Head of Global Enterprise Technology Careers at MongoDB - New York City, New York; San Francisco, California | Apply Now!
MongoDB
Head of Global Enterprise Technology Careers at MongoDB - New York City, New York; San Francisco, California | Apply Now!
Job Description
Role Overview
Join MongoDB as Head of Global Enterprise Technology and lead transformative IT support operations for the modern developer data platform powering AI innovation worldwide. This executive role within MongoDB's Global Enterprise Technology (GET) department oversees Triage, L2 support, and AV&C teams across global locations. Reporting to the CIO, you'll drive AI-powered support strategies, implement ITIL best practices, and optimize operations using MongoDB's unified NoSQL platform. Perfect for seasoned IT leaders passionate about NoSQL databases, cloud scalability, and enterprise AI tools. Based in New York City, New York or San Francisco, California, this position offers unparalleled impact at the database leader redefining the AI era.
MongoDB's platform enables developers to build resilient applications with flexible document models, real-time analytics, and seamless multi-cloud deployment. As Head of GET, you'll ensure enterprise clients experience frictionless support while leveraging MongoDB Atlas for global scale. Innovate with shift-left principles, automate workflows, and deliver measurable CSAT improvements through chatbot integrations and proactive metrics.
Key Responsibilities at MongoDB
Take ownership of MongoDB's global support excellence with these action-driven responsibilities:
- Lead global teams: Manage Triage, L2 support, and AV&C across distributed locations aligning with GET goals and fostering innovation cultures.
- Drive AI innovation: Implement enterprise AI self-service tools like chatbots reducing ticket volumes and boosting resolution speeds for MongoDB customers.
- Strategic optimization: Develop plans enhancing user experience through process automation, shift-left methodologies, and continuous improvement mindsets.
- ITIL enforcement: Partner with ITSM Manager and GET Engineering to standardize incident, change, and problem management workflows.
- Metrics mastery: Build KPIs complementing STORM reporting, analyze trends, and deliver insights to MongoDB's Senior Leadership Team (SLT).
- Budget leadership: Optimize global support spending with CIO and Asset Management ensuring maximum ROI on MongoDB's technology investments.
- Security champion: Maintain SOC2, GDPR, ISO27001 compliance while strengthening IT security posture through InfoSec collaborations.
- Talent development: Create training programs elevating technical skills, customer service, and MongoDB-specific NoSQL expertise.
- Executive collaboration: Partner with GET Pillar Leaders, IT Service Manager, and MongoDB executives across all business units.
Qualifications & Requirements
MongoDB seeks proven leaders with enterprise IT pedigree:
- 8+ years managing global IT support teams with Bachelor's in IT, Business, or equivalent experience.
- Track record implementing AI chatbots and self-service achieving case deflection and CSAT gains.
- Deep ITIL expertise across service management frameworks reducing workflow friction.
- Strategic planning success driving operational excellence through data analytics and KPIs.
- Budget management experience optimizing resources in fast-paced tech environments.
- Bonus: VIP Support implementation and familiarity with MongoDB's NoSQL ecosystem.
Excellent communication and leadership skills essential for motivating distributed teams and engaging C-suite stakeholders.
Salary & Benefits
Competitive compensation package reflects MongoDB's leadership in developer tools:
- Base Salary: $250,000 - $350,000 USD annually, plus performance bonuses.
- Equity: Significant MongoDB stock options vesting over 4 years.
- Wellness: Comprehensive programs including gym reimbursements and mental health days.
- Learning: MongoDB University access, $5K annual stipend, conference attendance.
- Family: Global leave policy, fertility benefits, childcare support.
- Financial: 401(k) match up to 4%, commuter benefits, home office setup.
- Time Off: Unlimited PTO, 20 weeks parental leave, volunteer days.
Total rewards position MongoDB among top tech employers for enterprise technology leaders.
Why Join MongoDB?
