Fellow Experience Specialist, India (Contract)

Role Overview

Handshake is seeking a detail-oriented and resourceful Fellow Experience Specialist to provide critical support to our Handshake MOVE Fellows in India. As a contract role, this position focuses on ensuring a smooth and efficient experience for our Fellows by managing payments, contracts, and addressing general inquiries. This role is ideal for individuals who thrive in a fast-paced environment, enjoy problem-solving, and possess excellent communication and technical skills.

This role is a pivotal part of the Handshake AI Ops team. You’ll be working with AI researchers, PhDs, and subject matter experts while providing general support to Handshake MOVE Fellows. Your expertise ensures that our Fellows have a smooth, efficient experience by managing payments, contracts, and answering general inquiries. This position is ideal for candidates who thrive in fast-paced environments, enjoy solving problems, and have superior communication and technical skills.

Day in the Life

As a Fellow Experience Specialist, your day will be dynamic and varied. Approximately 80% of your time will be dedicated to resolving questions, disputes, and handling contract-related tasks. You will manage a high volume of tickets, addressing a wide range of inquiries. 10% of your time will be spent on priority initiatives aimed at improving business processes. The remaining 10% will be divided between team meetings and administrative tasks such as responding to emails, checking daily announcements, and participating in training sessions.

In this role, you’ll have opportunities to showcase your troubleshooting abilities through complex workflows. You’ll use tools like BigQuery, SQL, Google Sheets, and Looker to build custom reports. You will also be communicating directly with fellows, building relationships and providing tailored responses. You will also leverage app environments, trouble-shooting tools, internal and external documentation, and team communication channels to find quality answers for a wide range of users.

Why Location: India

This contract position is based in India to provide dedicated support to our Handshake MOVE Fellows within the region. By having a local presence, we can offer timely and effective assistance, addressing the specific needs and challenges faced by our Fellows in India. Being located in India also helps with navigating local regulations and cultural nuances related to payments and contracts.

Career Path

Exceptional team members in this role may have the opportunity to grow their careers into new positions within the Handshake AI Ops team. As Handshake continues to expand its AI research and development efforts, there will be opportunities for advancement and specialization in various areas, such as project management, data analysis, or technical support.

Salary & Benefits

The compensation for this contract position will be competitive and commensurate with experience. While specific details will be discussed during the interview process, Handshake is committed to providing fair and equitable compensation to all team members. In addition to competitive pay, this role offers the opportunity to work on cutting-edge AI technology and collaborate with a team of talented professionals.

Besides competitive compensation, employees can expect professional development opportunities and a work environment that encourages teamwork. This role offers a chance to work with cutting-edge AI technology and collaborate with a team of talented professionals.

Handshake's Mission

Handshake's mission is to build the infrastructure for the next era of human-AI collaboration. By joining our team, you will have the opportunity to make a meaningful impact on this mission and help shape the future of the AI economy. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

Handshake is the career network for the AI economy. 20 million knowledge workers, 1,600 educational institutions, 1 million employers (including 100% of the Fortune 50), and every foundational AI lab trust Handshake to power career discovery, hiring, and upskilling, from freelance AI training gigs to first internships to full-time careers and beyond. This unique value is leading to unparalleled growth.

How to Apply

If you are interested in applying for this position, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and skills, and explain why you are interested in joining the Handshake team.

FAQ

1. What is Handshake? Handshake is the career network for the AI economy, trusted by millions of knowledge workers, educational institutions, and employers.
2. What does a Fellow Experience Specialist do? A Fellow Experience Specialist provides support to Handshake MOVE Fellows, managing payments, contracts, and addressing inquiries.
3. What skills are needed for this role? Strong problem-solving, communication, technical, and contract management skills are essential.
4. Is this a remote position? Yes, this is a remote contract position based in India.
5. What tools will I use in this role? You will use BigQuery, SQL, Google Sheets, Looker, and other internal tools.
6. What is the career path for this role? Exceptional team members may have opportunities to grow into new positions within the Handshake AI Ops team.
7. How many tickets will I handle per day? You will typically handle 75-100 tickets per day, but the volume may vary.
8. What is Handshake's mission? Handshake's mission is to build the infrastructure for the next era of human-AI collaboration.
9. What kind of support will I be providing? Primarily payment, contracts, and general support to Handshake MOVE Fellows.
10. How can I apply for this position? Submit your resume and cover letter through our online application portal.