Assigned Support Engineer (AMER)
GitLab
Assigned Support Engineer (AMER)
Job Description
About this Role
Join GitLab as an Assigned Support Engineer and become a trusted technical advisor to our largest customers.
Empower teams worldwide by ensuring their GitLab environments remain stable, performant, and disruption-free.
GitLab's mission is to enable everyone to contribute to and co-create the software powering our world.
Dive into an AI-powered DevSecOps platform that accelerates human progress through open-core innovation.
Combine deep Linux expertise, GitLab mastery, and CI/CD knowledge to solve complex challenges proactively.
Collaborate with Product, Development, and Sales teams to influence roadmaps and drive defect resolutions.
Thrive in a high-performance culture where AI boosts productivity and every voice shapes the future.
Build lasting customer relationships while creating reusable content that empowers teams everywhere.
Experience career acceleration amid continuous knowledge exchange with industry-leading collaborators.
Make a measurable impact by reducing incidents, earning trust, and redefining software support excellence.
Locations
- Americas (Remote)
Salary
Salary details available upon request
85,000 - 140,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Linux systems administrationintermediate
- GitLab platform expertiseintermediate
- CI/CD pipelinesintermediate
- Ruby scriptingintermediate
- Bash scriptingintermediate
- Ruby on Railsintermediate
- Troubleshooting tools (strace, logs)intermediate
- Performance analysisintermediate
- Kubernetesintermediate
- DevOps practicesintermediate
Required Qualifications
- Background managing complex, customer-facing support cases end-to-end (experience)
- Advanced troubleshooting skills for ambiguous, multi-layered technical issues (experience)
- Strong Linux systems administration knowledge (LFCE or RHCE equivalent) (experience)
- Practical experience with GitLab and CI/CD pipelines (experience)
- Ability to write and maintain clear, reusable support content (experience)
- Proficiency with scripting languages like Ruby or Bash (experience)
- Familiarity with MVC frameworks, preferably Ruby on Rails (experience)
- Effective communication for diverse technical audiences (experience)
- Experience with DevOps practices and technologies (experience)
- Proven ability to identify root causes across applications and infrastructure (experience)
Preferred Qualifications
- Experience with performance analysis and low-level debugging tools (experience)
- Knowledge of how deployment models impact customer workflows (experience)
- Familiarity with Kubernetes and serverless platforms (experience)
- Openness to applying skills from related technical domains (experience)
- Participation in pairing sessions and knowledge sharing (experience)
- Contribution to hiring processes and team growth (experience)
- Expertise in outage mitigation strategies (experience)
- Skills in creating knowledge articles and runbooks (experience)
- Understanding of integrations and their troubleshooting (experience)
- Ability to influence product goals through customer insights (experience)
Responsibilities
- Provide technical support to largest Self-managed, Dedicated, and GitLab.com customers
- Troubleshoot and resolve complex, critical support issues
- Build proactive relationships with key customer stakeholders
- Collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams
- Advise on GitLab and CI/CD implementations and incident impacts
- Create and improve support documentation and knowledge articles
- Partner with team members through pairing sessions and stable counterpart relationships
- Contribute to hiring by reviewing applications and interviewing
- Prioritize strategic blockers with customer stakeholders
- Analyze code, logs, and tools like strace for performance issues
Benefits
- general: Competitive base salary with equity compensation
- general: Employee Stock Purchase Plan
- general: Flexible Paid Time Off
- general: Comprehensive health, finances, and well-being benefits
- general: Team Member Resource Groups for inclusion
- general: Growth and Development Fund
- general: Generous parental leave
- general: Home office support and equipment
- general: All-remote work environment
- general: Continuous learning and career development opportunities
Tags & Categories
Assigned Support Engineer (AMER)
GitLab
Assigned Support Engineer (AMER)
Job Description
About this Role
Join GitLab as an Assigned Support Engineer and become a trusted technical advisor to our largest customers.
Empower teams worldwide by ensuring their GitLab environments remain stable, performant, and disruption-free.
GitLab's mission is to enable everyone to contribute to and co-create the software powering our world.
Dive into an AI-powered DevSecOps platform that accelerates human progress through open-core innovation.
Combine deep Linux expertise, GitLab mastery, and CI/CD knowledge to solve complex challenges proactively.
Collaborate with Product, Development, and Sales teams to influence roadmaps and drive defect resolutions.
Thrive in a high-performance culture where AI boosts productivity and every voice shapes the future.
Build lasting customer relationships while creating reusable content that empowers teams everywhere.
Experience career acceleration amid continuous knowledge exchange with industry-leading collaborators.
Make a measurable impact by reducing incidents, earning trust, and redefining software support excellence.
Locations
- Americas (Remote)
Salary
Salary details available upon request
85,000 - 140,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Linux systems administrationintermediate
- GitLab platform expertiseintermediate
- CI/CD pipelinesintermediate
- Ruby scriptingintermediate
- Bash scriptingintermediate
- Ruby on Railsintermediate
- Troubleshooting tools (strace, logs)intermediate
- Performance analysisintermediate
- Kubernetesintermediate
- DevOps practicesintermediate
Required Qualifications
- Background managing complex, customer-facing support cases end-to-end (experience)
- Advanced troubleshooting skills for ambiguous, multi-layered technical issues (experience)
- Strong Linux systems administration knowledge (LFCE or RHCE equivalent) (experience)
- Practical experience with GitLab and CI/CD pipelines (experience)
- Ability to write and maintain clear, reusable support content (experience)
- Proficiency with scripting languages like Ruby or Bash (experience)
- Familiarity with MVC frameworks, preferably Ruby on Rails (experience)
- Effective communication for diverse technical audiences (experience)
- Experience with DevOps practices and technologies (experience)
- Proven ability to identify root causes across applications and infrastructure (experience)
Preferred Qualifications
- Experience with performance analysis and low-level debugging tools (experience)
- Knowledge of how deployment models impact customer workflows (experience)
- Familiarity with Kubernetes and serverless platforms (experience)
- Openness to applying skills from related technical domains (experience)
- Participation in pairing sessions and knowledge sharing (experience)
- Contribution to hiring processes and team growth (experience)
- Expertise in outage mitigation strategies (experience)
- Skills in creating knowledge articles and runbooks (experience)
- Understanding of integrations and their troubleshooting (experience)
- Ability to influence product goals through customer insights (experience)
Responsibilities
- Provide technical support to largest Self-managed, Dedicated, and GitLab.com customers
- Troubleshoot and resolve complex, critical support issues
- Build proactive relationships with key customer stakeholders
- Collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams
- Advise on GitLab and CI/CD implementations and incident impacts
- Create and improve support documentation and knowledge articles
- Partner with team members through pairing sessions and stable counterpart relationships
- Contribute to hiring by reviewing applications and interviewing
- Prioritize strategic blockers with customer stakeholders
- Analyze code, logs, and tools like strace for performance issues
Benefits
- general: Competitive base salary with equity compensation
- general: Employee Stock Purchase Plan
- general: Flexible Paid Time Off
- general: Comprehensive health, finances, and well-being benefits
- general: Team Member Resource Groups for inclusion
- general: Growth and Development Fund
- general: Generous parental leave
- general: Home office support and equipment
- general: All-remote work environment
- general: Continuous learning and career development opportunities
Tags & Categories