With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. 

Position Statement 
The Assistant Director of Food & Beverage is responsible for managing all Food & Beverage outlets, Conference, and Banqueting operations as independent profit centers. The role ensures maximum guest satisfaction and operational consistency in line with Hilton International standards through effective planning, organizing, controlling, and marketing strategies.

What will I be doing? 
As the Assistant Director of Food & Beverage, you will be responsible for performing the following tasks to the highest standards:

Guest Experience & Service

• Respond promptly and professionally to guest inquiries and requests.
• Anticipate guest needs and resolve issues effectively, including during emergencies.
• Handle guest feedback and complaints positively, implementing improvements where needed.
• Ensure all service standards outlined in the Guest Satisfaction Manual and SOPs are consistently met.
• Monitor guest satisfaction levels and communicate findings to senior management.

• Assist on the floor during operational hours to ensure smooth service delivery.

   

   

  Operational Management

   

   

• Plan, prioritize, and oversee daily operations across all F&B outlets and events.

   

• Coordinate with other departments (Front Office, Housekeeping, Engineering) to ensure seamless operations.

   

• Maintain technical knowledge and stay updated on F&B trends and market demands.

   

• Participate in menu development with the Executive Chef, considering market trends and guest preferences.

   

• Attend and contribute to regular F&B and operational meetings.

   

• Complete regular operational and financial reports as required.

Financial & Sales Performance

• Monitor departmental performance using key financial indicators.
• Prepare and analyze financial reports, forecasts, and variance explanations.
• Control costs without compromising quality and implement strategies to maximize revenue.
• Support promotional activities and assist in creating marketing materials for events and outlets.
• Identify and act on potential sales leads, fostering a culture where “everyone sells.”

Team Leadership & Development

• Recruit, train, and develop team members to meet operational and service standards.
• Conduct regular performance reviews and provide constructive feedback.
• Implement departmental training plans and evaluate effectiveness.
• Foster a positive team culture that values collaboration, respect for diversity, and continuous improvement.
• Communicate company strategy and departmental goals clearly to the team.

What are we looking for?
An Assistant Director of Food & Beverage serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• 2 to 4 years in a managerial position within a 4 or 5-star hotel.
• Strong understanding of Food & Beverage and Conference & Banqueting operations, including cost control, labor management, menu planning, merchandising, and accounting.
• Ability to lead, train, and motivate teams; strong planning and organizational skills.
• Committed to delivering exceptional service and exceeding guest expectations.
• Flexible and responsive to changing requirements; able to work under pressure during peak periods.

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!