Sr Product Owner, Self Service Strategy

Location: Boston, United States (Hybrid - 3+ days per week in local Guardian office)

Why Join Guardian

At Guardian Life, we're not just an insurance company—we're pioneers in inspiring well-being for millions of customers. As a market leader in group benefits, we're accelerating our digital transformation to deliver seamless self-service experiences for employers, brokers, members, and dental providers. Join our innovative Group Benefits Digital team during this exciting phase of growth, where you'll shape the future of self-service portals and mobile apps. Be part of a collaborative culture that values diverse perspectives, ethical standards, and continuous innovation. With opportunities for skill-building, leadership development, and philanthropy, Guardian empowers you to thrive professionally and personally while cementing our position as an industry frontrunner.

Role Description

The Senior Product Owner, Self Service Strategy, is a pivotal role embedded within our business units, collaborating closely with technical leads to drive a high-performing team of developers and QA professionals. You'll own the end-to-end digital experience for key personas—such as plan holders/employers, brokers, members, or dental providers (assigned during interview process). Reporting to the Product Manager, Self-Service Strategy, you'll translate visionary product strategies into actionable backlogs, prioritize enhancements, and ensure compliance-driven solutions that delight customers and partners. This hybrid position in Boston offers the perfect blend of collaboration and flexibility as we innovate in benefits administration, claims management, and broker technology.

Detailed Responsibilities

You Will:

• Translate Guardian's product vision for online self-service portals and mobile apps into actionable team backlogs, including detailed user stories, acceptance criteria, and tasks aligned with business goals and customer needs.
• Partner with the Product Manager to prioritize process improvements, track progress via OKRs, and deliver transparent updates to stakeholders.
• Collaborate with cross-functional Product Managers, business stakeholders, and technical leads to build high-impact digital solutions.
• Act as the vital bridge between customer-facing teams and internal IT, ensuring seamless communication and alignment on requirements.
• Document comprehensive business and technical requirements for both strategic initiatives and tactical enhancements.
• Lead and mentor a small team of developers and testers, fostering execution excellence and a culture of continuous improvement.
• Drive go-to-market readiness, release planning, and integration of customer research/feedback into development cycles.
• Ensure all digital solutions meet regulatory compliance standards, including data privacy and AI governance.
• Conduct root cause analysis (RCA) to resolve issues and optimize product roadmaps for maximum value.
• Champion product journey mapping and business process improvements to enhance user experiences across personas.

Required Skills

Guardian is seeking a proven leader with expertise in:

• Objectives and Key Results (OKR) management
• Product Requirements Documentation
• Product Backlog Management
• Root Cause Analysis (RCA)
• Solution Delivery & Go-to-Market
• Product Roadmap Development
• Customer Journey Mapping
• Agile Team Leadership
• Compliance & Data Standards
• Cross-Functional Collaboration

Education & Experience

• Bachelor’s degree or equivalent relevant work experience.
• 5-7+ years in product management, product ownership, or related fields within digital products or insurance/fintech.
• Proven track record defining and driving product roadmaps, integrating customer research, and ensuring compliance.
• Strong experience with cross-functional teams, leading small technical teams, and fast-paced environments.
• Excellent communication skills for customer-facing roles and translating business needs into technical solutions.
• Demonstrated ability to manage multiple priorities, meet deadlines, and deliver results.

Compensation Overview

Salary Range: $118,980.00 - $195,465.00 USD (yearly base pay). This good faith estimate reflects the primary Boston location. Final salary determined by education, experience, knowledge, and abilities. Eligible for annual, sales, or other incentive compensation, plus comprehensive benefits.

Benefits

Guardian's commitment to Inspire Well-Being includes:

• Flexible hybrid work arrangements and supportive resources.
• Contemporary health, dental, and vision benefits.
• Professional development, leadership training, and skill-building programs.
• Philanthropic opportunities and community-building initiatives.
• Inclusive culture with diverse colleagues and high ethical standards.
• Generous 401(k) matching, paid time off, and wellness programs.
• Career growth in a stable, innovative Fortune 500 company.

Ready to drive Guardian's self-service revolution? Apply now and help us innovate for customer success. Explore more at Guardian Life Careers.