AC&L CARE Phone Specialist - Bethlehem, PA or Pittsfield, MA

Join Guardian Life's Dynamic AC&L Team in Bethlehem, PA or Pittsfield, MA! This hybrid role requires 3 days in-office (typically Tuesday, Wednesday, Thursday). Be part of a collaborative team delivering exceptional customer service in the insurance industry.

Why Join Guardian Life?

At Guardian Life, "People Count," "We Do the Right Thing," and "We Hold Ourselves to Very High Standards." We're a leading insurance provider committed to empowering our field partners and consumers. As an AC&L CARE Phone Specialist, you'll thrive in a growth-minded culture that challenges the status quo and rewards innovation. Enjoy a consumer-centric environment where your work directly impacts lives through Communicate, Advocate, Respond, and Empower (CARE) principles. Guardian offers professional development, stretch assignments, and a supportive team focused on your success. Located in vibrant Bethlehem, PA or Pittsfield, MA, this hybrid position combines office collaboration with flexibility. Discover rewarding insurance careers in Pennsylvania or Massachusetts jobs in customer service with a Fortune 500 company.

Role Description

Guardian Life seeks a motivated AC&L CARE Phone Specialist to provide industry-leading customer service to field partners via inbound/outbound calls and emails. You'll handle producer contracting, licensing, appointments, and FINRA registrations enterprise-wide. As the face of Guardian, deliver proactive, genuine care, keeping consumers informed and creating meaningful experiences. This role demands multitasking, relationship-building, and a passion for excellence in a fast-paced insurance operations environment. Ideal for detail-oriented professionals seeking customer service specialist jobs with growth potential.

Detailed Responsibilities

• Handle AC&L's #800 line, supporting field partners with contracting and licensing questions.
• Respond to all voicemails and emails within 24 hours.
• Collaborate with team members to ensure world-class service.
• Represent Guardian professionally with a positive attitude.
• Support producer contracting, licensing, appointments, and FINRA registrations.
• Partner with Guardian General Agencies to educate/train staff and maintain producer credentials.
• Communicate approvals/requirements to requestors.
• Update internal systems accurately and timely.
• Adhere to state and regulatory compliance requirements.
• Research state credentials and requirements as needed.
• Reconcile producer appointment data with states.
• Develop comprehensive knowledge of Guardian’s products and services.
• Contribute to team goals and process improvements.

Required Skills

You are detail-oriented, consumer-centric, and action-oriented. Key skills include:

• Exceptional phone and email communication
• Multitasking across responsibilities
• Problem-solving with logic and resources
• Compliance adherence in regulated environments
• Relationship-building with partners
• Proactive feedback and idea generation
• High attention to detail and accuracy
• Self-motivation and accountability
• Quick learning and adaptability
• Consumer empathy and advocacy

Education & Experience

• Bachelor’s Degree preferred or 1-2 years in high-touch customer service.
• Insurance industry experience a plus.
• Proven ability to handle high-volume calls and inquiries.
• Familiarity with licensing, contracting, or FINRA processes beneficial.

Compensation Overview

Competitive salary range: $49,260 - $73,890 annually, based on experience. Plus performance incentives.

Benefits

Guardian Life offers comprehensive benefits including medical, dental, vision, 401(k) matching, paid time off, professional development, hybrid work flexibility, and employee wellness programs. Join us for long-term career growth in a values-driven organization.

Apply now for this AC&L CARE Phone Specialist role in Bethlehem, PA or Pittsfield, MA! Guardian Life is an equal opportunity employer committed to diversity.