About Canonical

Canonical is a pioneering technology company at the forefront of the global shift to open source software. As the publisher of Ubuntu, one of the most influential open source projects powering AI, IoT, cloud computing, and enterprise infrastructure, Canonical is transforming the tech landscape daily. With a commitment to excellence, Canonical recruits top global talent to drive innovation in Ubuntu and related technologies like OpenStack, Kubernetes, and Ceph. Our remote-first culture, established since 2004, enables a diverse, distributed workforce to collaborate seamlessly across time zones.

Role Overview

The Graduate Customer Success Manager role at Canonical is an entry point into our strategic Customer Success organization. Focused on the tech segment, including store customers and newly onboarded Ubuntu users, you'll build trust, reduce churn, and drive adoption of Canonical's expansive product portfolio. Working remotely worldwide, you'll solve problems, onboard users, and collaborate across teams to deliver exceptional experiences. This position is ideal for recent graduates passionate about technology and open source, offering hands-on experience with products like Ubuntu Pro, MAAS, Landscape, and data applications.

Key Responsibilities

As a Graduate Customer Success Manager, your daily impact will include:

• Supporting customers by resolving ticket requests and enriching documentation, Q&A, and onboarding materials.
• Driving targeted campaigns through digital touchpoints to engage multiple customers.
• Identifying high-potential champions and high-risk accounts among new users.
• Onboarding customers to Canonical products such as Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, and more.
• Collaborating with Sales and Support teams to develop and execute engagement plans aligned with customer objectives.
• Proactively engaging your portfolio to identify risks and collect structured feedback for product teams.

Qualifications & Requirements

We seek empathetic, tech-passionate graduates ready to excel in customer success:

• Customer-facing experience, even from internships or volunteer roles.
• A natural drive to help others with excellent presentation and organisational skills.
• Passion for technology, infrastructure, and Ubuntu in particular.
• Strong ability to structure documentation and collaborate across departments.
• Team player mindset for internal interactions.

Additional assets include proficiency in languages like Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside fluent English.

Benefits & Perks

Canonical offers competitive, performance-based compensation reviewed annually, with frequent adjustments for graduates. Beyond base pay and bonuses, enjoy:

• Fully distributed remote work with biannual in-person team sprints.
• USD 2,000 annual personal learning budget.
• Recognition rewards, generous holiday leave, and maternity/paternity leave.
• Employee Assistance Programme for wellbeing support.
• Travel perks including Priority Pass and upgrades for company events.

Our global benefits ensure fairness, tailored to local needs while upholding our open source ideals.

Career Growth

This graduate role launches your career in customer success within a high-growth department. Gain exposure to enterprise tech, hone skills in customer engagement, and advance through performance-driven opportunities. With mentorship, learning budgets, and cross-team collaboration, you'll develop into a senior CSM, influencing Canonical's product roadmap and customer strategies. Canonical's track record of promoting from within rewards excellence and Ubuntu passion.

Why Join Canonical

Join a remote-first leader in open source, contributing to Ubuntu's millions of users worldwide. Work on cutting-edge infrastructure, collaborate with global experts, and shape customer success in AI, cloud, and IoT. Our culture emphasizes trust, innovation, and work-life balance, with sprints fostering deep connections. Be part of changing the world through open source excellence.

Role FAQs

Is this role truly remote?

Yes, fully home-based worldwide, with optional twice-yearly in-person sprints.

What products will I work with?

Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, and data applications.

Do I need prior CSM experience?

Customer-facing experience is key; this is designed for graduates with tech passion.

How is compensation structured?

Base pay plus performance bonus, with annual reviews and global fairness.

What languages are valued?

English fluency required; Japanese, Korean, Spanish, Portuguese, German, French, Italian are bonuses.