Role Overview

Join Lululemon as a Guest Experience Lead at our iconic Richmond Centre store in Richmond, British Columbia. This pivotal retail leadership role puts you at the heart of delivering transformative guest experiences in a high-energy environment. As part of the store leadership team, you'll drive sales performance, mentor emerging talent, and embody Lululemon's commitment to innovation, inclusivity, and community connection. If you thrive in dynamic retail settings with a passion for technical fabrics, yoga apparel, and athletic performance gear, this Guest Experience Lead career at Lululemon is your opportunity to lead from the floor and create lasting impact.

Lululemon isn't just about premium yoga pants, running gear, or training apparel—it's about fostering growth, wellness, and positive change. In this role, you'll oversee guest interactions, ensure every customer receives personalized product education, and act as Supervisor on Duty (SOD) to hit daily sales targets. Perfect for retail professionals with customer service experience seeking leadership advancement in Vancouver-area stores.

Key Responsibilities at Lululemon

As a Guest Experience Lead in Richmond BC, your days will be action-packed with floor leadership and team empowerment. Here's what you'll tackle daily:

• Deliver exceptional guest experiences: Bring Lululemon's framework to life by leading inclusively from the sales floor.
• Provide technical education: Articulate product value for yoga, running, and training needs to every guest.
• Lead as SOD: Dynamically assess business, team, and guest needs in real-time.
• Drive sales metrics: Analyze daily data to motivate teams toward unit and revenue goals.
• Manage operations: Execute opening/closing procedures and maintain store readiness.
• Develop talent: Offer coaching, feedback, and hands-on training for team growth.
• Contribute to hiring: Provide recommendations for recruitment, selection, and onboarding.
• Foster inclusivity: Build fun, productive teams through collaboration and recognition.
• Ensure excellence: Monitor visual merchandising, inventory, and guest flow standards.

Expect a fast-paced environment with bright lights, upbeat music, and constant movement—ideal for adaptable leaders who excel in retail sales leadership.

Qualifications & Requirements

To succeed as a Lululemon Guest Experience Lead in Richmond, bring these essentials:

• Retail experience: 1+ year in customer-facing roles, including resolving issues and tough conversations.
• Leadership background: Proven mentoring, delegating, or peer assistance experience.
• Availability flexibility: Open to varied shifts including weekends, holidays, early mornings, and late nights during peaks.
• Work eligibility: Legally authorized to work in Canada with reliable transport to Richmond Centre.
• Key traits: Inclusive mindset, integrity, strong communication, adaptability, and decision-making skills.

Assets include: High school diploma, 1 year sales leadership, or food/beverage certifications for experiential stores. No formal supervisor experience required—focus is on floor leadership and guest passion.

Salary & Benefits

Earn a competitive salary for Guest Experience Lead jobs in Richmond BC, typically ranging from $52,000-$68,000 CAD annually based on experience and performance. Lululemon sweetens the deal with unbeatable perks:

• 50% employee discounts on all products
• Comprehensive health and wellness coverage
• Paid time off, parental leave, and flexible scheduling
• Professional development through leadership programs
• RRSP matching and financial wellness tools
• Community events, yoga perks, and mental health support
• Inclusive culture with diversity training
• Performance bonuses tied to store success

Why Join Lululemon?

Lululemon is more than a apparel brand—it's a movement for healthier futures. As a Guest Experience Lead at Richmond Centre, you'll work in a thriving Vancouver suburb store, connecting with active communities passionate about yoga, running, and wellness. Our emphasis on people creates growth paths from floor lead to store management and beyond. Enjoy a culture of equity, innovation, and fun, where your leadership directly impacts sales and guest loyalty. Join thousands creating positive change through technical fabrics and transformative experiences. Stand out in Lululemon careers British Columbia—apply today!

How to Apply

Ready to elevate guest experiences at Lululemon Richmond? Submit your application now for immediate consideration. Include your resume highlighting retail leadership and customer service wins. We're hiring fast for this Guest Experience Lead position—don't miss your chance to lead in a top-tier athletic apparel environment. Questions? Reach our Richmond team via the portal. Transform your retail career with Lululemon today!