MongoDB powers 40%+ of Fortune 100 companies with its document database built for AI velocity. Work with brilliant engineers tackling real-time data challenges at global scale. Our culture emphasizes impact, learning, and disruption—perfect for leaders shaping the future of enterprise support. Collaborate with innovators building on MongoDB Atlas, the cloud developer data platform. Enjoy NYC or SF's tech ecosystems while accessing remote flexibility. MongoDB's commitment to diversity, equity, and inclusion creates inclusive environments where your voice drives change. Join the team redefining databases for the AI era and accelerate your career trajectory.
Experience the MongoDB difference: cutting-edge tech, meaningful work, exceptional growth opportunities. From hackathons to executive briefings, every day advances innovation frontiers.
How to Apply
Ready to lead MongoDB's global enterprise technology? Apply now for immediate consideration. Submit your resume highlighting AI implementations, ITIL successes, and global team leadership. MongoDB's talent team reviews applications continuously—don't miss this executive opportunity in New York City or San Francisco. Questions? Contact our recruitment team at careers@mongodb.com. Build the future of data platforms with us today!
Locations
- New York City, New York, United States
- San Francisco, California, United States
Salary
262,500 - 385,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- MongoDB Atlasintermediate
- NoSQL Database Managementintermediate
- ITIL Best Practicesintermediate
- AI Self-Service Toolsintermediate
- Global IT Support Leadershipintermediate
- Enterprise AI Implementationintermediate
- Incident Managementintermediate
- Data-Driven Decision Makingintermediate
- Chatbot Developmentintermediate
- Shift-Left Support Principlesintermediate
- SOC2 Complianceintermediate
- GDPR Data Privacyintermediate
- Kubernetes Orchestrationintermediate
- Cloud Infrastructure Managementintermediate
- Metrics and KPI Developmentintermediate
Required Qualifications
- Bachelor's degree in Business Administration, Information Technology, or related field with 8+ years managing Global IT Support teams (experience)
- Proven experience leading global support teams including Triage, L2 support, and AV&C operations (experience)
- Hands-on experience developing AI self-service capabilities like chatbots achieving measurable case deflection and higher CSAT (experience)
- Strong ITIL expertise in incident, change, problem management, and continuous improvement workflows (experience)
- Demonstrated strategic planning skills with budget management and ROI optimization in enterprise technology (experience)
- Data-driven mindset with experience creating KPIs complementing STORM reporting metrics (experience)
Responsibilities
- Lead globally distributed Triage, L2 support, and AV&C teams ensuring alignment with MongoDB's Global Enterprise Technology objectives
- Collaborate with CIO and GET Engineering to implement enterprise AI tools reducing ticket volume and accelerating resolutions
- Develop strategic plans optimizing global support operations using shift-left principles and process automation
- Enforce ITIL best practices across incident, change, and problem management minimizing business disruptions
- Create team-specific KPIs and metrics integrating with Standardized TechOps Reporting Metrics (STORM)
- Manage global support budget demonstrating strong ROI while partnering with Asset Management leaders
- Ensure compliance with SOC2, GDPR, and ISO27001 standards collaborating with InfoSec teams
- Drive continuous improvement evaluating support processes and delivering training programs
- Provide executive reporting on support performance trends and innovation initiatives
Benefits
- general: Competitive Equity in MongoDB stock options
- general: Comprehensive Wellness Programs including mental health support
- general: MongoDB University free training and certification paths
- general: Global Family Leave with generous parental benefits
- general: 401(k) matching and retirement planning
- general: Unlimited PTO and flexible work arrangements
- general: Annual learning stipend for professional development
- general: MongoDB swag, events, and community engagement
- general: Medical, dental, vision insurance with low premiums
- general: Remote work equipment stipend
Tags & Categories
Answer 10 quick questions to check your fit for Head of Global Enterprise Technology Careers at MongoDB - New York City, New York; San Francisco, California | Apply Now! @ MongoDB.
