Manager, BenTech Support & Solutioning

Location: Boston, United States | Hybrid (3+ days per week in local Guardian office)

Why Join Guardian Life?

Join Guardian Life at an exciting time as we accelerate our digital capabilities across product, experience, benefits administration, and broker technology. Our goal is to cement our market-leading position in group benefits and innovate using cutting-edge technology to capitalize on new market opportunities. As a Manager, BenTech Support & Solutioning, you'll shape the future of benefits technology, leading a dynamic team and delivering meaningful change for our customers and partners. At Guardian, you'll have the support and flexibility to achieve your professional and personal goals, surrounded by diverse colleagues with high ethical standards. We're committed to inspiring well-being through contemporary, supportive, flexible, and inclusive benefits.

Role Description

Our Digital team is seeking a Manager, BenTech Support & Solutioning to lead a team of API Solution Leads and BenTech Partner Support Leads. This leader will shape the strategy for partner integrations and mature the support model for our benefits technology ecosystem. The ideal candidate brings leadership experience, deep knowledge of benefits technology (BenTech), and a passion for continuous improvement and customer excellence. Reporting to the Sr. Product Manager, Head of Benefits Technology Strategy, you'll act as a liaison between technology, business leadership, and external partners, ensuring seamless alignment and communication.

Detailed Responsibilities

You will drive strategic initiatives and operational excellence in this high-impact role. Key responsibilities include:

• Manage, mentor, and develop a team of API Solution Leads and BenTech Partner Support Leads, fostering a culture of collaboration, learning, and high performance.
• Build and champion the broader API and integration strategy, aligning business objectives with market opportunities.
• Foster a collaborative, customer-centric, and innovative team culture while providing coaching for professional growth.
• Ensure timely resolution of partner and client issues related to integrations, platform functionality, and technical troubleshooting.
• Oversee documentation and tracking of customer interactions, meeting SLAs and addressing recurring issues.
• Escalate complex issues and drive long-term solutions in partnership with Product and Development teams.
• Mature the business model by engaging with business leaders and partners to identify opportunities and advance integration capabilities.
• Represent Guardian's interests in industry forums, among carrier and BenTech partners.
• Monitor adoption, consumption metrics, and user feedback to identify improvements and keep solutions best-in-class.

Required Skills

Success in this role demands a blend of technical expertise, leadership prowess, and customer focus. Extracted key skills include:

• Team management and mentoring
• API strategy development
• Stakeholder communication and liaison
• Technical troubleshooting and issue resolution
• SLA management and documentation
• Benefits technology (BenTech) knowledge
• Problem-solving and program delivery
• Data integrations and EDI workflows
• Customer-centric service delivery
• Industry partnership engagement

Education & Experience

• Bachelor’s degree or equivalent work experience.
• 5+ years in benefits technology, SaaS, or related fields, with 3+ years in leadership/management.
• Proven experience managing complex, multi-year programs across business and IT.
• Strong technical acumen in APIs, EDI workflows, and data integrations.
• Excellent problem-solving, communication, and stakeholder management skills.
• Customer-centric mindset with passion for exceptional service.
• Ability to thrive in fast-paced environments managing multiple priorities.
• Experience with benefits administration, HR platforms, or payroll systems is a plus.

Compensation Overview

Salary Range: $103,450 - $169,960 (USD, yearly). This good faith estimate reflects base pay for Boston. Actual salary determined by education, experience, knowledge, and abilities. Eligible for annual, sales, or other incentives.

Benefits

Guardian inspires well-being with comprehensive benefits for full-time employees, including health insurance, retirement plans, flexible work arrangements, skill-building, leadership development, and philanthropic opportunities. Explore more at www.guardianlife.com/careers/corporate/benefits.

Equal Employment Opportunity: Guardian is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.