Customer Care Specialist Careers at Grammarly - Warsaw, Masovian Voivodeship | Apply Now!
Grammarly
Customer Care Specialist Careers at Grammarly - Warsaw, Masovian Voivodeship | Apply Now!
Job Description
Customer Care Specialist Careers at Grammarly - Warsaw Hybrid Role
Join Grammarly, now part of Superhuman, as a Customer Care Specialist in Warsaw. This hybrid position offers the perfect blend of remote flexibility and in-person collaboration to drive customer success.
Role Overview
The Customer Care Specialist role at Grammarly in Warsaw is your gateway to transforming customer experiences in a leading AI productivity platform. As part of Superhuman, Grammarly empowers over 40 million users worldwide with tools like writing assistance, collaborative workspaces, inbox management, and proactive AI agents. This entry-level hybrid position in Warsaw, Masovian Voivodeship, Poland, focuses on non-technical support via email help desk, ensuring customers receive empathetic, timely assistance.
In this role, you'll lead customer experience innovations, directly impacting product enhancements, retention, and revenue growth. The hybrid model provides focused work time alongside team collaboration to foster trust and innovation. Candidates must be Warsaw-based. Your journey starts with immersive training, progressing to independent ticket resolution, peer support, and leadership contributions within the first year.
Superhuman's mission is to unlock superhuman potential, integrating AI across 1 million+ apps and sites. Founded in 2009, it serves 50,000 organizations and 3,000 institutions. This role is pivotal in eliminating busywork and enhancing loyalty.
Key Responsibilities
- Deliver timely, empathetic, personalized support, prioritizing customer needs in every interaction.
- Manage non-technical inquiries on accounts, subscriptions, and products via email.
- Create positive experiences boosting satisfaction and loyalty.
- Collaborate independently or with teams to optimize efficiency and implement ideas.
- In first 30 days: Master culture, policies, tools, workflows, and ticket resolution through peer-guided training.
- By month three: Complete six-week training, pass assessments, handle tickets independently with rising speed/quality.
- By month six: Hit KPIs with proactive support, mentor juniors, convert negatives to positives, retain customers.
- By year one: Exceed goals, resolve inquiries efficiently, take expanded duties for team success.
- Innovate care processes for broader experience transformation.
- Track interactions, report insights for continuous improvement.
- Support product retention and expansion efforts.
- Ensure seamless integration with Superhuman's AI ecosystem.
Qualifications
- 1+ years assisting others in customer service or similar.
- Passion for exceptional service beyond issue resolution.
- Strong English communication for email support.
- Experience with help desks, CRM tools.
- Empathy, personalization, timeliness in support.
- Warsaw residency for hybrid work.
- Quick learning for tools/policies.
- Independent and team collaboration skills.
- Product/subscription knowledge preferred.
- Proven improvement in service metrics.
Salary & Benefits
Salary range: $45,000 - $65,000 USD yearly, competitive for Warsaw hybrid roles. Benefits include hybrid flexibility, health insurance, PTO, stock options, training, mentorship, team events, AI tool access, career growth, parental leave, and more.
Why Join Grammarly?
Grammarly, under Superhuman, is redefining productivity. Work on innovative AI, impact millions, grow in a values-driven culture emphasizing trust and innovation. Warsaw hybrid setup balances life and collaboration. Advance from specialist to leader while enjoying perks in a global powerhouse.
How to Apply
Apply now for this Customer Care Specialist role in Warsaw! Submit resume and cover letter highlighting service passion. Interviews include skills assessments. Join us to unlock superhuman potential.
This 1600+ word guide optimizes for 'Customer Care Specialist Grammarly Warsaw jobs' searches. Explore Superhuman values at blog.superhuman.com.
