Multi-Life Billing and Service Specialist

Location: Pittsfield, United States

Why Join Guardian Life?

Are you a problem solver who thrives on diving into complex issues, breaking down barriers, and delivering innovative solutions? Do you excel in challenging environments with strong interpersonal skills to communicate effectively with external customers and internal business teams? At Guardian Life, we value a culture where People Count, We Do the Right Thing, and We Hold Ourselves to Very High Standards. If this resonates with you, join our team as a Multi-Life Billing and Service Specialist in Pittsfield, United States, and become part of a legacy of excellence in insurance services.

Guardian Life is a trusted leader in the insurance industry, committed to inspiring well-being for our clients and colleagues. As a Multi-Life Billing and Service Specialist, you'll contribute to our mission by ensuring seamless billing operations and exceptional customer service for multi-life disability insurance accounts. With opportunities for professional growth, leadership development, and community impact, Guardian provides the support and flexibility to achieve your career goals surrounded by diverse, high-ethical-standard colleagues.

Role Description

In this critical role, you'll manage post-sale operations for multi-life clients, handle end-to-end customer inquiries, and proactively maintain account integrity. You'll serve as a technical expert on Guardian's system platforms, educating clients on processes, policies, and self-service tools. This position demands strong analytical thinking, organizational prowess, and the ability to solve complex scenarios independently. Ideal for professionals passionate about insurance billing, customer relationship management, and disability income (DI) products.

Detailed Responsibilities

• Process timely and accurate invoices for multi-life accounts to ensure compliance and client satisfaction.
• Manage comprehensive post-sale operations tailored to diverse client needs in the insurance sector.
• Handle end-to-end communication, resolution, and follow-up for customer inquiries related to billing and service.
• Build and maintain strong, long-term relationships with assigned multi-life customers.
• Proactively monitor customer plan activity to uphold account integrity, ensure timely communications, and maintain accurate data.
• Provide upfront and ongoing education to customers on Guardian processes, policies, procedures, self-service functionality, and platform navigation.
• Develop and deliver technical expertise on Guardian system platforms for efficient operations.
• Proactively identify and resolve complex billing and service scenarios.
• Assist in issuing policies when necessary to support team objectives.

Required Skills

To succeed as a Multi-Life Billing and Service Specialist at Guardian Life, you need:

• Proficiency in Microsoft Excel for data analysis and reporting.
• Strong analytical skills to dissect complex billing issues.
• Exceptional organizational and administrative skills for managing multiple accounts.
• Superior verbal and written communication abilities.
• Demonstrated problem-solving skills with the capacity to work independently without close supervision.
• Sharp critical thinking skills for proactive solutions.

Education & Experience

• Bachelor's degree or equivalent relevant work experience.
• Individual Disability Income (DI) and/or multi-life DI product knowledge preferred.
• Experience in new business processing and/or policyholder service highly desirable.

Compensation Overview

Salary Range: $42,830.00 - $64,250.00 annually. This range reflects a good faith estimate of base pay for the Pittsfield location. Final salary will be determined based on education, experience, knowledge, and abilities. In addition to base salary, this role may be eligible for annual, sales, or other incentive compensation, enhancing your total rewards package.

Benefits

Guardian Life is dedicated to inspiring well-being through contemporary, supportive, flexible, and inclusive benefits. Explore our comprehensive offerings at www.guardianlife.com/careers/corporate/benefits. Highlights include skill-building programs, leadership development, philanthropic opportunities, health insurance, retirement plans, flexible work arrangements, and more (benefits apply to full-time eligible employees).

Our Commitment: Guardian is an equal opportunity employer. All qualified applicants will be considered without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other protected classification. We provide reasonable accommodations for disabilities, pregnancy-related conditions, and more—contact MyHR@glic.com. Note: Guardian does not sponsor employment visas; you must be legally authorized to work in the U.S. Current Guardian colleagues: Apply via Workday's internal Jobs Hub.

Join Guardian Life today and elevate your career in insurance billing and service! (Word count: 812)