Manager, Renewals - AMER
GitLab
Manager, Renewals - AMER
Job Description
About this Role
Lead a high-performing team at GitLab, the pioneer of the AI-powered DevSecOps Platform, driving customer retention and revenue growth.
Empower everyone to contribute to software that powers the world, aligning with our mission to accelerate human progress through open collaboration.
Shape the future of renewals by coaching Renewal Managers to master forecasting and deliver predictable business outcomes.
Build a culture of accountability and excellence, mentoring individual contributors to thrive in a dynamic, innovative environment.
Partner with sales, customer success, and leadership to ensure seamless renewals that keep customers succeeding on our platform.
Harness AI as a productivity multiplier in daily workflows, fostering efficiency, innovation, and impactful results.
Join a high-performance culture rooted in values of continuous knowledge exchange and collaboration with industry leaders.
Refine processes and automate workflows to manage large portfolios with personalized customer engagement at scale.
Celebrate the excitement of achieving 70%+ retention rates and on-time renewals through data-driven strategies.
Co-create the future in a role where your leadership accelerates careers and redefines software development possibilities.
Locations
- US (Remote)
Salary
Salary details available upon request
140,000 - 220,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Salesforceintermediate
- Gainsightintermediate
- Gongintermediate
- Claudeintermediate
- Forecasting methodologiesintermediate
- Customer health metrics analysisintermediate
- Report buildingintermediate
- Analytics-driven presentationsintermediate
- Data-driven decision-makingintermediate
- Call intelligence toolsintermediate
Required Qualifications
- Proven leadership experience managing and developing high-performing teams (experience)
- Strong coaching and mentoring abilities (experience)
- Deep understanding of renewal forecasting methodologies (experience)
- Ability to translate customer health metrics into accurate business forecasting (experience)
- Experience partnering strategically with sales leadership on renewal strategy (experience)
- Proficiency with Salesforce, including building reports and analytics-driven presentations (experience)
- Familiarity with customer success platforms like Gainsight (experience)
- Experience with call intelligence tools like Gong (experience)
- Strong business acumen for navigating complex customer conversations and negotiations (experience)
- Exceptional communication and presentation skills for cross-functional partners (experience)
Preferred Qualifications
- Foundational knowledge of GitLab's product and value proposition (experience)
- Understanding of DevSecOps approach (experience)
- Customer-centric mindset with empathy (experience)
- Commitment to delivering excellent customer experiences alongside business metrics (experience)
- Background in renewals or customer success (experience)
- Experience in sales operations (experience)
- Transferable leadership experience in revenue operations (experience)
- Ability to handle customer escalations confidently (experience)
- Expertise in competitive positioning (experience)
- Track record of achieving high retention rates (experience)
Responsibilities
- Lead and develop a team of five Renewal Managers
- Establish and maintain a strong team culture fostering collaboration and excellence
- Drive forecasting accuracy within a 5% range month-over-month and quarter-over-quarter
- Partner with cross-functional leaders to align on strategy and mitigate renewal risks
- Guide team in leveraging Salesforce and Gainsight for customer health monitoring
- Lead engagement in forecasting calls, account reviews, and best practice sessions
- Develop product knowledge and business acumen within the team
- Model a customer-centric mindset and empathetic approach
- Leverage tools like Gainsight, Gong, and Claude for insights and reports
- Deliver renewal KPIs including 70%+ retention rates and strong on-time performance
Benefits
- general: Competitive base salary with incentive pay up to 100% of base
- general: Equity compensation and Employee Stock Purchase Plan
- general: Comprehensive health, dental, and vision benefits
- general: Flexible Paid Time Off
- general: Team Member Resource Groups for inclusion and belonging
- general: Growth and Development Fund for professional advancement
- general: Generous parental leave
- general: Home office support and equipment
- general: Well-being programs supporting finances and health
- general: Learning and development opportunities
Tags & Categories
Manager, Renewals - AMER
GitLab
Manager, Renewals - AMER
Job Description
About this Role
Lead a high-performing team at GitLab, the pioneer of the AI-powered DevSecOps Platform, driving customer retention and revenue growth.
