IT Operations Engineer Careers at Grammarly - San Francisco, CA | Apply Now!

Role Overview

Join Grammarly, now part of Superhuman, the leading AI productivity platform revolutionizing how 40 million users worldwide communicate and collaborate. As an IT Operations Engineer in our San Francisco hub, you'll be at the heart of ensuring seamless IT operations for our executive team and entire organization. This on-site role demands a tech-savvy generalist with expertise across IT domains like IAM, MDM, AV management, and SaaS administration.

Superhuman's mission is to unlock superhuman potential in everyone through AI-powered apps including Grammarly's writing assistance, Coda's workspaces, Mail's inbox management, and Go's proactive AI assistant. Founded in 2009, we've grown to serve 50,000 organizations and 3,000 educational institutions. Our San Francisco office is a vibrant hub where innovation thrives, and your role will directly impact executive productivity and event success.

This position offers the chance to collaborate with global teams, influence IT service design, and deliver exceptional user experiences. If you're passionate about IT support, executive assistance, and staying ahead of tech trends, this IT Operations Engineer job in San Francisco is your opportunity to shine at a company redefining productivity.

Key Responsibilities

As an IT Operations Engineer at Grammarly/Superhuman, your days will be dynamic, blending hands-on support with strategic contributions. Here's what you'll do:

• Deliver first-level IT support to executives, resolving hardware, software, network, and AV issues swiftly.
• Act as the primary point of contact for SF-based executives, ensuring their tech needs are met proactively.
• Partner with AV and event teams to coordinate resources for large meetings and company events.
• Maintain and troubleshoot office IT assets like laptops, printers, and conferencing equipment.
• Onboard new hires and upgrade existing team members' hardware and software setups.
• Manage ZOOM rooms in-person and remotely for flawless virtual collaboration.
• Track all support tickets, resolutions, and inventory using best-in-class ticketing systems.
• Research emerging IT technologies to propose enhancements that boost efficiency.
• Work with global IT teams to refine frontline service delivery processes.
• Contribute to IT service planning for uniform experiences across Superhuman hubs.
• Handle ad-hoc employee IT requests while prioritizing high-impact executive support.
• Perform preventive maintenance on infrastructure to minimize downtime.

These responsibilities make this role ideal for IT professionals seeking variety and impact in a high-growth tech environment.

Qualifications

To succeed as our IT Operations Engineer, bring these qualifications to the table:

• Bachelor’s degree in IT, Computer Science, or equivalent experience.
• 3+ years in IT support, with executive and high-profile client exposure.
• Deep knowledge of macOS and Windows OS troubleshooting.
• Hands-on AV management and event tech support experience.
• Familiarity with IAM, MDM, and SaaS tools like Okta, Jamf, Google Workspace.
• Exceptional problem-solving under pressure and customer service focus.
• Strong communication for executive interactions and team collaboration.
• On-site availability in San Francisco with event flexibility.
• Proven inventory and ticketing system proficiency (e.g., Jira, Zendesk).
• Passion for IT innovation and continuous learning.
• Ability to lift equipment and work in office settings comfortably.

Candidates with certifications like CompTIA A+, Apple Certified Support Professional, or AVIXA CTS are highly encouraged to apply.

Salary & Benefits

Grammarly/Superhuman offers competitive compensation for IT Operations Engineers in San Francisco, typically ranging from $110,000 to $145,000 annually, based on experience. This includes base salary, bonuses, and equity in our fast-scaling company.

Our benefits package is industry-leading:

• Full medical, dental, vision coverage with low premiums.
• 401(k) with 4%+ match.
• Unlimited PTO and flexible scheduling.
• RSUs/stock options for long-term growth.
• $1,500+ annual learning stipend.
• Catered meals, snacks, and wellness perks.
• Generous parental leave and family support.
• Commuter subsidies up to $300/month.
• Team offsites and social events.
• Cutting-edge tech equipment provided.
• Mental health resources via EAP.
• Volunteer time off and charitable matching.

This holistic package supports your professional and personal success.

Why Join Grammarly?

Grammarly, as part of Superhuman, isn't just a job—it's a launchpad for your career. Work with top engineers on AI that powers millions, in a culture valuing innovation, ownership, and impact. Our values emphasize freedom to innovate, as shared on our engineering blog.

San Francisco team members enjoy a collaborative office, meaningful work eliminating busywork, and growth opportunities in a company scaling rapidly. Join 50,000+ organizations trusting us to supercharge productivity. Check superhuman.com for more.

How to Apply

Ready to elevate IT operations at Grammarly? Submit your resume, cover letter highlighting executive support experience, and LinkedIn profile. We're hiring now for this San Francisco-based role. Diversity drives our innovation—apply today!