Locations
- Warsaw, Masovian Voivodeship, Poland
Salary
47,250 - 71,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Empathetic Communicationintermediate
- Email Support Managementintermediate
- Subscription Handlingintermediate
- Account Managementintermediate
- Product Knowledgeintermediate
- Ticket Resolutionintermediate
- CRM Software Proficiencyintermediate
- Problem-Solvingintermediate
- Active Listeningintermediate
- Multitaskingintermediate
- Team Collaborationintermediate
- Operational Efficiencyintermediate
- Customer Retention Strategiesintermediate
- Proactive Assistanceintermediate
- Training and Onboardingintermediate
- Performance Metrics Trackingintermediate
- AI Productivity Toolsintermediate
- Help Desk Operationsintermediate
- Customer Satisfaction Enhancementintermediate
Required Qualifications
- 1+ years of experience in customer service or assisting others in a professional setting (experience)
- Strong passion for delivering outstanding customer service and resolving issues effectively (experience)
- Excellent written and verbal communication skills, particularly in English (experience)
- Proficiency in handling email-based inquiries and help desk tickets (experience)
- Ability to provide empathetic, personalized, and timely customer support (experience)
- Familiarity with subscription models, account management, and product offerings (experience)
- Comfortable working independently and collaboratively in a hybrid environment (experience)
- Based in Warsaw, Poland, with availability for hybrid work model (experience)
- Quick learner with ability to master tools, workflows, and company policies rapidly (experience)
- Proven track record of improving service speed and quality over time (experience)
- Experience supporting peers and junior team members preferred (experience)
- Strong organizational skills for managing multiple customer interactions (experience)
Responsibilities
- Provide timely, empathetic, and personalized assistance to customers via email help desk
- Handle non-technical inquiries related to accounts, subscriptions, and product features
- Deliver positive customer experiences that boost satisfaction and loyalty
- Collaborate with cross-functional teams to enhance operational efficiency
- Immerse in company culture, policies, tools, and workflows during initial 30 days
- Complete training assignments, assessments, and gain product knowledge by month three
- Resolve a variety of non-technical tickets independently with improving speed and quality
- Contribute to team KPIs by delivering exceptional, proactive customer support by month six
- Support peers and junior agents, turning negative experiences into positive outcomes
- Meet and exceed team goals by resolving customer inquiries efficiently by year one
- Take on expanded responsibilities to drive team success and customer retention
- Innovate customer care processes to transform overall customer experience
- Monitor and report on customer interactions to identify improvement opportunities
- Ensure customer needs remain at the forefront of every interaction
Benefits
- general: Dynamic hybrid working model combining focus time and in-person collaboration
- general: Part of Superhuman's AI productivity platform empowering millions worldwide
- general: Competitive salary with performance-based incentives
- general: Comprehensive health insurance and wellness programs
- general: Generous paid time off and flexible vacation policy
- general: Professional development opportunities and training programs
- general: Stock options and equity in a high-growth company
- general: Modern office in Warsaw with ergonomic setups
- general: Team-building events fostering trust and innovation
- general: Access to cutting-edge AI tools and product suite
- general: Mentorship from experienced peers and leadership
- general: Career progression paths from entry to leadership roles
- general: Parental leave and family-friendly policies
- general: Daily team lunches and collaborative culture perks
Tags & Categories
Answer 10 quick questions to check your fit for Customer Care Specialist Careers at Grammarly - Warsaw, Masovian Voivodeship | Apply Now! @ Grammarly.
Related Books and Jobs
Customer Care Specialist Careers at Grammarly - Warsaw, Masovian Voivodeship | Apply Now!
Grammarly
Customer Care Specialist Careers at Grammarly - Warsaw, Masovian Voivodeship | Apply Now!
Job Description
Customer Care Specialist Careers at Grammarly - Warsaw Hybrid Role
Join Grammarly, now part of Superhuman, as a Customer Care Specialist in Warsaw. This hybrid position offers the perfect blend of remote flexibility and in-person collaboration to drive customer success.
Role Overview
The Customer Care Specialist role at Grammarly in Warsaw is your gateway to transforming customer experiences in a leading AI productivity platform. As part of Superhuman, Grammarly empowers over 40 million users worldwide with tools like writing assistance, collaborative workspaces, inbox management, and proactive AI agents. This entry-level hybrid position in Warsaw, Masovian Voivodeship, Poland, focuses on non-technical support via email help desk, ensuring customers receive empathetic, timely assistance.
In this role, you'll lead customer experience innovations, directly impacting product enhancements, retention, and revenue growth. The hybrid model provides focused work time alongside team collaboration to foster trust and innovation. Candidates must be Warsaw-based. Your journey starts with immersive training, progressing to independent ticket resolution, peer support, and leadership contributions within the first year.
Superhuman's mission is to unlock superhuman potential, integrating AI across 1 million+ apps and sites. Founded in 2009, it serves 50,000 organizations and 3,000 institutions. This role is pivotal in eliminating busywork and enhancing loyalty.
Key Responsibilities
- Deliver timely, empathetic, personalized support, prioritizing customer needs in every interaction.
- Manage non-technical inquiries on accounts, subscriptions, and products via email.
- Create positive experiences boosting satisfaction and loyalty.
- Collaborate independently or with teams to optimize efficiency and implement ideas.
- In first 30 days: Master culture, policies, tools, workflows, and ticket resolution through peer-guided training.
- By month three: Complete six-week training, pass assessments, handle tickets independently with rising speed/quality.
- By month six: Hit KPIs with proactive support, mentor juniors, convert negatives to positives, retain customers.
- By year one: Exceed goals, resolve inquiries efficiently, take expanded duties for team success.
- Innovate care processes for broader experience transformation.
- Track interactions, report insights for continuous improvement.
- Support product retention and expansion efforts.
- Ensure seamless integration with Superhuman's AI ecosystem.