Empower everyone to contribute to software that powers the world, aligning with our mission to accelerate human progress through open collaboration.
Shape the future of renewals by coaching Renewal Managers to master forecasting and deliver predictable business outcomes.
Build a culture of accountability and excellence, mentoring individual contributors to thrive in a dynamic, innovative environment.
Partner with sales, customer success, and leadership to ensure seamless renewals that keep customers succeeding on our platform.
Harness AI as a productivity multiplier in daily workflows, fostering efficiency, innovation, and impactful results.
Join a high-performance culture rooted in values of continuous knowledge exchange and collaboration with industry leaders.
Refine processes and automate workflows to manage large portfolios with personalized customer engagement at scale.
Celebrate the excitement of achieving 70%+ retention rates and on-time renewals through data-driven strategies.
Co-create the future in a role where your leadership accelerates careers and redefines software development possibilities.
Locations
- US (Remote)
Salary
Salary details available upon request
140,000 - 220,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Salesforceintermediate
- Gainsightintermediate
- Gongintermediate
- Claudeintermediate
- Forecasting methodologiesintermediate
- Customer health metrics analysisintermediate
- Report buildingintermediate
- Analytics-driven presentationsintermediate
- Data-driven decision-makingintermediate
- Call intelligence toolsintermediate
Required Qualifications
- Proven leadership experience managing and developing high-performing teams (experience)
- Strong coaching and mentoring abilities (experience)
- Deep understanding of renewal forecasting methodologies (experience)
- Ability to translate customer health metrics into accurate business forecasting (experience)
- Experience partnering strategically with sales leadership on renewal strategy (experience)
- Proficiency with Salesforce, including building reports and analytics-driven presentations (experience)
- Familiarity with customer success platforms like Gainsight (experience)
- Experience with call intelligence tools like Gong (experience)
- Strong business acumen for navigating complex customer conversations and negotiations (experience)
- Exceptional communication and presentation skills for cross-functional partners (experience)
Preferred Qualifications
- Foundational knowledge of GitLab's product and value proposition (experience)
- Understanding of DevSecOps approach (experience)
- Customer-centric mindset with empathy (experience)
- Commitment to delivering excellent customer experiences alongside business metrics (experience)
- Background in renewals or customer success (experience)
- Experience in sales operations (experience)
- Transferable leadership experience in revenue operations (experience)
- Ability to handle customer escalations confidently (experience)
- Expertise in competitive positioning (experience)
- Track record of achieving high retention rates (experience)
Responsibilities
- Lead and develop a team of five Renewal Managers
- Establish and maintain a strong team culture fostering collaboration and excellence
- Drive forecasting accuracy within a 5% range month-over-month and quarter-over-quarter
- Partner with cross-functional leaders to align on strategy and mitigate renewal risks
- Guide team in leveraging Salesforce and Gainsight for customer health monitoring
- Lead engagement in forecasting calls, account reviews, and best practice sessions
- Develop product knowledge and business acumen within the team
- Model a customer-centric mindset and empathetic approach
- Leverage tools like Gainsight, Gong, and Claude for insights and reports
- Deliver renewal KPIs including 70%+ retention rates and strong on-time performance
Benefits
- general: Competitive base salary with incentive pay up to 100% of base
- general: Equity compensation and Employee Stock Purchase Plan
- general: Comprehensive health, dental, and vision benefits
- general: Flexible Paid Time Off
- general: Team Member Resource Groups for inclusion and belonging
- general: Growth and Development Fund for professional advancement
- general: Generous parental leave
- general: Home office support and equipment
- general: Well-being programs supporting finances and health
- general: Learning and development opportunities
Tags & Categories