Customer Success Architect
GitLab
Customer Success Architect
Job Description
About this Role
Join GitLab as a Customer Success Architect, becoming a strategic advisor to key customers driving their DevSecOps transformation.
Empower organizations to align the AI-powered GitLab platform with their business goals for lasting success.
GitLab's mission is to enable everyone to contribute to the software powering our world, accelerating human progress.
Thrive in a high-performance culture where innovation flourishes and every voice shapes the future.
Partner closely with customers post-sale to craft success plans that boost adoption and maturity.
Guide customers through their journey, turning pre-sales visions into measurable outcomes.
Embrace AI as a productivity multiplier in daily workflows, just like GitLab's cutting-edge products.
Build consultative relationships that enhance retention, growth, and satisfaction across your portfolio.
Collaborate with industry leaders to solve complex challenges in modern software development.
Co-create the future in an open-core company redefining DevSecOps with Duo Enterprise and Agent Platform.
Locations
- Canada, Remote, US (Remote)
Salary
Salary details available upon request
120,000 - 200,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Git and branching strategiesintermediate
- Continuous integration/continuous deploymentintermediate
- DevSecOps practicesintermediate
- Customer success planningintermediate
- Stakeholder communication and presentationintermediate
- Project and program managementintermediate
- Technical enablement and onboardingintermediate
- Escalation managementintermediate
- KPI definition and trackingintermediate
- Cross-functional team coordinationintermediate
Required Qualifications
- Practical understanding of Git and common branching strategies (experience)
- Working knowledge of continuous integration and continuous deployment (experience)
- Experience with DevSecOps practices (experience)
- Background in customer success or post-sales roles (experience)
- Experience in professional services focused on adoption and retention (experience)
- Ability to manage a portfolio of customers and handle escalations (experience)
- Strong communication, presentation, and organizational skills (experience)
- Analytical thinking with attention to detail (experience)
- Experience planning and managing technical projects (experience)
- Alignment with GitLab’s values and flexibility to travel as needed (experience)
Preferred Qualifications
- Advanced expertise in modern software development lifecycles (experience)
- Proven track record in defining business outcomes and success metrics (experience)
- Experience coordinating across Support, Product, Sales, and Services teams (experience)
- Hands-on experience with GitLab platform features and releases (experience)
- Background in technical enablement and customer onboarding (experience)
- Skills in program managing account escalations and root cause analysis (experience)
- Familiarity with AI-powered DevSecOps tools like GitLab Duo (experience)
- Experience identifying training and maturity opportunities (experience)
- Strong stakeholder relationship-building in enterprise environments (experience)
- Knowledge of industry best practices for platform adoption (experience)
Responsibilities
- Partner with customers to translate pre-sales plans into actionable success criteria
- Guide customers on optimizing GitLab platform usage
- Own a book of customers driving adoption, retention, and expansion
- Build and maintain Customer Success Plans with KPIs and progress tracking
- Act as primary liaison for accounts, coordinating across internal teams
- Provide hands-on technical enablement and onboarding
- Educate customers on new GitLab features and releases
- Program manage escalations, ensuring root causes and follow-ups
- Collaborate with Services teams on training and maturity opportunities
- Strengthen customer satisfaction through strategic engagements
Benefits
- general: Competitive base salary with incentive pay for eligible roles
- general: Equity compensation and Employee Stock Purchase Plan
- general: Comprehensive health, dental, and vision benefits
- general: Flexible Paid Time Off policy
- general: Generous parental leave
- general: Home office support and equipment
- general: Growth and Development Fund for professional advancement
- general: Team Member Resource Groups for inclusion and belonging
- general: Learning and development opportunities
- general: Total rewards focused on well-being and finances
Tags & Categories
Customer Success Architect
GitLab
Customer Success Architect
Job Description
About this Role
Join GitLab as a Customer Success Architect, becoming a strategic advisor to key customers driving their DevSecOps transformation.
Empower organizations to align the AI-powered GitLab platform with their business goals for lasting success.
GitLab's mission is to enable everyone to contribute to the software powering our world, accelerating human progress.
Thrive in a high-performance culture where innovation flourishes and every voice shapes the future.
Partner closely with customers post-sale to craft success plans that boost adoption and maturity.
Guide customers through their journey, turning pre-sales visions into measurable outcomes.
Embrace AI as a productivity multiplier in daily workflows, just like GitLab's cutting-edge products.
Build consultative relationships that enhance retention, growth, and satisfaction across your portfolio.
Collaborate with industry leaders to solve complex challenges in modern software development.
Co-create the future in an open-core company redefining DevSecOps with Duo Enterprise and Agent Platform.
Locations
- Canada, Remote, US (Remote)
Salary
Salary details available upon request
120,000 - 200,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Git and branching strategiesintermediate
- Continuous integration/continuous deploymentintermediate
- DevSecOps practicesintermediate
- Customer success planningintermediate
- Stakeholder communication and presentationintermediate
- Project and program managementintermediate
- Technical enablement and onboardingintermediate
- Escalation managementintermediate
- KPI definition and trackingintermediate
- Cross-functional team coordinationintermediate
Required Qualifications
- Practical understanding of Git and common branching strategies (experience)
- Working knowledge of continuous integration and continuous deployment (experience)
- Experience with DevSecOps practices (experience)
- Background in customer success or post-sales roles (experience)
- Experience in professional services focused on adoption and retention (experience)
- Ability to manage a portfolio of customers and handle escalations (experience)
- Strong communication, presentation, and organizational skills (experience)
- Analytical thinking with attention to detail (experience)
- Experience planning and managing technical projects (experience)
- Alignment with GitLab’s values and flexibility to travel as needed (experience)
Preferred Qualifications
- Advanced expertise in modern software development lifecycles (experience)
- Proven track record in defining business outcomes and success metrics (experience)
- Experience coordinating across Support, Product, Sales, and Services teams (experience)
- Hands-on experience with GitLab platform features and releases (experience)
- Background in technical enablement and customer onboarding (experience)
- Skills in program managing account escalations and root cause analysis (experience)
- Familiarity with AI-powered DevSecOps tools like GitLab Duo (experience)
- Experience identifying training and maturity opportunities (experience)
- Strong stakeholder relationship-building in enterprise environments (experience)
- Knowledge of industry best practices for platform adoption (experience)
Responsibilities
- Partner with customers to translate pre-sales plans into actionable success criteria
- Guide customers on optimizing GitLab platform usage
- Own a book of customers driving adoption, retention, and expansion
- Build and maintain Customer Success Plans with KPIs and progress tracking
- Act as primary liaison for accounts, coordinating across internal teams
- Provide hands-on technical enablement and onboarding
- Educate customers on new GitLab features and releases
- Program manage escalations, ensuring root causes and follow-ups
- Collaborate with Services teams on training and maturity opportunities
- Strengthen customer satisfaction through strategic engagements
Benefits
- general: Competitive base salary with incentive pay for eligible roles
- general: Equity compensation and Employee Stock Purchase Plan
- general: Comprehensive health, dental, and vision benefits
- general: Flexible Paid Time Off policy
- general: Generous parental leave
- general: Home office support and equipment
- general: Growth and Development Fund for professional advancement
- general: Team Member Resource Groups for inclusion and belonging
- general: Learning and development opportunities
- general: Total rewards focused on well-being and finances
Tags & Categories