Why Join Guardian Life?

At Guardian Life, we're more than just an insurance company—we're a protector of dreams, a champion of financial security, and a leader in employee benefits innovation. For over 160 years, Guardian has been safeguarding the well-being of millions through our comprehensive life, disability, dental, and retirement solutions. As a mutual company owned by our policyholders, we prioritize long-term stability and customer success over short-term gains.

Join our Pittsfield, MA team and become part of a collaborative culture that values work-life balance, professional growth, and community impact. Our hybrid work model offers flexibility with 3 days onsite in our state-of-the-art Pittsfield office, fostering innovation in core disability income (Core DI) products. Enjoy competitive pay, comprehensive benefits, and opportunities to advance in a Fortune 500 organization committed to diversity, equity, and inclusion. Discover why Guardian is repeatedly named a top workplace by Great Place to Work® and Forbes.

Role Description

The Core Disability Product Analyst is a pivotal role within Guardian Life's Core Disability Income (DI) product line. This position drives the successful execution of product initiatives, operational excellence, and client-focused innovations. You'll blend technical expertise in disability insurance mechanics with outstanding customer service to ensure compliant, efficient systems that delight clients, distribution partners, and internal stakeholders.

As a systems thinker and collaborative partner, you'll support product ideation, manage documentation, handle inquiries, and leverage KPIs for continuous improvement. This hybrid role (3 days/week onsite in Pittsfield, MA) offers the perfect blend of independence and teamwork across actuarial, underwriting, legal/compliance, operations, and technology teams. If you're passionate about individual disability insurance (IDI), process optimization, and delivering measurable results, this is your opportunity to make a lasting impact at Guardian Life.

Detailed Responsibilities

• Support product ideation, innovation, development, and seamless implementation into policy administration systems.
• Gather and organize distribution insights, competitive intelligence, and market research to inform strategic decisions.
• Maintain and update comprehensive product documentation, competitive materials, training resources, and sales enablement tools.
• Coordinate cross-functional meetings, track action items, and ensure timely follow-up for project success.
• Respond to Core DI product inquiries via phone (call center queue) and email, providing exceptional customer service and resolutions.
• Author precise business requirements, UAT plans with acceptance criteria, test data, defect triage, and post-deployment validation; maintain audit-ready documentation.
• Develop reference guides and deliver virtual training sessions (via Zoom) to empower distribution partners on illustrations and product features.
• Generate product illustrations and competitive analyses for distribution partners within strict time standards.
• Support product management for our inforce block, including billing, lapses, reinstatements, and benefit calculations.
• Assist in product filings, forms management, and special projects to advance business objectives.
• Utilize Key Performance Indicators (KPIs) to monitor, evaluate, and drive project success and organizational alignment.

Required Skills

Guardian Life seeks a proactive, detail-oriented professional with deep IDI expertise. Key skills include:

• Strong knowledge of IDI mechanics (own-occupation definitions, residual benefits, COLA, exclusions, etc.).
• Expertise in inforce policy administration (billing, offsets with SSDI/workers’ comp, waivers).
• Proficiency in policy admin/underwriting systems, product configuration, and claims dependencies.
• Experience authoring business requirements, UAT, and production validation.
• Exceptional stakeholder management, communication, and influence skills.
• Advanced Microsoft Office Suite (Excel, PowerPoint, Word) and Adobe Acrobat Professional.
• Organizational and time-management prowess for independent execution.
• Data-driven mindset to transform insights into actionable product strategies.

Education & Experience

• Bachelor’s Degree or equivalent professional experience required.
• 2+ years in disability insurance, product management, or related field preferred.
• Proven track record in cross-functional collaboration and process improvement.

Compensation Overview

Salary Range: $59,110 - $88,660 annually (base pay for Pittsfield, MA location). Actual salary determined by experience, skills, and qualifications. Plus performance incentives, 401(k) match, and comprehensive benefits.

Benefits

• Hybrid work: 3 days/week onsite in Pittsfield, MA with remote flexibility.
• Comprehensive health, dental, vision, and life insurance.
• 401(k) with generous company match and immediate vesting.
• Paid time off, parental leave, and volunteer time off.
• Professional development tuition reimbursement and career coaching.
• Wellness programs, employee assistance, and financial planning services.
• Diversity networks, mentorship, and inclusive culture initiatives.

Ready to protect what matters most? Apply today for the Core Disability Product Analyst role at Guardian Life in Pittsfield, MA. Guardian is an equal opportunity employer committed to a diverse workforce.