Senior Product Manager, Operator Experience - Handshake AI

Role Overview

Handshake is revolutionizing the AI economy as the premier career network connecting knowledge workers, educational institutions, employers, and AI labs. We empower career discovery, hiring, and upskilling, from freelance gigs to full-time positions. As a Senior Product Manager, Operator Experience within Handshake AI (HAI), you will play a pivotal role in ensuring our Operations team can independently manage complex data annotation projects. This role is based in San Francisco, CA.

Our Operators are the linchpin of HAI, managing thousands of fellows, initiating new projects, maintaining quality, and ensuring customer satisfaction. Currently, many of these tasks require custom tooling or engineering support. You will lead the charge in building self-serve systems that allow operators to oversee everything, respond swiftly, and scale projects effortlessly from zero to 100,000 tasks per day.

A Day in the Life

As a Senior Product Manager, your day will be dynamic and multifaceted. It includes:

• Product Strategy: Developing a robust product vision for operator independence, aligned with HAI's broader goals.
• Product Development: Leading a cross-functional team to design and ship tools that empower operators.
• User Research: Immersing yourself in operator workflows to identify pain points and needs.
• Data Analysis: Creating and tracking success metrics, driving accountability, and making data-informed decisions.
• Collaboration: Partnering with operations leaders to roll out new tools and gather user feedback.
• Cross-Functional Partnership: Working with Model Enablement and Fellow Experience squads to ensure platform maturity.

Why San Francisco, CA?

San Francisco is a global hub for technology and innovation, making it an ideal location for Handshake AI. The city's vibrant ecosystem fosters collaboration, attracts top talent, and provides unparalleled access to industry events and resources. Being located in San Francisco allows you to:

• Network with Industry Leaders: Connect with professionals from leading AI companies and educational institutions.
• Stay Ahead of the Curve: Access cutting-edge technologies and trends in the AI space.
• Attract Top Talent: Work alongside some of the brightest minds in the industry.
• Enjoy a Vibrant Culture: Experience the diverse culture and numerous opportunities San Francisco offers.

Career Path

This Senior Product Manager role offers significant opportunities for career advancement within Handshake AI. Potential career paths include:

• Principal Product Manager: Lead larger, more complex product initiatives.
• Director of Product: Oversee multiple product teams and contribute to strategic decision-making.
• VP of Product: Drive the overall product vision and strategy for Handshake AI.
• Executive Leadership: Opportunities to move into executive leadership roles within Handshake.

Salary & Benefits

The salary range for this position is competitive, with a range of $160,000 to $240,000 per year. In addition to competitive pay, Handshake offers a comprehensive benefits package, including:

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Paid Time Off: Generous vacation, sick leave, and holiday pay.
• Parental Leave: Supportive parental leave policy for new parents.
• Professional Development: Opportunities for ongoing learning and growth.
• Employee Assistance Program: Resources for personal and professional well-being.
• Commuter Benefits: Assistance with transportation costs.
• Wellness Programs: Initiatives to support employee health and wellness.
• Flexible Work Arrangements: Options for flexible work schedules and remote work.
• Company Events: Regular team-building activities and social events.
• Stocked Kitchen: Access to snacks, drinks, and meals in the office.
• 401k Matching: Support for long-term financial planning.
• Life Insurance: Financial protection for employees and their families.

Mission

Handshake's mission is to democratize opportunity and empower individuals to build meaningful careers in the AI economy. As a Senior Product Manager, you will contribute to this mission by enabling our Operations team to efficiently and effectively manage data annotation projects, which are crucial for training AI models. You'll make a direct impact on the success of Handshake AI and the broader AI ecosystem.

How to Apply

To apply for the Senior Product Manager, Operator Experience position, please submit your resume and cover letter through the Handshake careers page. In your cover letter, highlight your relevant experience, skills, and why you are interested in joining Handshake AI. Be sure to include specific examples of how you have built tools for internal users or operations teams and how you have successfully managed complex projects.

FAQ

1. What is Handshake AI?

   Handshake AI (HAI) is a division of Handshake focused on powering expert-labeled data collection at scale, matching domain experts with leading AI companies to train frontier models.

2. What does the Operations team do?

   The Operations team manages thousands of fellows, spins up new projects, maintains quality, and keeps customers happy. They are the backbone of HAI.

3. What are the key responsibilities of the Senior Product Manager?

   Key responsibilities include developing product strategy, leading product development, understanding operator needs, defining success metrics, and partnering with operations leaders.

4. What skills are required for this role?

   Required skills include product management experience, operational intuition, systems thinking, data analysis, and excellent communication and collaboration skills.

5. What is the work environment like at Handshake?

   Handshake offers a collaborative, supportive, and fast-paced work environment with opportunities for growth and development.

6. What are the benefits of working at Handshake?

   Handshake offers a comprehensive benefits package, including health insurance, paid time off, parental leave, professional development, and more.

7. What is the career path for this role?

   Potential career paths include Principal Product Manager, Director of Product, VP of Product, and executive leadership roles.

8. How does this role contribute to Handshake's mission?

   This role contributes to Handshake's mission by enabling our Operations team to efficiently and effectively manage data annotation projects, which are crucial for training AI models.

9. What is the company culture like?

   Handshake fosters a culture of innovation, collaboration, and inclusivity. Employees are encouraged to take ownership and make a significant impact.

10. What opportunities are there for professional development?

    Handshake provides numerous opportunities for professional development, including training programs, conferences, and mentorship opportunities.