Head of Engagement Management, Handshake AI

Role Overview

The Head of Engagement Management for Handshake AI is a pivotal leadership position responsible for driving the success of our largest and most strategic AI customers. This role involves leading a multi-layered team of Engagement Managers and individual contributors, focusing on revenue generation, customer adoption, and ensuring high retention rates across a high-impact portfolio. The Head of Engagement Management operates as the general manager for our AI customer business, setting strategic direction for customer acquisition, expansion, and retention. They work closely with senior leaders at Handshake and C-level executives at customer organizations. This position demands a high level of visibility, the ability to thrive under pressure, and adaptability in a fast-paced environment.

A Day in the Life

A typical day for the Head of Engagement Management involves a mix of strategic planning, team leadership, and direct engagement with key customers. This may include: * **Strategic Planning:** Developing and refining engagement strategies to align with Handshake AI's overall business objectives. * **Team Leadership:** Managing and mentoring Engagement Managers, providing guidance on account strategies, and ensuring team performance. * **Customer Meetings:** Meeting with C-level executives and other key stakeholders at customer organizations to discuss progress, address concerns, and identify opportunities for expansion. * **Data Analysis:** Analyzing customer data to identify trends, track performance metrics, and make data-driven decisions. * **Cross-Functional Collaboration:** Working with sales, product, and engineering teams to ensure seamless handoffs and alignment on customer needs. * **Escalation Management:** Addressing and resolving critical customer issues, acting as the executive sponsor for complex accounts. * **Reporting:** Preparing and presenting reports on customer health, performance metrics, and strategic initiatives to senior management.

Why San Francisco?

San Francisco is the epicenter of the technology industry, offering unparalleled opportunities for networking, innovation, and professional growth. Handshake AI's presence in San Francisco allows us to tap into a deep pool of talent, collaborate with leading AI labs and companies, and stay at the forefront of industry trends. The city's vibrant culture, diverse community, and proximity to top universities make it an attractive location for employees and customers alike. San Francisco also provides access to a wide range of resources and support services for startups and established businesses, fostering a thriving ecosystem for innovation.

Career Path

The Head of Engagement Management role provides a clear path for career advancement within Handshake AI. Potential career trajectories include: * **VP of Customer Success:** Overseeing all customer-facing functions, including engagement management, support, and training. * **General Manager, AI Business Unit:** Taking on broader responsibilities for the overall strategy and execution of Handshake AI's AI business. * **Executive Leadership:** Moving into senior leadership positions within Handshake, contributing to the company's overall strategic direction. This role also offers opportunities to develop expertise in emerging technologies, build a strong network of industry contacts, and gain experience in scaling a rapidly growing business.

Salary & Benefits

The compensation package for the Head of Engagement Management includes a competitive salary, equity, and a comprehensive benefits package. The salary range for this position is typically between $180,000 and $350,000 per year, depending on experience and qualifications. The benefits package includes: * Comprehensive health, dental, and vision insurance * Unlimited paid time off * Paid parental leave * Generous professional development budget * Flexible work arrangements * Employee assistance program * Commuter benefits * Company-sponsored social events We are committed to providing a supportive and rewarding work environment for our employees.

Mission

Handshake's mission is to democratize opportunity and connect talent with the right career pathways. The Head of Engagement Management plays a critical role in achieving this mission by ensuring that our AI customers are successful in using our platform to find, hire, and develop top talent. By driving adoption, retention, and revenue growth, the Head of Engagement Management contributes directly to Handshake's overall success and its ability to impact the lives of millions of individuals and organizations.

How to Apply

Interested candidates are encouraged to apply online through the Handshake careers website. Please submit a resume and cover letter outlining your qualifications, experience, and interest in the Head of Engagement Management role. We review applications on a rolling basis and will contact qualified candidates to schedule an interview.

FAQ

1. What is Handshake AI?

   Handshake AI is the career network for the AI economy, connecting knowledge workers, educational institutions, and employers for career discovery, hiring, and upskilling.

2. What are the key responsibilities of the Head of Engagement Management?

   The Head of Engagement Management is responsible for leading and scaling the Engagement Management team, setting the engagement strategy, driving execution of customer programs, owning customer health metrics, partnering with leadership, acting as an escalation point, and working with product and engineering teams.

3. What skills and experience are required for this role?

   The ideal candidate will have experience leading engagement or customer success teams, a track record of driving revenue growth, a deep understanding of engagement strategies, experience working with enterprise customers, strong analytical skills, excellent communication skills, and the ability to work in a fast-paced environment.

4. What is the career path for this role?

   Potential career paths include VP of Customer Success, General Manager of the AI Business Unit, and executive leadership positions within Handshake.

5. What is the salary range for this position?

   The salary range for the Head of Engagement Management is typically between $180,000 and $350,000 per year, depending on experience and qualifications.

6. What benefits does Handshake offer?

   Handshake offers a comprehensive benefits package, including health insurance, unlimited paid time off, paid parental leave, a professional development budget, and flexible work arrangements.

7. What is Handshake's mission?

   Handshake's mission is to democratize opportunity and connect talent with the right career pathways.

8. How do I apply for this role?

   Interested candidates can apply online through the Handshake careers website by submitting a resume and cover letter.

9. What is the work environment like at Handshake?

   Handshake offers a collaborative and supportive work environment with opportunities to work on cutting-edge AI technology and make a significant impact on the future of careers.

10. What is the company culture like?

    The company culture is one of innovation, impact, and inclusivity. They believe in empowering individuals from all backgrounds and working together to achieve its mission.