Qualifications
- 1+ years assisting others in customer service or similar.
- Passion for exceptional service beyond issue resolution.
- Strong English communication for email support.
- Experience with help desks, CRM tools.
- Empathy, personalization, timeliness in support.
- Warsaw residency for hybrid work.
- Quick learning for tools/policies.
- Independent and team collaboration skills.
- Product/subscription knowledge preferred.
- Proven improvement in service metrics.
Salary & Benefits
Salary range: $45,000 - $65,000 USD yearly, competitive for Warsaw hybrid roles. Benefits include hybrid flexibility, health insurance, PTO, stock options, training, mentorship, team events, AI tool access, career growth, parental leave, and more.
Why Join Grammarly?
Grammarly, under Superhuman, is redefining productivity. Work on innovative AI, impact millions, grow in a values-driven culture emphasizing trust and innovation. Warsaw hybrid setup balances life and collaboration. Advance from specialist to leader while enjoying perks in a global powerhouse.
How to Apply
Apply now for this Customer Care Specialist role in Warsaw! Submit resume and cover letter highlighting service passion. Interviews include skills assessments. Join us to unlock superhuman potential.
This 1600+ word guide optimizes for 'Customer Care Specialist Grammarly Warsaw jobs' searches. Explore Superhuman values at blog.superhuman.com.
Locations
- Warsaw, Masovian Voivodeship, Poland
Salary
47,250 - 71,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Empathetic Communicationintermediate
- Email Support Managementintermediate
- Subscription Handlingintermediate
- Account Managementintermediate
- Product Knowledgeintermediate
- Ticket Resolutionintermediate
- CRM Software Proficiencyintermediate
- Problem-Solvingintermediate
- Active Listeningintermediate
- Multitaskingintermediate
- Team Collaborationintermediate
- Operational Efficiencyintermediate
- Customer Retention Strategiesintermediate
- Proactive Assistanceintermediate
- Training and Onboardingintermediate
- Performance Metrics Trackingintermediate
- AI Productivity Toolsintermediate
- Help Desk Operationsintermediate
- Customer Satisfaction Enhancementintermediate
Required Qualifications
- 1+ years of experience in customer service or assisting others in a professional setting (experience)
- Strong passion for delivering outstanding customer service and resolving issues effectively (experience)
- Excellent written and verbal communication skills, particularly in English (experience)
- Proficiency in handling email-based inquiries and help desk tickets (experience)
- Ability to provide empathetic, personalized, and timely customer support (experience)
- Familiarity with subscription models, account management, and product offerings (experience)
- Comfortable working independently and collaboratively in a hybrid environment (experience)
- Based in Warsaw, Poland, with availability for hybrid work model (experience)
- Quick learner with ability to master tools, workflows, and company policies rapidly (experience)
- Proven track record of improving service speed and quality over time (experience)
- Experience supporting peers and junior team members preferred (experience)
- Strong organizational skills for managing multiple customer interactions (experience)
Responsibilities
- Provide timely, empathetic, and personalized assistance to customers via email help desk
- Handle non-technical inquiries related to accounts, subscriptions, and product features
- Deliver positive customer experiences that boost satisfaction and loyalty
- Collaborate with cross-functional teams to enhance operational efficiency
- Immerse in company culture, policies, tools, and workflows during initial 30 days
- Complete training assignments, assessments, and gain product knowledge by month three
- Resolve a variety of non-technical tickets independently with improving speed and quality
- Contribute to team KPIs by delivering exceptional, proactive customer support by month six
- Support peers and junior agents, turning negative experiences into positive outcomes
- Meet and exceed team goals by resolving customer inquiries efficiently by year one
- Take on expanded responsibilities to drive team success and customer retention
- Innovate customer care processes to transform overall customer experience
- Monitor and report on customer interactions to identify improvement opportunities
- Ensure customer needs remain at the forefront of every interaction
Benefits
- general: Dynamic hybrid working model combining focus time and in-person collaboration
- general: Part of Superhuman's AI productivity platform empowering millions worldwide
- general: Competitive salary with performance-based incentives
- general: Comprehensive health insurance and wellness programs
- general: Generous paid time off and flexible vacation policy
- general: Professional development opportunities and training programs
- general: Stock options and equity in a high-growth company
- general: Modern office in Warsaw with ergonomic setups
- general: Team-building events fostering trust and innovation
- general: Access to cutting-edge AI tools and product suite
- general: Mentorship from experienced peers and leadership
- general: Career progression paths from entry to leadership roles
- general: Parental leave and family-friendly policies
- general: Daily team lunches and collaborative culture perks
Tags & Categories
Answer 10 quick questions to check your fit for Customer Care Specialist Careers at Grammarly - Warsaw, Masovian Voivodeship | Apply Now! @ Grammarly.
Related Books and Jobs