Head of Service
Siemens
Head of Service
Job Description
Head of Service – Diagnostic Imaging
Location: Budapest, Hungary
Reports to: Managing Director
The Head of Service is responsible for leading a team of field service engineers and the service operations for DI (diagnostic imaging) devices across Hungary. This role ensures the delivery of high-quality technical support, maintenance, and customer service, while driving operational efficiency, compliance, and continuous improvement. The position requires strong leadership, strategic thinking, and deep knowledge of medical device regulations and service management.
KEY RESPONSIBILITIES
Leadership & Strategy
- Develop and implement the service strategy aligned with business objectives.
- Lead and manage a team of service engineers, technicians, and support staff, including application services: provide coaching, technical guidance, and performance management to maintain a high performing team.
- Drive a culture of customer-centricity, safety, and compliance.
Operational Excellence
- Oversee installation, maintenance, repair, and calibration of medical devices.
- Monitor service metrics: Track KPIs such as uptime, response time, first time fix rate, and customer satisfaction. Implement improvement plans.
- Manage inventory and assets: Oversee parts, tools, loaner equipment, and service documentation. Managing the IB (installed base).
Customer Support & Relationship Management
- Build strong relationships with key customers and stakeholders.
- Ensure timely resolution of service requests and complaints. Ensure customer satisfaction.
- Support customer relationships: serve as an escalation point for radiology leadership, ensuring issues are resolved quickly and professionally.
- Coordinate with cross functional teams: Partner with Quality, R&D, Sales, and Logistics to improve product performance and service processes.
Compliance & Quality
- Maintain compliance with all applicable health, safety, quality and regulatory requirements in all field activities.
- Ensure proper documentation and reporting for audits and inspections.
Financial & Resource Management
- Manage service budgets, cost control, and resource allocation.
- Identify opportunities for revenue growth through service offerings.
- Resource planning and management.
- Market intelligence.
- Ensure profitable growth.
Innovation & Continuous Improvement
- Implement training programs for technical staff to stay updated on new technologies.
- Drive continuous improvement: Identify trends, implement corrective actions, and optimize service delivery models.
REQUIRED QUALIFICATIONS
- Strong experience in medical device (imaging and diagnostic) service management, with at least 5 years in a leadership role.
- University degree in Biomedical Engineering, Mechanical/Electrical Engineering, or related field
- Strong understanding of healthcare environments, including clinical workflows and equipment usage.
- Understand the hospitals’ set up, processes and structure.
- Good relationship with hospitals’ KOLs, decision makers.
- Proven track record in managing large service teams and complex operations.
- Excellent communication, negotiation, and stakeholder management skills.
- Strategic leadership and decision-making.
- Customer-focused mindset with ability to manage escalations effectively.
- Fluency in Hungarian and English
Locations
- Budapest, Budapest, Hungary
Salary
Estimated Salary Rangemedium confidence
70,000 - 120,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- leadershipintermediate
- strategic thinkingintermediate
- medical device regulationsintermediate
- service managementintermediate
- healthcare environments knowledgeintermediate
- clinical workflowsintermediate
Required Qualifications
- 5+ years in medical device service management leadership (experience)
- University degree in Biomedical Engineering, Mechanical/Electrical Engineering or related (experience)
Responsibilities
- Develop service strategy
- Lead service engineers and application services team
- Oversee installation, maintenance, repair, calibration
- Monitor KPIs (uptime, response time, first time fix rate, customer satisfaction)
- Manage inventory, assets, installed base
- Build customer relationships, serve as escalation point
- Ensure compliance with regulations
- Manage budgets, resource planning
- Drive continuous improvement and training
Answer 10 quick questions to check your fit for Head of Service @ Siemens.
10 Questions
~2 Minutes
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Related Books and Jobs
Head of Service
Siemens
Head of Service
Job Description
Head of Service – Diagnostic Imaging
Location: Budapest, Hungary
Reports to: Managing Director
The Head of Service is responsible for leading a team of field service engineers and the service operations for DI (diagnostic imaging) devices across Hungary. This role ensures the delivery of high-quality technical support, maintenance, and customer service, while driving operational efficiency, compliance, and continuous improvement. The position requires strong leadership, strategic thinking, and deep knowledge of medical device regulations and service management.
KEY RESPONSIBILITIES
Leadership & Strategy
- Develop and implement the service strategy aligned with business objectives.
- Lead and manage a team of service engineers, technicians, and support staff, including application services: provide coaching, technical guidance, and performance management to maintain a high performing team.
- Drive a culture of customer-centricity, safety, and compliance.
Operational Excellence
- Oversee installation, maintenance, repair, and calibration of medical devices.
- Monitor service metrics: Track KPIs such as uptime, response time, first time fix rate, and customer satisfaction. Implement improvement plans.
- Manage inventory and assets: Oversee parts, tools, loaner equipment, and service documentation. Managing the IB (installed base).
Customer Support & Relationship Management
- Build strong relationships with key customers and stakeholders.
- Ensure timely resolution of service requests and complaints. Ensure customer satisfaction.
- Support customer relationships: serve as an escalation point for radiology leadership, ensuring issues are resolved quickly and professionally.
- Coordinate with cross functional teams: Partner with Quality, R&D, Sales, and Logistics to improve product performance and service processes.
Compliance & Quality
- Maintain compliance with all applicable health, safety, quality and regulatory requirements in all field activities.
- Ensure proper documentation and reporting for audits and inspections.
Financial & Resource Management
- Manage service budgets, cost control, and resource allocation.
- Identify opportunities for revenue growth through service offerings.
- Resource planning and management.
- Market intelligence.
- Ensure profitable growth.
Innovation & Continuous Improvement
- Implement training programs for technical staff to stay updated on new technologies.
- Drive continuous improvement: Identify trends, implement corrective actions, and optimize service delivery models.
REQUIRED QUALIFICATIONS
- Strong experience in medical device (imaging and diagnostic) service management, with at least 5 years in a leadership role.
- University degree in Biomedical Engineering, Mechanical/Electrical Engineering, or related field
- Strong understanding of healthcare environments, including clinical workflows and equipment usage.
- Understand the hospitals’ set up, processes and structure.
- Good relationship with hospitals’ KOLs, decision makers.
- Proven track record in managing large service teams and complex operations.
- Excellent communication, negotiation, and stakeholder management skills.
- Strategic leadership and decision-making.
- Customer-focused mindset with ability to manage escalations effectively.
- Fluency in Hungarian and English
Locations
- Budapest, Budapest, Hungary
Salary
Estimated Salary Rangemedium confidence
70,000 - 120,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- leadershipintermediate
- strategic thinkingintermediate
- medical device regulationsintermediate
- service managementintermediate
- healthcare environments knowledgeintermediate
- clinical workflowsintermediate
Required Qualifications
- 5+ years in medical device service management leadership (experience)
- University degree in Biomedical Engineering, Mechanical/Electrical Engineering or related (experience)
Responsibilities
- Develop service strategy
- Lead service engineers and application services team
- Oversee installation, maintenance, repair, calibration
- Monitor KPIs (uptime, response time, first time fix rate, customer satisfaction)
- Manage inventory, assets, installed base
- Build customer relationships, serve as escalation point
- Ensure compliance with regulations
- Manage budgets, resource planning
- Drive continuous improvement and training
Answer 10 quick questions to check your fit for Head of Service @ Siemens.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs