Customer Delight Specialist Careers at Grammarly - Warsaw, Poland | Apply Now!
Grammarly
Customer Delight Specialist Careers at Grammarly - Warsaw, Poland | Apply Now!
Job Description
Customer Delight Specialist at Grammarly - Warsaw Hybrid Role
Role Overview
Join Grammarly, now part of Superhuman, as a Customer Delight Specialist in our Warsaw hybrid office. This entry-to-mid-level role is perfect for passionate customer support professionals who thrive in technical environments. You'll be the frontline hero transforming customer experiences with Superhuman Mail, an AI-powered inbox management tool. Based in Warsaw, Poland, this hybrid position offers the flexibility of remote focus time paired with energizing in-person collaboration to build trust, spark innovation, and cultivate a vibrant team culture.
Superhuman, the AI productivity platform, integrates Grammarly's writing assistance, Coda's workspaces, Mail's email mastery, and Go's proactive AI assistant across over 1 million apps. Serving 40 million users, 50,000 organizations, and 3,000 institutions since 2009, we're on a mission to eliminate busywork. As a Customer Delight Specialist, you'll directly shape product enhancements and customer joy in a fast-paced, remote-first setting.
This role demands technical savvy, empathy, and a delight-driven mindset. If you love troubleshooting email woes, evangelizing customer needs, and leveraging AI to supercharge productivity, this is your chance to shine at a world-class company.
Key Responsibilities
As a Customer Delight Specialist, your impact will be immediate and profound. Here's what you'll do daily:
- Master Superhuman Mail to become the go-to product expert, guiding users effortlessly.
- Excite customers with tips that make them email wizards, boosting adoption and loyalty.
- Resolve issues via email and tickets, turning frustrated users into raving fans.
- Champion customer voices internally, influencing roadmaps and features.
- Drive product and growth strategies with data-backed insights from real interactions.
- Optimize team workflows for peak efficiency and unparalleled customer experiences.
- Craft bespoke delight moments, like personalized setups or surprise upgrades.
- Analyze feedback trends to preempt issues and innovate proactively.
- Collaborate cross-functionally with product, eng, and growth teams.
- Troubleshoot deep technical challenges in AI-enhanced email ecosystems.
- Harness AI tools like Go for automated, context-aware support.
- Manage high-volume priorities independently in a results-oriented culture.
- Foster human-centered strategies rooted in behavioral insights.
Expect variety: from quick wins to complex escalations, all while measuring success through CSAT, resolution times, and delight metrics.
Qualifications
We're seeking resilient, proactive talent with:
- 1+ years in customer-facing roles for technical software (SaaS/email ideal).
- Exceptional clarity in simplifying complex tech for non-experts.
- Remote/hybrid excellence: self-motivated, communicative, reliable.
- Emotional intelligence to navigate tough scenarios with grace and growth.
- Troubleshooting passion: root-cause analysis is your superpower.
- Human behavior savvy for tailored problem-solving and delight.
- Ownership mindset: initiative without prompts.
- Growth orientation: feedback fuels your evolution.
- AI enthusiasm: using tools to amplify impact.
- Autonomy in multitasking fast-paced projects.
- Warsaw residency for hybrid success.
No degree required—demonstrated results trump credentials.
Salary & Benefits
Earn $45,000–$65,000 USD yearly (adjusted for Poland), plus equity. Benefits include hybrid flexibility, health coverage, PTO, learning stipends, stock options, wellness support, and more. Full perks detailed in offers.
Why Join Grammarly?
Grammarly (Superhuman) isn't just a job—it's a launchpad. Work with top AI talent, shape future-of-work tools, and grow in a values-driven culture emphasizing trust, innovation, and care. Warsaw hybrid means global impact with local energy. Over 40M users trust us; be part of that legacy.
Our values shine: bold missions, radical candor, and delight obsession. Career growth? Unlimited, with mentorship and mobility.
How to Apply
Submit resume, cover letter highlighting customer wins and AI passion. Warsaw-based? Interviews include product deep-dive and role-play. Apply now—spots fill fast!
