Technical Program Manager, Central Operations at Handshake

Role Overview

As a Technical Program Manager (TPM) within Central Operations at Handshake, you will be a crucial individual contributor driving the execution of critical operational programs. Your focus will be on key central operations functions, encompassing Trust & Safety, Pay Operations, and Contractor Management. This role demands a hands-on approach, requiring you to design, improve, and scale operational processes effectively. Your expertise in program management, technical understanding, and the ability to make data-driven decisions will be essential.

You will collaborate closely with various teams, including Legal, Finance, Product, Engineering, Analytics, and Delivery. Your role is to translate complex business and operational needs into clear, actionable requirements and detailed execution plans. The ideal candidate thrives in environments that require deep engagement with operational workflows and possesses the energy to transform complex, cross-functional challenges into scalable solutions.

A Day in the Life

Here's what a typical day might look like for a Technical Program Manager at Handshake:

• Morning: Start with reviewing program performance metrics and operational data to identify potential bottlenecks or areas for improvement.
• Mid-day: Collaborate with cross-functional teams to gather requirements for upcoming projects. Work with engineers to refine technical specifications.
• Afternoon: Conduct meetings with stakeholders to communicate program status, address risks, and make necessary tradeoffs. Work on documenting processes and workflows to ensure clarity and consistency.
• Evening: Analyze data to evaluate the effectiveness of recent program changes and prepare reports summarizing key findings.

Why San Francisco, CA?

San Francisco offers a dynamic environment for professionals in the tech industry. As the home of Handshake's headquarters, working in San Francisco provides:

• Proximity: Direct access to Handshake's leadership and core teams.
• Networking: Opportunities to connect with industry leaders and experts.
• Innovation: Being in the heart of the tech industry encourages continuous learning and innovation.
• Culture: Experience the vibrant culture and diverse community of San Francisco.

Career Path

The Technical Program Manager role at Handshake offers a strong foundation for career advancement. Potential career paths include:

• Senior Technical Program Manager: Lead larger, more complex programs and mentor other TPMs.
• Program Management Lead: Oversee a team of TPMs, setting strategic direction and ensuring program success.
• Operations Manager: Transition into a broader operations role, focusing on strategic initiatives and process optimization.
• Product Manager: Leverage your program management experience to guide product development and strategy.

Salary & Benefits

Handshake offers a competitive salary and comprehensive benefits package. While the specific salary for this role will depend on experience and qualifications, Handshake is committed to providing fair and equitable compensation.

The benefits package includes:

• Financial Wellness: Competitive salary, 401(k) match, and financial coaching.
• Family Support: Paid parental leave, fertility benefits, and parental coaching.
• Wellbeing: Comprehensive medical, dental, and vision insurance, mental health support, and a wellness stipend.
• Growth: Learning stipend for professional development and ongoing training opportunities.
• Remote & Office: Internet stipend for remote employees and commuting assistance, free lunch, and gym access in the SF office.
• Time Off: Flexible PTO, 15 holidays, and 2 flex days.
• Connection: Team outings and referral bonuses to foster a strong sense of community.

Mission

Handshake is the career network for the AI economy. Our mission is to empower knowledge workers, connect educational institutions with employers, and drive career discovery, hiring, and upskilling. We strive to shape how every career evolves in the AI economy, creating a tangible impact for our users and partners.

How to Apply

To apply for the Technical Program Manager position, please submit your resume and cover letter through the Handshake careers page. Be sure to highlight your relevant experience, skills, and qualifications. We encourage you to share your passion for operational excellence and your commitment to driving positive change.

FAQ

1. What is Handshake's culture like?

   Handshake fosters a collaborative, innovative, and inclusive culture. We value teamwork, continuous learning, and a commitment to making a difference.

2. What opportunities for professional development are available?

   Handshake offers a learning stipend, ongoing training programs, and opportunities to attend industry conferences and workshops.

3. What is the work-life balance like at Handshake?

   Handshake is committed to supporting a healthy work-life balance for our employees. We offer flexible PTO, remote work options, and other benefits to help you manage your time effectively.

4. What are the key responsibilities of the Technical Program Manager role?

   The TPM will drive the execution of operational programs, design and improve operational processes, and utilize data-driven decision making to optimize program outcomes.

5. What skills and qualifications are required for this role?

   We are looking for candidates with experience in technical program management, strong SQL and data analysis skills, and a proven ability to manage multiple programs simultaneously.

6. What is the interview process like?

   The interview process typically includes a phone screening, a technical interview, and interviews with members of the team. We may also ask you to complete a case study or project.

7. What is Handshake's approach to diversity and inclusion?

   Handshake is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe that diversity drives innovation and strengthens our ability to serve our users.

8. What opportunities are there to make an impact at Handshake?

   As a TPM, you will have the opportunity to make a significant impact on Handshake's operations and contribute to the company's mission of empowering knowledge workers.

9. What is Handshake's vision for the future?

   Handshake aims to be the leading career network for the AI economy, connecting talent with opportunities and driving innovation in the world of work.

10. How does Handshake support remote employees?

    Handshake provides remote employees with an internet stipend, access to virtual team events, and opportunities to connect with colleagues in person when possible.