Scope of Position 

It is the mission and intent of this position that the Food & Beverage Coordinator will assist in the fundamental organization and development of systems and procedures within the Food & Beverage department. The Food & Beverage Coordinator will be responsible for assisting in the daily operation of the Food & Beverage department as well as assist all Team Members with daily inquiries. The Food and Beverage Coordinator will report to the Director of Food & Beverage.

Duties and Supporting Responsibilities

• Provide support for Food and Beverage hourly team members and management.
• Train, develop, evaluate and schedule team members.
• Answer office phone greeting internal and external guests.
• Performs administrative duties such as, scheduling, payroll, labor management, purchasing and inventory control
• Provide excellent service at all time to all of our guests and team members
• Communicate all group information/changes to appropriate hotel team members in an accurate and timely manner
• Coordinate all aspects of service to include but not limited to:

• Food and beverage requirements
• Timing of events
• Special attention guests
• Table setup
• Special requests
• Complimentary desserts, drinks, etc.
• Billing instructions
• Authorized signatures
• Ability to handle confidential information appropriately
• Responsible for ordering/distribution of office supplies
• Inventories and maintenance of POS equipment.
• Oversee sign in/out and clock in/out of servers/bartenders for banquet events.
• Must be able to assist the Department to optimize both function profitability and guest satisfaction.
• Physical presence at work is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Additional duties may be added at the Company’s discretion.

Requirements

• A minimum of 2 years food & beverage experience in a luxury hotel environment
• Skilled in organizing resources and establishing multiple priorities
• Ability to effectively and efficiently handle multiple, simultaneous, and complex tasks and projects
• Knowledge of industry standards, products, and procedures
• Professional appearance and demeanor
• Excellent interpersonal communication skills
• High level of logical, organizational, and accuracy skills

• Ability to effectively speak and write in the English language
• Willing to work a flexible schedule and holidays
• Have an in-depth knowledge of food and preparation
• Be able to relate to all levels of guests
• Be able to consistently delight and satisfy our guest
• Have the ability to handle guest requests in a detailed manner
• Must have excellent attention to details, and extensive service knowledge

Each of the items listed is considered an essential function of the position.  However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position.  The Company reserves the right to alter the duties and responsibilities of the position. 

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company.  Employees or applicants should direct requests for accommodation to Director of Human Resources.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!