Locations
- Warsaw, Poland
Salary
47,250 - 71,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Supportintermediate
- Technical Troubleshootingintermediate
- Email Communicationintermediate
- Product Expertiseintermediate
- Customer Successintermediate
- AI Productivity Toolsintermediate
- Remote Collaborationintermediate
- Problem Solvingintermediate
- User Experience Optimizationintermediate
- Cross-Functional Teamworkintermediate
- Feedback Analysisintermediate
- Inbox Managementintermediate
- Customer Evangelismintermediate
- Process Improvementintermediate
- Human Behavior Analysisintermediate
- Proactive Assistanceintermediate
- Growth Strategy Influenceintermediate
- Bespoke Customer Experiencesintermediate
Required Qualifications
- 1+ years of experience in customer-facing roles with technical software products (experience)
- Ability to distill complex technical concepts into clear, concise messaging (experience)
- Proven excellence in remote-first or hybrid work environments (experience)
- Resilience in handling difficult customer situations with positivity (experience)
- Strong passion for troubleshooting and resolving technical challenges (experience)
- Deep understanding of human behavior for effective communication strategies (experience)
- Full accountability and initiative in finding innovative solutions (experience)
- Embrace of feedback and continuous personal and professional growth (experience)
- Strong belief in AI's potential to revolutionize work and customer experiences (experience)
- Demonstrated ability to leverage AI tools for personal and team productivity (experience)
- Independent work ethic with minimal supervision across multiple projects (experience)
- Thrives in fast-paced, results-driven environments with cross-functional collaboration (experience)
Responsibilities
- Become the foremost product expert on Superhuman Mail and related tools
- Excite, educate, and empower customers to master email productivity
- Handle customer inquiries via email and tickets to resolve issues efficiently
- Act as the voice of the customer, advocating for their needs internally
- Influence product development and growth strategies based on customer insights
- Continuously iterate on team processes to enhance efficacy and customer experience
- Create personalized moments of delight to exceed customer expectations
- Analyze customer feedback to identify trends and improvement opportunities
- Collaborate with product, engineering, and growth teams for holistic solutions
- Troubleshoot complex technical issues related to AI-powered email tools
- Develop and implement communication strategies tailored to customer behaviors
- Proactively manage tasks and priorities in a dynamic, high-growth environment
- Leverage AI agents like Go to automate and enhance support workflows
Benefits
- general: Dynamic hybrid working model combining focus time and in-person collaboration
- general: Competitive salary with performance-based incentives
- general: Comprehensive health insurance coverage for employees and dependents
- general: Generous paid time off including vacation, sick days, and parental leave
- general: Professional development stipend for courses, conferences, and certifications
- general: Stock options in a high-growth AI productivity company
- general: Home office setup allowance for optimal remote work
- general: Mental health support through counseling and wellness programs
- general: Team-building events and offsites to foster culture and innovation
- general: Flexible working hours to support work-life balance
- general: Access to cutting-edge AI tools and early product betas
- general: Relocation assistance for Warsaw-based candidates if needed
- general: Employee referral bonuses and recognition programs
Tags & Categories
Answer 10 quick questions to check your fit for Customer Delight Specialist Careers at Grammarly - Warsaw, Poland | Apply Now! @ Grammarly.
Related Books and Jobs
Customer Delight Specialist Careers at Grammarly - Warsaw, Poland | Apply Now!
Grammarly
Customer Delight Specialist Careers at Grammarly - Warsaw, Poland | Apply Now!
Job Description
Customer Delight Specialist at Grammarly - Warsaw Hybrid Role
Role Overview
Join Grammarly, now part of Superhuman, as a Customer Delight Specialist in our Warsaw hybrid office. This entry-to-mid-level role is perfect for passionate customer support professionals who thrive in technical environments. You'll be the frontline hero transforming customer experiences with Superhuman Mail, an AI-powered inbox management tool. Based in Warsaw, Poland, this hybrid position offers the flexibility of remote focus time paired with energizing in-person collaboration to build trust, spark innovation, and cultivate a vibrant team culture.
Superhuman, the AI productivity platform, integrates Grammarly's writing assistance, Coda's workspaces, Mail's email mastery, and Go's proactive AI assistant across over 1 million apps. Serving 40 million users, 50,000 organizations, and 3,000 institutions since 2009, we're on a mission to eliminate busywork. As a Customer Delight Specialist, you'll directly shape product enhancements and customer joy in a fast-paced, remote-first setting.
This role demands technical savvy, empathy, and a delight-driven mindset. If you love troubleshooting email woes, evangelizing customer needs, and leveraging AI to supercharge productivity, this is your chance to shine at a world-class company.
Key Responsibilities
As a Customer Delight Specialist, your impact will be immediate and profound. Here's what you'll do daily:
- Master Superhuman Mail to become the go-to product expert, guiding users effortlessly.
- Excite customers with tips that make them email wizards, boosting adoption and loyalty.
- Resolve issues via email and tickets, turning frustrated users into raving fans.
- Champion customer voices internally, influencing roadmaps and features.
- Drive product and growth strategies with data-backed insights from real interactions.
- Optimize team workflows for peak efficiency and unparalleled customer experiences.
- Craft bespoke delight moments, like personalized setups or surprise upgrades.
- Analyze feedback trends to preempt issues and innovate proactively.
- Collaborate cross-functionally with product, eng, and growth teams.
- Troubleshoot deep technical challenges in AI-enhanced email ecosystems.
- Harness AI tools like Go for automated, context-aware support.
- Manage high-volume priorities independently in a results-oriented culture.
- Foster human-centered strategies rooted in behavioral insights.
Expect variety: from quick wins to complex escalations, all while measuring success through CSAT, resolution times, and delight metrics.
