Telephone Operator (Remote) - Handshake AI Project

Role Overview

Handshake is seeking experienced Telephone Operators to join our hourly, temporary AI research project. No prior AI experience is needed! This is an opportunity to leverage your expertise to evaluate AI model outputs, assess relevant content, and provide valuable feedback to enhance the model's understanding of real-world tasks and language within the Telephone Operator field.

This project is ongoing, offering flexible, project-based work that complements your primary employment. You'll contribute to shaping the future of AI in your industry while working remotely and asynchronously.

A Day in the Life of a Telephone Operator for Handshake AI

As a Telephone Operator contributing to our AI research project, your day might involve:

• Prompt Engineering: Crafting prompts for AI models that reflect common scenarios and tasks in telephone operation, such as handling different types of calls, providing directory assistance, and managing emergency situations.
• Response Evaluation: Analyzing the responses generated by AI models based on your prompts. Assessing the accuracy, relevance, and coherence of the AI's output in the context of telephone operation.
• Content Assessment: Reviewing content related to telephone operation, such as training materials, customer service guides, and emergency protocols. Evaluating the quality and suitability of this content for AI training purposes.
• Feedback Provision: Providing clear, structured feedback to AI developers, highlighting areas where the model performs well and areas where it needs improvement. Explaining the nuances of telephone operation tasks to help the AI better understand the domain.
• Collaboration: Interacting with other Telephone Operators and AI researchers on the Handshake platform. Sharing insights, discussing challenges, and contributing to a collaborative learning environment.

Why New York, NY? (And Why Remote?)

While this position is listed in New York, NY, the beauty is that it's fully remote! You can contribute from anywhere. We chose New York as a location anchor as it's a major business hub with a strong history in telecommunications.

The remote nature of this role offers significant advantages:

• Flexibility: Work on your own schedule, fitting the project around your existing commitments.
• Convenience: Eliminate commute times and work from the comfort of your own home.
• Accessibility: The remote format opens up opportunities to professionals across the country, regardless of location.

Career Path

While this is a temporary, project-based role, it offers valuable experience that can enhance your career trajectory in several ways:

• AI Expertise: Gain practical experience in the rapidly growing field of AI, a valuable asset in today's job market.
• Skill Development: Develop new skills in prompt engineering, AI evaluation, and providing structured feedback.
• Industry Insights: Gain a deeper understanding of how AI is being applied in the Telephone Operator field and identify potential future applications.
• Networking Opportunities: Connect with AI professionals and other Telephone Operators on the Handshake platform.

This experience can lead to opportunities in AI training, data annotation, content moderation, and other related fields. It can also enhance your skills as a Telephone Operator, making you more efficient and effective in your role.

Salary & Benefits

This is an hourly, temporary position. While the specific pay rate will be discussed during the application process, Handshake offers competitive compensation for project-based work.

Benefits of this role include:

• Flexible Hours: Work around your existing schedule with no minimum commitment.
• Remote Work: Work from anywhere with an internet connection.
• Skill Development: Gain valuable experience in AI and related fields.
• Contribution to Innovation: Play a role in shaping the future of AI in the Telephone Operator field.

Our Mission

Handshake's mission is to democratize opportunity for all students and early talent. By connecting students and alumni with employers and providing access to valuable resources, we aim to level the playing field and help individuals launch successful careers.

This AI research project is an extension of our mission, as it allows professionals like you to contribute to the development of AI tools that can enhance productivity and efficiency in various industries.

How to Apply

To apply for this Telephone Operator (Remote) position, please follow these steps:

1. Create a Handshake account (if you don't already have one).
2. Upload your resume and verify your identity.
3. Get matched and onboarded into relevant projects.
4. Start working and earning!

Frequently Asked Questions (FAQ)

1. What is the time commitment for this project? The hours are flexible, with no minimum commitment, but most participants average 5-20 hours per week.
2. Do I need prior AI experience to participate? No, prior AI experience is not required. We are looking for professionals with expertise in Telephone Operation.
3. Is this a full-time position? No, this is a temporary, project-based role.
4. How will I be compensated? You will be compensated on an hourly basis for the work you complete.
5. What kind of feedback will I be providing to the AI models? You will be providing feedback on the accuracy, relevance, and coherence of the AI's output in the context of Telephone Operation.
6. What happens if I don't qualify for the current project? Your application will be considered for future projects that align with your expertise.
7. Can F-1 students participate in this project? F-1 students who are eligible for CPT or OPT may be eligible. Work with your Designated School Official to determine your eligibility. STEM OPT is not supported.
8. What skills will I develop in this role? You will develop skills in prompt engineering, AI evaluation, and providing structured feedback.
9. How will this project benefit my career? This project offers valuable experience in the rapidly growing field of AI, which can enhance your career prospects in various industries.
10. Who do I contact if I have questions about the project? You can contact the Handshake AI team through the Handshake platform.