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Quality Control Manager, Customer Support

Google

Quality Control Manager, Customer Support

Google logo

Google

full-time

Posted: October 7, 2025

Number of Vacancies: 1

Job Description

Google | Hyderabad, Telangana, India; Gurugram, Haryana, India. Minimum qualifications: Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience. 5 years of experience managing warehousing and supply chain operations. 5 years of experience working with, supervising, and managing third-party logistics relationships. A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Locations

  • Hyderabad, Telangana, India
  • Gurugram, Haryana, India

Salary

Estimated Salary Rangemedium confidence

25,000,000 - 45,000,000 USD / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • SQLintermediate (Technical)
  • Data Analysisadvanced (Analytical)
  • Digital Marketingintermediate (Marketing)
  • Programmatic Advertisingintermediate (Marketing)

Required Qualifications

  • Bachelor's degree (degree in Business, Logistics, Operations, Engineering or related field)
  • Managing warehousing and supply chain operations (experience, 5 years)
  • Working with, supervising, and managing third-party logistics relationships (experience, 5 years)
  • MBA or Master's degree (degree)
  • Operations Six Sigma, COPC or LEAN (certification in Operations)
  • Analyzing data and generating business insights (experience, 5 years)

Responsibilities

  • Set future proof quality processes, frameworks, measures and report outcomes. Track and scale successes, root-cause problems in design/execution and ensure business impact.
  • Process re-engineering to deliver efficiencies and quality outcomes.
  • Drive standardization across delivery regions on process and methods to ensure consistency in experiences, Key Performance Indicators (KPIs) delivery, and leverage economies of scale.

Benefits

  • Equal Opportunity: Google is proud to be an equal opportunity and affirmative action employer committed to building a workforce representative of the users we serve.

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Tags & Categories

Quality ControlCustomer SupportProgram ManagementOperationsCustomer Support

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Google logo

Quality Control Manager, Customer Support

Google

Quality Control Manager, Customer Support

Google logo

Google

full-time

Posted: October 7, 2025

Number of Vacancies: 1

Job Description

Google | Hyderabad, Telangana, India; Gurugram, Haryana, India. Minimum qualifications: Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience. 5 years of experience managing warehousing and supply chain operations. 5 years of experience working with, supervising, and managing third-party logistics relationships. A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Locations

  • Hyderabad, Telangana, India
  • Gurugram, Haryana, India

Salary

Estimated Salary Rangemedium confidence

25,000,000 - 45,000,000 USD / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • SQLintermediate (Technical)
  • Data Analysisadvanced (Analytical)
  • Digital Marketingintermediate (Marketing)
  • Programmatic Advertisingintermediate (Marketing)

Required Qualifications

  • Bachelor's degree (degree in Business, Logistics, Operations, Engineering or related field)
  • Managing warehousing and supply chain operations (experience, 5 years)
  • Working with, supervising, and managing third-party logistics relationships (experience, 5 years)
  • MBA or Master's degree (degree)
  • Operations Six Sigma, COPC or LEAN (certification in Operations)
  • Analyzing data and generating business insights (experience, 5 years)

Responsibilities

  • Set future proof quality processes, frameworks, measures and report outcomes. Track and scale successes, root-cause problems in design/execution and ensure business impact.
  • Process re-engineering to deliver efficiencies and quality outcomes.
  • Drive standardization across delivery regions on process and methods to ensure consistency in experiences, Key Performance Indicators (KPIs) delivery, and leverage economies of scale.

Benefits

  • Equal Opportunity: Google is proud to be an equal opportunity and affirmative action employer committed to building a workforce representative of the users we serve.

Target Your Resume for "Quality Control Manager, Customer Support" , Google

Get personalized recommendations to optimize your resume specifically for Quality Control Manager, Customer Support. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Quality Control Manager, Customer Support" , Google

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

Quality ControlCustomer SupportProgram ManagementOperationsCustomer Support

Related Jobs You May Like

No related jobs found at the moment.