Handshake Product Specialist - Remote (USA)

Role Overview

Are you passionate about helping students and educational institutions succeed in the rapidly evolving AI economy? Do you thrive in a customer-facing role where you can leverage your product expertise to drive adoption and make a measurable impact? If so, Handshake is looking for a talented and driven Product Specialist to join our team.

As a Product Specialist, you will be at the forefront of educating our education partner network on how to best utilize Handshake's platform to improve student outcomes and retention. You will design and deliver engaging training programs, lead high-visibility events, and consult with partners to optimize their workflows and align product usage with their institutional goals. This role requires a blend of product knowledge, training expertise, and strong customer communication skills.

A Day in the Life of a Product Specialist

Here’s a glimpse into what your typical day might look like:

• Morning: You start your day by reviewing upcoming Handshake Academy Meetup content, ensuring the materials are up-to-date and relevant to the audience. You collaborate with the marketing team to promote the event and maximize attendance.
• Mid-day: You lead a customized training session for a university career services team, focusing on advanced features that can help them connect students with internship opportunities. You answer their questions, provide best practices, and gather feedback to improve future training sessions.
• Afternoon: You analyze product usage data to identify areas where partners are underutilizing key features. You create a targeted outreach plan to provide additional training and support to these partners.
• Late Afternoon: You participate in a cross-functional meeting with the Product, Sales, and Customer Success teams to share customer insights and contribute to product improvement discussions.

Why Location: Remote (USA)

Handshake embraces remote work, allowing you to contribute your expertise from anywhere in the United States. This provides flexibility and work-life balance while ensuring you are connected to a diverse and supportive team. Being remote also allows you to engage with educational institutions across the country, gaining a broad understanding of the unique challenges and opportunities within different regions.

Career Path

The Product Specialist role at Handshake offers a fantastic opportunity for career growth. You can potentially advance to roles such as:

• Senior Product Specialist: Leading more complex training programs and mentoring junior team members.
• Product Manager: Taking on responsibility for defining and prioritizing product features based on customer feedback and market analysis.
• Customer Success Manager: Building and maintaining relationships with a portfolio of strategic accounts, ensuring their long-term success with Handshake.
• Training Manager: Leading the development and execution of the overall training strategy for Handshake's education partners.

Salary & Benefits

Handshake offers a competitive salary and benefits package, including:

• Competitive base salary commensurate with experience
• Equity in a fast-growing company
• Comprehensive health, dental, and vision insurance
• Generous paid time off and holidays
• 401(k) with company match
• Professional development opportunities
• Remote work stipend

Handshake's Mission

Handshake's mission is to democratize opportunity and connect students with the best career paths for them. We believe that every student, regardless of their background or location, should have access to the resources and support they need to succeed. As a Product Specialist, you will play a critical role in helping us achieve this mission by empowering education partners to leverage Handshake effectively.

How to Apply

If you are excited about the opportunity to join a fast-growing company and make a meaningful impact on the lives of students, we encourage you to apply! Please submit your resume and cover letter through our online application portal. Be sure to highlight your experience in customer training, product adoption, and the education sector.

Frequently Asked Questions (FAQ)

1. What is Handshake?

   Handshake is the leading career network for students and young professionals, connecting them with employers and educational institutions.

2. What does a Product Specialist do at Handshake?

   A Product Specialist drives product adoption and customer education across Handshake's education partner network.

3. What skills are needed for this role?

   Key skills include product training, customer education, SaaS experience, customer success, event planning, and strong communication skills.

4. What are the travel requirements for this role?

   The role requires extensive travel (50-75%) for trainings, conferences, and events.

5. What is the career path for a Product Specialist?

   Potential career paths include Senior Product Specialist, Product Manager, Customer Success Manager, and Training Manager.

6. What benefits does Handshake offer?

   Handshake offers competitive compensation, equity, health insurance, paid time off, and professional development opportunities.

7. What is Handshake's mission?

   Handshake's mission is to democratize opportunity and connect students with the best career paths for them.

8. How does this role contribute to Handshake's mission?

   The Product Specialist empowers education partners to leverage Handshake effectively, helping students access more opportunities.

9. What is the company culture like at Handshake?

   Handshake fosters a collaborative, innovative, and supportive work environment.

10. Where is Handshake located?

    This position is remote within the United States.