[NOTE] This position requires both Japanese and English proficiency. Please describe language proficiency in your resume, or your will be automatically declined.

The Business Support Coordinator provides accurate and efficient administrative support to the General Manager and across multiple departments such as Operations, Engineering, Safety & Security, HR & Finance, ensuring the smooth execution of systems and processes. This role contributes to the overall operational effectiveness of the hotel through reliability, strong attention to detail, and a consistent focus on supporting core business functions.

What will I be doing? 

Administrative Excellence

• Be a dependable and proactive team player who supports multiple departments with administrative tasks
• Maintain a high level of accuracy and attention to detail in all work
• Demonstrate professionalism and discretion when handling sensitive information
• Be flexible and adaptable to shifting priorities and departmental needs

Process & System Administration

• Assist in the maintenance and updating of departmental systems and databases (e.g., HRIS, procurement, maintenance logs, financial trackers)
• Generate reports, compile data, and support documentation needs for audits, meetings, and compliance
• Support onboarding processes by preparing documentation, system access, and training schedules
• Coordinate internal communications and scheduling across departments
• Ensure filing systems are organized and up to date

Cross-Departmental Collaboration

• Provide administrative support to Operations, Engineering, Facility Operations, General Management, HR and Finance
• Liaise with department heads to understand and prioritize support needs
• Assist in the coordination of internal events, training sessions, and compliance activities
• Support procurement and inventory tracking processes as required
• Help ensure that internal processes are followed consistently and efficiently

Tools & Technology

• Be proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and other relevant systems
• Learn and use hotel-specific software and platforms as required
• Troubleshoot basic system issues and escalate technical problems appropriately

General Responsibilities

• Maintain confidentiality and integrity in all administrative tasks
• Uphold brand standards and internal policies in all work
• Be willing to assist with ad hoc projects and tasks as assigned by department heads
• Be a reliable point of contact for administrative queries and support

What are we looking for? 

An Business Support Coordinator serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:  

• Proficient in Japanese and English, both written and spoken to meet business needs. 
• Minimum 2 years' experience in Administrative roles (e.g. - Personal Assistant, Department Assistant)
• Experience in hotel operational roles (e.g. - Front Office, F&B) preferred. 
• Hospitality / travel / leisure industry professional experience required. 
• Proficient in Microsoft Office applications.
• Resourceful, creative and able to maintain flexibility. 
• Working experience within Hilton Group preferred. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!