Engagement Management Lead at Handshake AI: Shape the Future of Careers

Role Overview

At Handshake AI, we're revolutionizing the career landscape by connecting knowledge workers with opportunities in the AI economy. As an Engagement Management Lead, you'll be at the forefront of this revolution, managing our most critical relationships with Frontier AI labs. You'll be the go-to person for these customers, navigating high-stakes situations and making crucial decisions. This role demands a blend of strategic thinking, program management, and exceptional relationship-building skills.

What You'll Do

* **Own a High-Impact Book of Business:** Lead strategic implementations for flagship accounts, ensuring on-time and successful go-lives. * **Manage the Full Engagement Lifecycle:** From onboarding to renewals, you'll be the single-threaded owner of value for a portfolio of strategic customers. * **Translate Ambiguous Goals into Clear Programs:** Push back where needed and influence product, operations, and roadmap decisions. * **Define and Report on Success Metrics:** Use data to make informed decisions about where to focus efforts. * **Partner with Sales:** Identify and close upsell and cross-sell opportunities.

A Day in the Life of an Engagement Management Lead

Your day will be dynamic and varied, requiring you to juggle multiple priorities and stakeholders. Here’s a glimpse of what a typical day might look like: * **Morning:** Start with a review of your accounts' performance metrics. Identify any areas of concern and proactively reach out to customers to address them. * **Mid-day:** Participate in a cross-functional meeting with Sales, Operations, and Product to discuss a new expansion opportunity. Present your insights on customer needs and propose a solution that aligns with their goals. * **Afternoon:** Lead a Quarterly Business Review (QBR) with a strategic customer. Showcase the value they've received from Handshake AI and discuss future opportunities for collaboration. * **Late Afternoon:** Work with the Engineering team to troubleshoot a technical issue impacting a customer's implementation. Communicate updates to the customer and ensure a timely resolution. * **End of Day:** Plan for the next day, prioritizing tasks and preparing for upcoming meetings.

Why San Francisco?

San Francisco is the epicenter of innovation and technology, making it the ideal location for Handshake AI. Being based in San Francisco offers several advantages: * **Proximity to Key Customers:** Many of our Frontier AI lab customers are located in the Bay Area, allowing for frequent in-person meetings and collaboration. * **Access to Top Talent:** San Francisco boasts a highly skilled workforce with expertise in AI, engineering, and business development. * **Networking Opportunities:** The city hosts numerous industry events and conferences, providing opportunities to connect with peers and stay up-to-date on the latest trends. * **Vibrant Culture:** San Francisco is a diverse and dynamic city with a thriving arts and culture scene.

Career Path

This role offers significant opportunities for growth and advancement within Handshake AI. You could potentially move into roles such as: * **Senior Engagement Management Lead:** Manage a larger portfolio of strategic accounts and mentor junior team members. * **Director of Engagement Management:** Lead a team of Engagement Management Leads and develop strategies to improve customer satisfaction and retention. * **VP of Customer Success:** Oversee all aspects of customer success, including engagement management, onboarding, and support.

Salary & Benefits

At Handshake AI, we believe in rewarding our employees for their hard work and dedication. We offer a competitive salary and benefits package, including: * **Salary:** [Specific salary range will be provided during the interview process] * **Equity:** You'll have the opportunity to participate in our equity program, allowing you to share in the company's success. * **Health Insurance:** We offer comprehensive health, dental, and vision insurance plans. * **Paid Time Off:** You'll receive generous paid time off and holidays to recharge and spend time with loved ones. * **Professional Development:** We're committed to investing in your growth and development through training programs and mentorship opportunities.

Our Mission

Our mission at Handshake AI is to empower every knowledge worker to thrive in the AI economy. We believe that AI has the potential to transform industries and create new opportunities, and we're committed to helping individuals and organizations harness its power. ## How to Apply If you're passionate about shaping the future of careers and have the skills and experience we're looking for, we encourage you to apply! To apply for the Engagement Management Lead position, please submit your resume and cover letter through our online application portal. Be sure to highlight your experience in engagement management, customer relationship management, and strategic implementation. We look forward to hearing from you! ## Frequently Asked Questions (FAQ) **1. What is Handshake AI?** Handshake AI is the career network for the AI economy, connecting knowledge workers with opportunities in AI training, internships, and full-time careers. **2. What are the key responsibilities of the Engagement Management Lead?** The Engagement Management Lead owns strategic customer relationships, leads implementations, manages the engagement lifecycle, and drives revenue growth. **3. What skills are required for this role?** Key skills include engagement management, customer relationship management, strategic implementation, program management, and executive communication. **4. What is the career path for this role?** Potential career paths include Senior Engagement Management Lead, Director of Engagement Management, and VP of Customer Success. **5. What are the benefits of working at Handshake AI?** Benefits include competitive salary, equity, health insurance, paid time off, and professional development opportunities. **6. Where is the position located?** The position is located in San Francisco, CA. **7. What is the company culture like?** Handshake AI has a collaborative, supportive, and fast-paced work environment. **8. How does this role contribute to the company's mission?** This role directly contributes to the company's mission by helping customers succeed with Handshake AI's platform, enabling knowledge workers to thrive in the AI economy. **9. What is the interview process like?** The interview process typically includes a phone screening, a virtual interview with the hiring manager, and an in-person interview with the team. **10. What are the key performance indicators (KPIs) for this role?** Key KPIs include customer satisfaction, revenue growth, and implementation success rate.