Related Books and Jobs
Head of Global Enterprise Technology Careers at MongoDB - New York City, New York; San Francisco, California | Apply Now!
MongoDB
Head of Global Enterprise Technology Careers at MongoDB - New York City, New York; San Francisco, California | Apply Now!
Job Description
Role Overview
Join MongoDB as Head of Global Enterprise Technology and lead transformative IT support operations for the modern developer data platform powering AI innovation worldwide. This executive role within MongoDB's Global Enterprise Technology (GET) department oversees Triage, L2 support, and AV&C teams across global locations. Reporting to the CIO, you'll drive AI-powered support strategies, implement ITIL best practices, and optimize operations using MongoDB's unified NoSQL platform. Perfect for seasoned IT leaders passionate about NoSQL databases, cloud scalability, and enterprise AI tools. Based in New York City, New York or San Francisco, California, this position offers unparalleled impact at the database leader redefining the AI era.
MongoDB's platform enables developers to build resilient applications with flexible document models, real-time analytics, and seamless multi-cloud deployment. As Head of GET, you'll ensure enterprise clients experience frictionless support while leveraging MongoDB Atlas for global scale. Innovate with shift-left principles, automate workflows, and deliver measurable CSAT improvements through chatbot integrations and proactive metrics.
Key Responsibilities at MongoDB
Take ownership of MongoDB's global support excellence with these action-driven responsibilities:
- Lead global teams: Manage Triage, L2 support, and AV&C across distributed locations aligning with GET goals and fostering innovation cultures.
- Drive AI innovation: Implement enterprise AI self-service tools like chatbots reducing ticket volumes and boosting resolution speeds for MongoDB customers.
- Strategic optimization: Develop plans enhancing user experience through process automation, shift-left methodologies, and continuous improvement mindsets.
- ITIL enforcement: Partner with ITSM Manager and GET Engineering to standardize incident, change, and problem management workflows.
- Metrics mastery: Build KPIs complementing STORM reporting, analyze trends, and deliver insights to MongoDB's Senior Leadership Team (SLT).
- Budget leadership: Optimize global support spending with CIO and Asset Management ensuring maximum ROI on MongoDB's technology investments.
- Security champion: Maintain SOC2, GDPR, ISO27001 compliance while strengthening IT security posture through InfoSec collaborations.
- Talent development: Create training programs elevating technical skills, customer service, and MongoDB-specific NoSQL expertise.
- Executive collaboration: Partner with GET Pillar Leaders, IT Service Manager, and MongoDB executives across all business units.
Qualifications & Requirements
MongoDB seeks proven leaders with enterprise IT pedigree:
- 8+ years managing global IT support teams with Bachelor's in IT, Business, or equivalent experience.
- Track record implementing AI chatbots and self-service achieving case deflection and CSAT gains.
- Deep ITIL expertise across service management frameworks reducing workflow friction.
- Strategic planning success driving operational excellence through data analytics and KPIs.
- Budget management experience optimizing resources in fast-paced tech environments.
- Bonus: VIP Support implementation and familiarity with MongoDB's NoSQL ecosystem.
Excellent communication and leadership skills essential for motivating distributed teams and engaging C-suite stakeholders.
Salary & Benefits
Competitive compensation package reflects MongoDB's leadership in developer tools:
- Base Salary: $250,000 - $350,000 USD annually, plus performance bonuses.
- Equity: Significant MongoDB stock options vesting over 4 years.
- Wellness: Comprehensive programs including gym reimbursements and mental health days.
- Learning: MongoDB University access, $5K annual stipend, conference attendance.
- Family: Global leave policy, fertility benefits, childcare support.
- Financial: 401(k) match up to 4%, commuter benefits, home office setup.
- Time Off: Unlimited PTO, 20 weeks parental leave, volunteer days.
Total rewards position MongoDB among top tech employers for enterprise technology leaders.
Why Join MongoDB?
