Role Overview

Join the lululemon team as a Guest Experience Lead at our iconic Metrotown store in Burnaby, British Columbia. This dynamic leadership role puts you at the heart of creating transformational guest experiences in a high-energy retail environment. As part of the store leadership team, you'll drive sales performance, mentor team members, and embody lululemon's commitment to innovation, inclusion, and community connection. lululemon is more than athletic apparel—we're building a healthier future through premium yoga, running, and training gear backed by technical fabrics and functional design.

The Guest Experience Lead ensures every customer receives personalized technical product education that highlights the unique value of our products. You'll act as Supervisor on Duty (SOD), leading from the floor to meet daily sales targets while fostering an equitable, growth-focused team culture. If you thrive in fast-paced settings with bright lights, upbeat music, and constant guest interaction, this lululemon Burnaby career is your chance to inspire movement, growth, and connection.

Key Responsibilities at Lululemon

As Guest Experience Lead, you'll bring the lululemon guest experience framework to life through hands-on leadership. Key duties include:

• Lead exceptional guest experiences: Dynamically move through the store assessing needs and ensuring inclusive connections for every visitor.
• Deliver technical education: Articulate product benefits tailored to individual guest needs, stepping in when team support is needed.
• Drive sales performance: Analyze daily metrics, motivate teams to hit unit targets, and interpret business data for results.
• Manage store operations: Handle opening/closing procedures, maintain readiness, and ensure operational excellence.
• Develop your team: Provide in-the-moment coaching, feedback, recognition, and hands-on training for ongoing growth.
• Contribute to hiring: Participate in recruitment, selection, onboarding, and performance evaluations.
• Foster inclusion: Build supportive relationships creating a fun, productive, and respectful team environment.
• Adapt to business needs: Pivot quickly in peak periods, special events, or high-volume shifts as SOD.
• Problem-solve effectively: Use logic and agility to make timely decisions amid uncertainty.

Expect a varied schedule including mornings, evenings, weekends, and holidays—perfect for retail leaders who embrace flexibility.

Qualifications & Requirements

To succeed as a Guest Experience Lead at lululemon Metrotown, bring these essential qualifications:

• Retail experience: 1+ year in retail/customer service with proven guest resolution and handling difficult conversations.
• Leadership background: Experience mentoring, delegating, or leading peers (supervisory not required).
• Availability commitment: Flexible for all shifts including early mornings, late nights, weekends, holidays, and peak events.
• Work eligibility: Legally authorized to work in Canada with reliable transportation to Burnaby.
• Key traits: Inclusive mindset, integrity, strong communication, adaptability, collaboration, and decision-making skills.
• Assets: High school diploma or equivalent; 1 year retail sales leadership; food/beverage certification for experiential stores.

lululemon values diversity— we seek leaders who celebrate differences, empower others, and create high-caliber connections.

Salary & Benefits

Earn a competitive salary range of 52,000 - 68,000 CAD annually based on experience, plus performance bonuses. lululemon's total rewards package includes:

• 50% employee discount on premium apparel
• Comprehensive health, dental, vision coverage
• Paid vacation, wellness days, and parental leave top-up
• RRSP matching and financial wellness programs
• Professional development with leadership training
• Mental health support and employee assistance programs
• Community volunteer paid time off
• Flexible scheduling for work-life balance

Why Join Lululemon?

At lululemon, you're not just selling yoga pants—you're part of a movement creating positive change. Our Burnaby Metrotown store is a hub for innovation where your leadership impacts real community connections. Enjoy a culture of growth, inclusion, and fun amid cutting-edge products that support athletic pursuits. With emphasis on people-first development, you'll advance your retail career while living our values of integrity, collaboration, and agility. Join thousands thriving in lululemon's equitable environment—apply for Guest Experience Lead today and elevate guest experiences in Burnaby!

How to Apply

Ready to lead at lululemon Metrotown? Submit your application now highlighting your retail leadership and guest experience passion. Include resume, availability, and why lululemon. We're hiring fast—don't miss this Burnaby retail leadership opportunity. Shortlisted candidates advance to interviews focused on behavioral examples and store walkthroughs. Equal opportunity employer committed to inclusive hiring.