Senior Customer Success Manager
GitLab
Senior Customer Success Manager
Job Description
About this Role
Join GitLab as a Senior Customer Success Manager and empower customers to achieve transformative business outcomes using our AI-powered DevSecOps platform.
Our mission is to enable everyone to contribute to and co-create the software powering our world, accelerating human progress through open collaboration.
In this exciting role, you'll partner closely with customers post-sale, turning their ambitions into measurable results on the industry's most comprehensive DevSecOps solution.
Act as the vital liaison between customers and GitLab's expert teams, ensuring seamless adoption of cutting-edge features like GitLab Duo Enterprise.
Drive innovation by staying ahead of GitLab releases, best practices in Git, CI/CD, and DevSecOps, while fostering customer growth and satisfaction.
Thrive in a high-performance culture where AI amplifies productivity, every voice matters, and careers accelerate alongside industry leaders.
Experience the thrill of breaking down silos, uniting teams, and redefining software development possibilities for global organizations.
Own a dynamic book of business, guiding customer journeys from initial objectives to expanded platform utilization and long-term success.
Collaborate with Product Management, Engineering, Sales, and Support to resolve challenges and amplify customer feedback into product evolution.
Be part of a team that aligns, enables, and expands customer value, co-creating the future of intelligent DevSecOps in an all-remote environment.
Locations
- United Kingdom (Remote)
Salary
Salary details available upon request
75,000 - 130,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Git version control and branching strategies.intermediate
- CI/CD pipeline management.intermediate
- DevSecOps practices.intermediate
- GitLab platform proficiency.intermediate
- Customer relationship management.intermediate
- Analytical and metrics tracking.intermediate
- Project management tools.intermediate
- Presentation and communication skills.intermediate
- Problem-solving methodologies.intermediate
- AI productivity tools integration.intermediate
Required Qualifications
- Experience working directly with customers to understand goals and translate outcomes into actionable objectives. (experience)
- Understanding of Git, branching strategies, and the software development lifecycle. (experience)
- Knowledge of continuous integration, continuous deployment, and DevSecOps practices. (experience)
- Ability to learn and explain the GitLab platform and common best practices. (experience)
- Background in customer success or related function focused on adoption and retention. (experience)
- Experience driving customer satisfaction and account growth. (experience)
- Skill in managing a portfolio of customers and prioritizing engagements. (experience)
- Strong verbal, written, presentation, and organizational skills. (experience)
- Demonstrated analytical, problem-solving, and project management skills. (experience)
- Alignment with GitLab’s values and ability to work as a self-directed team player. (experience)
Preferred Qualifications
- Advanced experience in SaaS customer success management. (experience)
- Proven track record in enterprise account expansion. (experience)
- Deep expertise in AI-powered development tools. (experience)
- Familiarity with GitLab Duo Enterprise and Agent Platform. (experience)
- Experience collaborating with cross-functional teams like Product and Engineering. (experience)
- Strong skills in customer health scoring and metrics analysis. (experience)
- Background in handling technical escalations and support coordination. (experience)
- Ability to conduct executive-level customer workshops and trainings. (experience)
- Knowledge of modern software delivery pipelines and security practices. (experience)
- Prior success in remote, asynchronous team environments. (experience)
Responsibilities
- Partner with customers to translate pre-sales plans into actionable objectives.
- Guide customers on maximizing value from the GitLab platform.
- Map and manage the customer journey for future adoption.
- Act as primary liaison for customer questions, issues, and escalations.
- Collaborate with Support, Product, Sales, and Professional Services teams.
- Own a book of business driving adoption, retention, growth, and satisfaction.
- Stay current on GitLab releases and educate customers on new capabilities.
- Track progress against customer outcomes and adjust strategies accordingly.
- Share customer feedback to influence product improvements.
- Proactively identify expansion opportunities within accounts.
Benefits
- general: Comprehensive benefits supporting health, finances, and well-being.
- general: Flexible Paid Time Off policy.
- general: Team Member Resource Groups for inclusion and belonging.
- general: Equity Compensation and Employee Stock Purchase Plan.
- general: Growth and Development Fund for professional advancement.
- general: Generous Parental Leave.
- general: Home office support and equipment.
- general: Continuous learning and knowledge exchange opportunities.
- general: High-performance culture with values-driven collaboration.
- general: Opportunities to work with AI tools enhancing daily productivity.