Qualifications
We're seeking resilient, proactive talent with:
- 1+ years in customer-facing roles for technical software (SaaS/email ideal).
- Exceptional clarity in simplifying complex tech for non-experts.
- Remote/hybrid excellence: self-motivated, communicative, reliable.
- Emotional intelligence to navigate tough scenarios with grace and growth.
- Troubleshooting passion: root-cause analysis is your superpower.
- Human behavior savvy for tailored problem-solving and delight.
- Ownership mindset: initiative without prompts.
- Growth orientation: feedback fuels your evolution.
- AI enthusiasm: using tools to amplify impact.
- Autonomy in multitasking fast-paced projects.
- Warsaw residency for hybrid success.
No degree required—demonstrated results trump credentials.
Salary & Benefits
Earn $45,000–$65,000 USD yearly (adjusted for Poland), plus equity. Benefits include hybrid flexibility, health coverage, PTO, learning stipends, stock options, wellness support, and more. Full perks detailed in offers.
Why Join Grammarly?
Grammarly (Superhuman) isn't just a job—it's a launchpad. Work with top AI talent, shape future-of-work tools, and grow in a values-driven culture emphasizing trust, innovation, and care. Warsaw hybrid means global impact with local energy. Over 40M users trust us; be part of that legacy.
Our values shine: bold missions, radical candor, and delight obsession. Career growth? Unlimited, with mentorship and mobility.
How to Apply
Submit resume, cover letter highlighting customer wins and AI passion. Warsaw-based? Interviews include product deep-dive and role-play. Apply now—spots fill fast!
Locations
- Warsaw, Poland
Salary
47,250 - 71,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Supportintermediate
- Technical Troubleshootingintermediate
- Email Communicationintermediate
- Product Expertiseintermediate
- Customer Successintermediate
- AI Productivity Toolsintermediate
- Remote Collaborationintermediate
- Problem Solvingintermediate
- User Experience Optimizationintermediate
- Cross-Functional Teamworkintermediate
- Feedback Analysisintermediate
- Inbox Managementintermediate
- Customer Evangelismintermediate
- Process Improvementintermediate
- Human Behavior Analysisintermediate
- Proactive Assistanceintermediate
- Growth Strategy Influenceintermediate
- Bespoke Customer Experiencesintermediate
Required Qualifications
- 1+ years of experience in customer-facing roles with technical software products (experience)
- Ability to distill complex technical concepts into clear, concise messaging (experience)
- Proven excellence in remote-first or hybrid work environments (experience)
- Resilience in handling difficult customer situations with positivity (experience)
- Strong passion for troubleshooting and resolving technical challenges (experience)
- Deep understanding of human behavior for effective communication strategies (experience)
- Full accountability and initiative in finding innovative solutions (experience)
- Embrace of feedback and continuous personal and professional growth (experience)
- Strong belief in AI's potential to revolutionize work and customer experiences (experience)
- Demonstrated ability to leverage AI tools for personal and team productivity (experience)
- Independent work ethic with minimal supervision across multiple projects (experience)
- Thrives in fast-paced, results-driven environments with cross-functional collaboration (experience)
Responsibilities
- Become the foremost product expert on Superhuman Mail and related tools
- Excite, educate, and empower customers to master email productivity
- Handle customer inquiries via email and tickets to resolve issues efficiently
- Act as the voice of the customer, advocating for their needs internally
- Influence product development and growth strategies based on customer insights
- Continuously iterate on team processes to enhance efficacy and customer experience
- Create personalized moments of delight to exceed customer expectations
- Analyze customer feedback to identify trends and improvement opportunities
- Collaborate with product, engineering, and growth teams for holistic solutions
- Troubleshoot complex technical issues related to AI-powered email tools
- Develop and implement communication strategies tailored to customer behaviors
- Proactively manage tasks and priorities in a dynamic, high-growth environment
- Leverage AI agents like Go to automate and enhance support workflows
Benefits
- general: Dynamic hybrid working model combining focus time and in-person collaboration
- general: Competitive salary with performance-based incentives
- general: Comprehensive health insurance coverage for employees and dependents
- general: Generous paid time off including vacation, sick days, and parental leave
- general: Professional development stipend for courses, conferences, and certifications
- general: Stock options in a high-growth AI productivity company
- general: Home office setup allowance for optimal remote work
- general: Mental health support through counseling and wellness programs
- general: Team-building events and offsites to foster culture and innovation
- general: Flexible working hours to support work-life balance
- general: Access to cutting-edge AI tools and early product betas
- general: Relocation assistance for Warsaw-based candidates if needed
- general: Employee referral bonuses and recognition programs
Tags & Categories
Answer 10 quick questions to check your fit for Customer Delight Specialist Careers at Grammarly - Warsaw, Poland | Apply Now! @ Grammarly.
Related Books and Jobs