Group Product Manager, Youtube Creator Support
Job Description
YouTube | Bengaluru, Karnataka, India. Minimum qualifications: Bachelor's degree or equivalent practical experience. 10 years of experience in product management. At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day. In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development. One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users. At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Locations
- Bengaluru, Karnataka, India
Salary
Salary not disclosed
Estimated Salary Rangemedium confidence
120,000 - 200,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Product Managementadvanced (Technical)
- Large Language Models (LLM)advanced (AI)
- Customer Support Data Analysisadvanced (Analytics)
- Cross-functional Collaborationadvanced (Soft Skills)
- Problem Solvingadvanced (Soft Skills)
- Executive Communicationadvanced (Soft Skills)
Required Qualifications
- Bachelor's degree (degree)
- Product Management (experience, 10 years)
- Building and launching customer-facing LLM products (experience)
- Innovating and implementing large-scale product solutions (experience)
- Leveraging customer/user support data (experience)
- Building relationships with cross-functional partners (experience)
Responsibilities
- Develop long-term roadmap for a AI-first Creator Support model.
- Lead the rollout of the Creator Support AI chatbot to 100% of YouTube Creators, continuously enhancing its LLM capabilities to deliver accurate and highly helpful answers.
- Develop innovative products for human support agents, enabling real-time diagnostics and efficient resolution of Creator issues.
- Build an authoritative data foundation on each creator.
- Consolidate over 200 internal tools to deliver support experience.
Benefits
- Equal Opportunity: Google is proud to be an equal opportunity and affirmative action employer committed to building a workforce that is representative of the users we serve.
- Culture: Creating a culture of belonging and providing equal employment opportunity.
- Accommodations: If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
- Global Collaboration: English proficiency is a requirement for all roles to facilitate efficient collaboration and communication globally.
Documents
Application Instructions
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