Handshake AI Fellow Experience Specialist, Contract - Remote (USA)

Role Overview

The Handshake AI Fellow Experience Specialist role is a contract position focused on providing comprehensive support to Handshake's MOVE Fellows. These Fellows are experts contributing to cutting-edge AI research and development. The primary responsibility of this role is to ensure a smooth and seamless experience for the Fellows by addressing payment inquiries, managing contracts, and offering general support. This is a 6-month contract position with the potential for extension or conversion to a permanent role. This role is more than just a typical support job; it's an opportunity to shape the experience of experts pushing the boundaries of AI. You will interact with both Handshake leadership and the expert network, making it a high-impact position within the company's AI initiatives.

A Day in the Life

As a Handshake AI Fellow Experience Specialist, your day-to-day activities will include: * **80% Ticket Resolution:** Handling 75-100 tickets per day, addressing questions, disputes, contract issues, bug reports, and general inquiries from the MOVE Fellows. * **10% Business Process Improvement:** Contributing to priority initiatives and identifying ways to improve existing business processes. * **5% Team Meetings:** Participating in 1-3 team meetings per week to stay aligned with team goals and initiatives. * **5% Administrative Tasks:** Completing administrative tasks such as responding to emails, checking daily announcements, and participating in training sessions. You will primarily work through email, internal ticketing systems, and other channels to provide support, ensuring that all Fellow inquiries are handled promptly and effectively.

Why Remote Location

Handshake offers this position as a remote role to tap into a wider talent pool and provide flexibility for employees. Remote work allows the company to: * **Access Global Talent:** Recruit skilled professionals regardless of their geographical location. * **Improve Work-Life Balance:** Provide employees with the flexibility to manage their work and personal lives effectively. * **Reduce Overhead Costs:** Lower operational expenses associated with maintaining a physical office space. * **Increase Employee Satisfaction:** Offer a work environment that promotes autonomy and reduces commuting stress. The remote nature of this role aligns with Handshake's commitment to fostering an inclusive and flexible work environment.

Career Path

While this is a contract position, Handshake is committed to employee growth. Exceptional team members may have the opportunity to grow their careers into new roles within the Handshake AI Ops team. Potential career paths include: * **Senior AI Fellow Experience Specialist:** Taking on more complex support tasks and mentoring junior team members. * **AI Ops Coordinator:** Coordinating operational activities and managing projects within the AI team. * **AI Project Manager:** Leading and managing AI-related projects, ensuring they are completed on time and within budget. * **Specialist in AI Support:** Focused on more complex or specialized area such as AI model quality or training.

Salary & Benefits

As a contract role, specific compensation details are determined based on experience, skills, and market rates. Handshake offers competitive rates for contract positions. While benefits typically associated with full-time employment may not be available, the contract provides flexibility and the potential for future opportunities within the company.

Mission

Handshake's mission is to build the career network for the AI economy. The company aims to: * **Connect Talent with Opportunity:** Provide a platform for knowledge workers to discover career opportunities, from freelance gigs to full-time positions. * **Empower Educational Institutions:** Partner with educational institutions to prepare students for the future of work. * **Support Employers:** Help employers find and hire top talent in the AI field. * **Drive Innovation:** Contribute to the advancement of AI technology through research and development. By joining Handshake, you will be part of a team that is shaping the future of work and driving innovation in the AI industry.

How to Apply

To apply for the Handshake AI Fellow Experience Specialist, Contract position, visit the Handshake careers page and submit your application. Be sure to include a resume and cover letter highlighting your relevant experience and skills. The application process may also include interviews with the hiring manager and other members of the Handshake AI team.

FAQ

1. **What are the primary responsibilities of the Handshake AI Fellow Experience Specialist?** The primary responsibilities include providing email, Zoom, and phone support to Handshake MOVE Fellows, resolving payment questions and disputes, managing contracts, reporting bugs, and handling general inquiries. 2. **What skills and experience are required for this role?** The ideal candidate will have experience in a support role, excellent communication skills, strong problem-solving abilities, and a detail-oriented approach. Familiarity with ticketing systems, payment processing, and contract management is also desirable. 3. **Is this a remote position?** Yes, this is a remote position based in the USA. 4. **Is there potential for contract extension or conversion to a permanent role?** Yes, there is the possibility of contract extension or conversion to a permanent role upon evaluation of fit and company needs. 5. **What is the work schedule for this role?** The work schedule is 40 hours per week during business hours, Monday through Friday, with occasional overtime as needed. 6. **How many tickets will I be expected to handle per day?** You will typically handle 75-100 tickets per day. 7. **What is the team structure for this role?** You will report to the Senior Manager of Handshake AI Support and work closely with Handshake AI Ops, Finance, Product, Engineering, Projects, and Fellow Experience teams. 8. **What is Handshake's mission?** Handshake's mission is to build the career network for the AI economy by connecting talent with opportunity, empowering educational institutions, supporting employers, and driving innovation. 9. **What are the potential career paths within Handshake AI Ops?** Potential career paths include Senior AI Fellow Experience Specialist, AI Ops Coordinator, AI Project Manager. 10. **How do I apply for this position?** Visit the Handshake careers page and submit your application, including a resume and cover letter.