Embassy Suites by Hilton Miami International Airport is searching for a talented Full-Time Bellperson to join their team!

The ideal candidate is an enthusiastic, guest-focused professional with strong knowledge of the city. Prior experience as a bellperson or valet is required, along with a valid driver’s license in good standing. Candidates should demonstrate excellent teamwork, a cohesive working style, and a positive attitude. Hotel experience is preferred but not mandatory.

This position works collaboratively within a team of five and reports directly to the Bell Captain.

Shift Pattern: Full availability is needed including overnights, weekdays, weekends, and holidays

What are the benefits of working for Hilton?*

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

•        Access to your pay when you need it through DailyPay
•        Medical Insurance Coverage – for you and your family
•        Mental Health Resources
•        Best-in-Class Paid Time Off (PTO)  
•        Go Hilton travel discount program 
•        Supportive parental leave
•        Matching 401(k)
•        Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
•        Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
•        Career growth and development 
•        Team Member Resource Groups
•      Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet and escort arriving and departing guests to and from their accommodations
• Retrieve and transport guest luggage
• Inspect guest rooms and acquaint guests with these rooms and their features
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Organize and store luggage, as needed, according to guidelines
• Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
• Ensure messages and faxes are regularly delivered throughout the day
• Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed
• Drives property-designated vehicles to and from guest destinations such as guest room or local airport, as needed
• Assist in the maintenance, appearance and functionality of equipment

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!