Role Overview

The Customer Care Specialist role at Grammarly is pivotal in leading the transformation of customer experience through innovative support strategies. Based remotely in Ukraine, you'll join a dynamic hybrid model that balances focused individual work with collaborative in-person sessions to build trust and innovation. Grammarly, integrated into Superhuman's suite—including writing assistance, collaborative workspaces, inbox management, and proactive AI—this role ensures customers receive top-tier, non-technical support via email help desk.

Over 40 million users, 50,000 organizations, and 3,000 institutions rely on Superhuman's tools to eliminate busywork. Your contributions will directly influence customer retention, expansion, and satisfaction. The journey starts with immersive onboarding: first 30 days mastering tools and culture; by month three, handling tickets independently; by month six, supporting peers; and by year one, exceeding goals with expanded responsibilities.

This position is ideal for those in Ukraine seeking remote customer service jobs with growth potential in a global tech leader.

Key Responsibilities

• Deliver timely, empathetic, personalized assistance prioritizing customer needs in every email interaction.
• Manage non-technical inquiries on accounts, subscriptions, billing, and product features efficiently.
• Create positive support experiences that drive customer satisfaction, loyalty, and repeat business.
• Collaborate independently or with teams on tasks to boost operational efficiency and implement ideas.
• Resolve help desk tickets post-training, improving speed and quality over time.
• Contribute to KPIs by providing proactive assistance and turning negatives into positives.
• Mentor junior agents and support peers in complex scenarios.
• Complete onboarding training, assessments, and product mastery within set timelines.
• Monitor performance metrics and strive for continuous improvement.
• Participate in process innovations to enhance overall customer care.
• Assist in customer retention efforts through exceptional service delivery.
• Report insights from customer interactions to inform product improvements.
• Adapt to evolving tools and workflows in a fast-paced AI environment.

Qualifications

To succeed as a Customer Care Specialist at Grammarly, candidates need:

• At least 1 year of experience in customer assistance, support, or service roles.
• A genuine passion for outstanding customer service beyond basic resolutions.
• Fluent English communication skills, both written and verbal.
• Proven ability to handle email-based help desk and non-technical queries.
• Empathy and personalization in customer interactions.
• Strong independent and team collaboration skills.
• Familiarity with CRM systems and support tools.
• Problem-solving prowess with keen attention to detail.
• Track record of meeting or exceeding performance targets.
• Location in Ukraine, eligible for hybrid remote work.
• Quick learning agility for new products and processes.

No advanced technical skills required—this is perfect for service-oriented professionals.

Salary & Benefits

Salary for Customer Care Specialists at Grammarly ranges from $25,000 to $40,000 USD yearly, competitive for Ukraine remote roles, with potential bonuses. Benefits include a hybrid model, health insurance, PTO, stock options, professional development stipends, wellness support, parental leave, equipment allowances, and access to Superhuman's AI tools. Enjoy a culture of trust, innovation, and global impact.

Why Join Grammarly?

Grammarly, part of Superhuman since its 2009 founding, empowers users worldwide with AI that integrates across 1M+ apps. As a Customer Care Specialist, you'll work in a values-driven environment (see values) fostering superhuman potential. Remote Ukraine-based roles offer flexibility, growth from day one, and contributions to products like Grammarly writing tools and Go AI assistant.

Thrive in a supportive team where your ideas shape customer success. With 40M+ users, your role scales impact globally. Perfect for customer support careers in Ukraine seeking purpose and progression.

How to Apply

Ready to elevate customer care at Grammarly? Submit your resume and a cover letter highlighting your service passion. Based in Ukraine? You're a step ahead. We review applications promptly—apply now to start your journey!