About PepsiCo

PepsiCo is one of the world's leading food and beverage companies, with a diverse portfolio that includes iconic brands like Pepsi, Gatorade, Lay's, Quaker, and Tropicana. Headquartered in Purchase, New York, PepsiCo operates in over 200 countries, employing more than 300,000 people globally. The company is committed to sustainable growth, innovation, and delivering consumer-loved products while prioritizing environmental responsibility and community impact. PepsiCo's Science & Technology (S&T) organization plays a pivotal role in leveraging digital solutions to optimize supply chain operations, enhance product development, and drive operational excellence across its global network.

Role Overview

The Global Sustain & Operations Sustain Engineer Associate Principal position within PepsiCo’s Sustain and Operations team, part of the S&T Digital Product and Application organization, is a strategic role focused on ensuring the reliability and performance of Global Supply Chain Applications. Based in Purchase, New York, this full-time position serves as the critical liaison between product groups, end-users, internal teams, and vendors. The role emphasizes proactive risk management, automation improvements, issue resolution, and maintaining service level agreements (SLAs) to minimize downtime and align with business objectives. With a salary range of $93,500 - $156,450 USD, plus a 10% performance bonus, this opportunity offers substantial rewards for professionals skilled in digital operations and supply chain support.

Key Responsibilities

This role demands a blend of technical expertise, leadership, and customer focus. Key responsibilities include:

• Managing and mentoring a team of application support analysts while coordinating activities based on priority and urgency.
• Providing advanced technical support for complex issues, conducting root cause analysis, and acting as the first layer of escalation.
• Owning the Operations Incident, Problem, and Risk backlog in ServiceNow, collaborating with Product Managers to prioritize and schedule improvements.
• Driving end-to-end service management, reviewing SLA reports, and partnering with Customer Success Managers (CSMs) and external teams.
• Facilitating smooth transitions from Hypercare to Production Support, including auditing Hypercare checklists.
• Reviewing planned maintenance strategies, vendor agreements, and developing a yearly Technology Lifecycle Management Roadmap.
• Enhancing communication through executive reporting, KPI dashboards, and celebrating team successes with SMILES awards.

People Management & Leadership

Lead cross-functional teams to foster a productive work environment, identify process improvements, and stay ahead of industry trends in application support technologies.

Service Management Excellence

Act as a liaison to reduce obstacles, escalate global risks, and ensure priority incidents (MIMs) are resolved efficiently.

Qualifications & Requirements

To succeed in this role, candidates should possess:

• A Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field; advanced degrees preferred.
• 5-7+ years of experience in application support, IT operations, or supply chain digital systems, ideally in a global enterprise environment.
• Proven expertise in ServiceNow, incident management, root cause analysis, and SLA monitoring.
• Strong leadership skills with experience managing teams and collaborating across functions, including vendors and external deployment teams.
• Excellent communication abilities for stakeholder engagement, reporting, and risk mitigation.
• Familiarity with supply chain applications, hypercare processes, and technology lifecycle management.

PepsiCo values candidates who demonstrate a customer-service mindset, analytical prowess, and a passion for operational stability in complex digital landscapes.

Benefits & Perks

PepsiCo offers a comprehensive compensation package designed to attract top talent:

• Base salary of $93,500 - $156,450 USD, adjusted based on experience, skills, and location.
• 10% target annual performance bonus, paid out based on eligibility.
• Generous paid time off, including vacation, sick leave, bereavement, and paid parental leave.
• Comprehensive health, dental, and vision insurance, plus retirement savings plans.
• Professional development opportunities, wellness programs, and employee discounts on PepsiCo products.

These benefits underscore PepsiCo's commitment to employee well-being and long-term success.

Career Growth

At PepsiCo, career progression is a priority. This Associate Principal role positions you for advancement into senior leadership within S&T Digital Product and Application teams. Gain exposure to global supply chain initiatives, executive reporting, and strategic roadmapping. PepsiCo's robust mentorship programs, internal mobility, and continuous learning platforms ensure you can evolve from sustain operations expert to influential leader driving PepsiCo's digital transformation.

Why Join Us

Joining PepsiCo means contributing to a legacy of innovation in the food and beverage industry while working on cutting-edge digital solutions that impact millions. In Purchase, New York, you'll collaborate with diverse, high-performing teams in a dynamic environment that values sustainability, inclusivity, and results. This role offers stability, competitive pay, and the chance to make a tangible difference in global operations. PepsiCo's focus on pep+ (PepsiCo Positive) integrates purpose with performance, allowing you to advance your career while supporting sustainable business practices.

Role FAQs

What is the work environment like?

The role is based in Purchase, NY, with a hybrid model supporting global teams, emphasizing collaboration and work-life balance.

Is prior experience with ServiceNow required?

Yes, hands-on experience with ServiceNow for incident, problem, and change management is essential.

What are the next steps after applying?

Qualified candidates will be contacted by a recruiter for initial screening, followed by interviews with the Sustain Lead and team.

Does PepsiCo support professional development?

Absolutely, with training, certifications, and mentorship tailored to digital operations and leadership growth.

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