Tags & Categories
Senior Customer Success Manager
GitLab
Senior Customer Success Manager
Job Description
About this Role
Join GitLab as a Senior Customer Success Manager and empower customers to achieve transformative business outcomes using our AI-powered DevSecOps platform.
Our mission is to enable everyone to contribute to and co-create the software powering our world, accelerating human progress through open collaboration.
In this exciting role, you'll partner closely with customers post-sale, turning their ambitions into measurable results on the industry's most comprehensive DevSecOps solution.
Act as the vital liaison between customers and GitLab's expert teams, ensuring seamless adoption of cutting-edge features like GitLab Duo Enterprise.
Drive innovation by staying ahead of GitLab releases, best practices in Git, CI/CD, and DevSecOps, while fostering customer growth and satisfaction.
Thrive in a high-performance culture where AI amplifies productivity, every voice matters, and careers accelerate alongside industry leaders.
Experience the thrill of breaking down silos, uniting teams, and redefining software development possibilities for global organizations.
Own a dynamic book of business, guiding customer journeys from initial objectives to expanded platform utilization and long-term success.
Collaborate with Product Management, Engineering, Sales, and Support to resolve challenges and amplify customer feedback into product evolution.
Be part of a team that aligns, enables, and expands customer value, co-creating the future of intelligent DevSecOps in an all-remote environment.
Locations
- United Kingdom (Remote)
Salary
Salary details available upon request
75,000 - 130,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Git version control and branching strategies.intermediate
- CI/CD pipeline management.intermediate
- DevSecOps practices.intermediate
- GitLab platform proficiency.intermediate
- Customer relationship management.intermediate
- Analytical and metrics tracking.intermediate
- Project management tools.intermediate
- Presentation and communication skills.intermediate
- Problem-solving methodologies.intermediate
- AI productivity tools integration.intermediate
Required Qualifications
- Experience working directly with customers to understand goals and translate outcomes into actionable objectives. (experience)
- Understanding of Git, branching strategies, and the software development lifecycle. (experience)
- Knowledge of continuous integration, continuous deployment, and DevSecOps practices. (experience)
- Ability to learn and explain the GitLab platform and common best practices. (experience)
- Background in customer success or related function focused on adoption and retention. (experience)
- Experience driving customer satisfaction and account growth. (experience)
- Skill in managing a portfolio of customers and prioritizing engagements. (experience)
- Strong verbal, written, presentation, and organizational skills. (experience)
- Demonstrated analytical, problem-solving, and project management skills. (experience)
- Alignment with GitLab’s values and ability to work as a self-directed team player. (experience)
Preferred Qualifications
- Advanced experience in SaaS customer success management. (experience)
- Proven track record in enterprise account expansion. (experience)
- Deep expertise in AI-powered development tools. (experience)
- Familiarity with GitLab Duo Enterprise and Agent Platform. (experience)
- Experience collaborating with cross-functional teams like Product and Engineering. (experience)
- Strong skills in customer health scoring and metrics analysis. (experience)
- Background in handling technical escalations and support coordination. (experience)
- Ability to conduct executive-level customer workshops and trainings. (experience)
- Knowledge of modern software delivery pipelines and security practices. (experience)
- Prior success in remote, asynchronous team environments. (experience)
Responsibilities
- Partner with customers to translate pre-sales plans into actionable objectives.
- Guide customers on maximizing value from the GitLab platform.
- Map and manage the customer journey for future adoption.
- Act as primary liaison for customer questions, issues, and escalations.
- Collaborate with Support, Product, Sales, and Professional Services teams.
- Own a book of business driving adoption, retention, growth, and satisfaction.
- Stay current on GitLab releases and educate customers on new capabilities.
- Track progress against customer outcomes and adjust strategies accordingly.
- Share customer feedback to influence product improvements.
- Proactively identify expansion opportunities within accounts.
Benefits
- general: Comprehensive benefits supporting health, finances, and well-being.
- general: Flexible Paid Time Off policy.
- general: Team Member Resource Groups for inclusion and belonging.
- general: Equity Compensation and Employee Stock Purchase Plan.
- general: Growth and Development Fund for professional advancement.
- general: Generous Parental Leave.
- general: Home office support and equipment.
- general: Continuous learning and knowledge exchange opportunities.
- general: High-performance culture with values-driven collaboration.
- general: Opportunities to work with AI tools enhancing daily productivity.
Tags & Categories