Senior Manager, Engagement Manager - AMER
GitLab
Senior Manager, Engagement Manager - AMER
Job Description
About this Role
Lead a dynamic team of Engagement Managers at GitLab, the pioneer in open-core AI-powered DevSecOps platforms.
Empower customers to unlock maximum value from our innovative platform, accelerating their software development journeys.
Drive Professional Services sales strategies that align perfectly with customer outcomes and business goals.
Collaborate seamlessly with Sales, Solutions Architecture, and Customer Success to redefine service delivery excellence.
Join a mission-driven company dedicated to enabling everyone to contribute to the software powering our world.
Thrive in a high-performance culture where AI amplifies productivity, innovation, and every team member's impact.
Shape the future of enterprise services by iterating strategies that speed time-to-value for diverse customer portfolios.
Foster a motivated team environment focused on scaling consultative sales and delivery at unprecedented levels.
Experience career acceleration through continuous knowledge exchange and collaboration with industry trailblazers.
Co-create groundbreaking solutions in a values-driven organization where every voice fuels human progress.
Locations
- Canada, Remote, US (Remote)
Salary
Salary details available upon request
220,000 - 320,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Professional Services sales expertiseintermediate
- Team leadership and coachingintermediate
- Sales forecasting and pipeline managementintermediate
- Deal negotiation and closingintermediate
- Customer outcome alignment strategiesintermediate
- DevSecOps platform knowledgeintermediate
- AI workflow integrationintermediate
- Cross-functional collaborationintermediate
- Capacity planning and hiringintermediate
- Data-driven process iterationintermediate
Required Qualifications
- 10+ years in professional services, sales, or customer success roles (experience)
- 5+ years managing teams in services sales or engagement management (experience)
- Proven track record achieving bookings targets in enterprise software (experience)
- Deep experience in full sales cycle for professional services (experience)
- Strong understanding of DevSecOps platforms and SDLC processes (experience)
- Demonstrated ability to coach and develop high-performing teams (experience)
- Expertise in forecasting, pipeline generation, and deal negotiation (experience)
- Experience aligning services with customer adoption and outcomes (experience)
- History of scaling services sales motions in fast-growth environments (experience)
- Bachelor's degree or equivalent relevant experience (experience)
Preferred Qualifications
- Experience with GitLab or similar DevSecOps platforms (experience)
- Background in AI-powered software tools and workflows (experience)
- MBA or advanced degree in business or technology (experience)
- Prior leadership in distributed, asynchronous teams (experience)
- Expertise in solutions architecture partnerships (experience)
- Track record standardizing proposal and estimation processes (experience)
- Familiarity with enterprise and commercial customer segments (experience)
- Skills in capacity planning and hiring strategy (experience)
- Knowledge of incentive pay structures in sales roles (experience)
- Contributions to open-source or collaborative projects (experience)
Responsibilities
- Lead team to achieve regional Professional Services bookings targets
- Guide alignment of services offerings with customer outcomes
- Partner with Sales, Solutions Architecture, and Customer Success
- Develop strategies to accelerate customer time-to-value
- Ensure accurate and timely services forecasting
- Assess team capacity and inform hiring decisions
- Coach team on full Professional Services sales cycle
- Drive pipeline generation, scoping, negotiation, and closing
- Standardize estimation and proposal patterns
- Foster continuous improvement in services sales and delivery
Benefits
- general: Competitive base salary with incentive pay up to 100% of base
- general: Equity compensation and Employee Stock Purchase Plan
- general: Comprehensive health, dental, and vision benefits
- general: Flexible Paid Time Off policy
- general: Generous parental leave
- general: Home office equipment and support
- general: Growth and Development Fund for professional advancement
- general: Team Member Resource Groups for inclusion and belonging
- general: Mental health and well-being programs
- general: Learning and development opportunities with industry leaders
Tags & Categories
Senior Manager, Engagement Manager - AMER
GitLab
Senior Manager, Engagement Manager - AMER
Job Description
About this Role
Lead a dynamic team of Engagement Managers at GitLab, the pioneer in open-core AI-powered DevSecOps platforms.
Empower customers to unlock maximum value from our innovative platform, accelerating their software development journeys.
Drive Professional Services sales strategies that align perfectly with customer outcomes and business goals.
Collaborate seamlessly with Sales, Solutions Architecture, and Customer Success to redefine service delivery excellence.
Join a mission-driven company dedicated to enabling everyone to contribute to the software powering our world.
Thrive in a high-performance culture where AI amplifies productivity, innovation, and every team member's impact.
Shape the future of enterprise services by iterating strategies that speed time-to-value for diverse customer portfolios.
Foster a motivated team environment focused on scaling consultative sales and delivery at unprecedented levels.
Experience career acceleration through continuous knowledge exchange and collaboration with industry trailblazers.
Co-create groundbreaking solutions in a values-driven organization where every voice fuels human progress.
Locations
- Canada, Remote, US (Remote)
Salary
Salary details available upon request
220,000 - 320,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Professional Services sales expertiseintermediate
- Team leadership and coachingintermediate
- Sales forecasting and pipeline managementintermediate
- Deal negotiation and closingintermediate
- Customer outcome alignment strategiesintermediate
- DevSecOps platform knowledgeintermediate
- AI workflow integrationintermediate
- Cross-functional collaborationintermediate
- Capacity planning and hiringintermediate
- Data-driven process iterationintermediate
Required Qualifications
- 10+ years in professional services, sales, or customer success roles (experience)
- 5+ years managing teams in services sales or engagement management (experience)
- Proven track record achieving bookings targets in enterprise software (experience)
- Deep experience in full sales cycle for professional services (experience)
- Strong understanding of DevSecOps platforms and SDLC processes (experience)
- Demonstrated ability to coach and develop high-performing teams (experience)
- Expertise in forecasting, pipeline generation, and deal negotiation (experience)
- Experience aligning services with customer adoption and outcomes (experience)
- History of scaling services sales motions in fast-growth environments (experience)
- Bachelor's degree or equivalent relevant experience (experience)
Preferred Qualifications
- Experience with GitLab or similar DevSecOps platforms (experience)
- Background in AI-powered software tools and workflows (experience)
- MBA or advanced degree in business or technology (experience)
- Prior leadership in distributed, asynchronous teams (experience)
- Expertise in solutions architecture partnerships (experience)
- Track record standardizing proposal and estimation processes (experience)
- Familiarity with enterprise and commercial customer segments (experience)
- Skills in capacity planning and hiring strategy (experience)
- Knowledge of incentive pay structures in sales roles (experience)
- Contributions to open-source or collaborative projects (experience)
Responsibilities
- Lead team to achieve regional Professional Services bookings targets
- Guide alignment of services offerings with customer outcomes
- Partner with Sales, Solutions Architecture, and Customer Success
- Develop strategies to accelerate customer time-to-value
- Ensure accurate and timely services forecasting
- Assess team capacity and inform hiring decisions
- Coach team on full Professional Services sales cycle
- Drive pipeline generation, scoping, negotiation, and closing
- Standardize estimation and proposal patterns
- Foster continuous improvement in services sales and delivery
Benefits
- general: Competitive base salary with incentive pay up to 100% of base
- general: Equity compensation and Employee Stock Purchase Plan
- general: Comprehensive health, dental, and vision benefits
- general: Flexible Paid Time Off policy
- general: Generous parental leave
- general: Home office equipment and support
- general: Growth and Development Fund for professional advancement
- general: Team Member Resource Groups for inclusion and belonging
- general: Mental health and well-being programs
- general: Learning and development opportunities with industry leaders
Tags & Categories