Role Overview

Join Lululemon as a Guest Experience Lead at our Citadel Outlets location in Commerce, California, and elevate retail careers to new heights. Lululemon is more than a performance apparel brand—it's a movement empowering people through innovative yoga, running, training gear, and transformative experiences. As a key member of the store leadership team, you'll drive exceptional guest experiences, mentor teams, and smash sales targets in a high-energy environment. This role is perfect for retail leaders passionate about customer service excellence, team development, and fostering inclusive communities. Lead from the floor, inspire your team, and create connections that last. With Lululemon's commitment to equity, growth, and wellness, your career here will help build a healthier future.

Key Responsibilities at Lululemon

As Guest Experience Lead, you'll be the heartbeat of the store, ensuring every guest leaves inspired. Here's what your dynamic role entails:

• Lead exceptional guest experiences: Bring Lululemon's framework to life from the sales floor, creating inclusive connections for all.
• Deliver technical product education: Articulate fabric innovations and designs tailored to each guest's athletic pursuits.
• Act as Supervisor on Duty (SOD): Dynamically assess and fulfill business, team, and guest needs in real-time.
• Drive sales performance: Analyze daily metrics, motivate teams to hit unit targets, and celebrate wins.
• Manage store operations: Handle opening/closing procedures and maintain operational excellence throughout shifts.
• Support team development: Provide coaching, feedback, recognition, and hands-on training for growth.
• Contribute to hiring: Offer recommendations on recruitment, selection, onboarding, and performance evaluations.
• Foster inclusivity: Build fun, productive teams through collaboration, diverse perspectives, and ethical leadership.
• Adapt to peak demands: Navigate busy periods, events, and schedule changes with agility.

Thrive in a fast-paced retail setting with bright lights, upbeat music, and constant movement—perfect for energetic leaders.

Qualifications & Requirements

To succeed as a Lululemon Guest Experience Lead in Commerce, CA, bring these essentials:

• Retail experience: 1+ year in retail/customer service, excelling in guest resolution and tough conversations.
• Leadership background: Proven mentoring, delegating, or leading peers (formal management not required).
• Schedule flexibility: Available for mornings, evenings, weekends, holidays, and peak shifts.
• Work eligibility: Legally authorized to work in the US with reliable transport to Citadel Outlets.
• Key traits: Inclusive mindset, integrity, adaptability, strong communication, decision-making, and teamwork.
• Preferred assets: High school diploma, 1 year sales leadership, food/beverage certs for experiential stores.

No advanced degree needed—just passion for people, performance apparel, and positive change.

Salary & Benefits

Earn a competitive salary estimated at $45,000 - $55,000 USD annually (based on experience and performance), plus bonuses for hitting targets. Lululemon's perks package is elite:

• 50% employee discounts on premium athleisure.
• Full health, dental, vision coverage.
• 401(k) with generous matching.
• Paid vacation, holidays, and wellness days.
• Professional development and leadership training.
• Access to yoga, fitness classes, and mental health resources.
• Flexible schedules balancing work and life.
• Community events and volunteer opportunities.

Why Join Lululemon?

Lululemon isn't just a job—it's a lifestyle. We're pioneers in technical fabrics for yoga, running, and training, but our success stems from people-first culture. In Commerce, CA, at Citadel Outlets, you'll join a thriving community focused on growth, inclusivity, and impact. Develop leadership skills, build lifelong connections, and contribute to a healthier world. Our emphasis on equity means every voice matters. With global reach and local heart, Lululemon offers unmatched career mobility—from floor lead to store management and beyond. Embrace challenges, celebrate differences, and move with purpose.

How to Apply

Ready to lead guest experiences at Lululemon? Apply now for the Guest Experience Lead role in Commerce, California! Submit your resume highlighting retail leadership and customer passion. We'll review applications quickly—peak hiring underway. Interviews include behavioral scenarios and team fit chats. Join thousands thriving at Lululemon. Don't wait—apply today and transform retail careers!