MongoDB powers 40%+ of Fortune 100 companies with its document database built for AI velocity. Work with brilliant engineers tackling real-time data challenges at global scale. Our culture emphasizes impact, learning, and disruption—perfect for leaders shaping the future of enterprise support. Collaborate with innovators building on MongoDB Atlas, the cloud developer data platform. Enjoy NYC or SF's tech ecosystems while accessing remote flexibility. MongoDB's commitment to diversity, equity, and inclusion creates inclusive environments where your voice drives change. Join the team redefining databases for the AI era and accelerate your career trajectory.
Experience the MongoDB difference: cutting-edge tech, meaningful work, exceptional growth opportunities. From hackathons to executive briefings, every day advances innovation frontiers.
How to Apply
Ready to lead MongoDB's global enterprise technology? Apply now for immediate consideration. Submit your resume highlighting AI implementations, ITIL successes, and global team leadership. MongoDB's talent team reviews applications continuously—don't miss this executive opportunity in New York City or San Francisco. Questions? Contact our recruitment team at careers@mongodb.com. Build the future of data platforms with us today!
Locations
- New York City, New York, United States
- San Francisco, California, United States
Salary
262,500 - 385,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- MongoDB Atlasintermediate
- NoSQL Database Managementintermediate
- ITIL Best Practicesintermediate
- AI Self-Service Toolsintermediate
- Global IT Support Leadershipintermediate
- Enterprise AI Implementationintermediate
- Incident Managementintermediate
- Data-Driven Decision Makingintermediate
- Chatbot Developmentintermediate
- Shift-Left Support Principlesintermediate
- SOC2 Complianceintermediate
- GDPR Data Privacyintermediate
- Kubernetes Orchestrationintermediate
- Cloud Infrastructure Managementintermediate
- Metrics and KPI Developmentintermediate
Required Qualifications
- Bachelor's degree in Business Administration, Information Technology, or related field with 8+ years managing Global IT Support teams (experience)
- Proven experience leading global support teams including Triage, L2 support, and AV&C operations (experience)
- Hands-on experience developing AI self-service capabilities like chatbots achieving measurable case deflection and higher CSAT (experience)
- Strong ITIL expertise in incident, change, problem management, and continuous improvement workflows (experience)
- Demonstrated strategic planning skills with budget management and ROI optimization in enterprise technology (experience)
- Data-driven mindset with experience creating KPIs complementing STORM reporting metrics (experience)
Responsibilities
- Lead globally distributed Triage, L2 support, and AV&C teams ensuring alignment with MongoDB's Global Enterprise Technology objectives
- Collaborate with CIO and GET Engineering to implement enterprise AI tools reducing ticket volume and accelerating resolutions
- Develop strategic plans optimizing global support operations using shift-left principles and process automation
- Enforce ITIL best practices across incident, change, and problem management minimizing business disruptions
- Create team-specific KPIs and metrics integrating with Standardized TechOps Reporting Metrics (STORM)
- Manage global support budget demonstrating strong ROI while partnering with Asset Management leaders
- Ensure compliance with SOC2, GDPR, and ISO27001 standards collaborating with InfoSec teams
- Drive continuous improvement evaluating support processes and delivering training programs
- Provide executive reporting on support performance trends and innovation initiatives
Benefits
- general: Competitive Equity in MongoDB stock options
- general: Comprehensive Wellness Programs including mental health support
- general: MongoDB University free training and certification paths
- general: Global Family Leave with generous parental benefits
- general: 401(k) matching and retirement planning
- general: Unlimited PTO and flexible work arrangements
- general: Annual learning stipend for professional development
- general: MongoDB swag, events, and community engagement
- general: Medical, dental, vision insurance with low premiums
- general: Remote work equipment stipend
Tags & Categories
Answer 10 quick questions to check your fit for Head of Global Enterprise Technology Careers at MongoDB - New York City, New York; San Francisco, California | Apply Now! @ MongoDB.
Related Books and Jobs