Waldorf Astoria is looking for Director of Food & Beverage to oversee this gorgeous Atlanta property!

Located in one of Atlanta's most prestigious neighborhoods, this Forbes 4-Star hotel is a 42-story tower with over 200 rooms (127 guest rooms plus residences), over 10,000 square feet of meeting space, and 3 food and beverage outlets. This includes the 3-meal restaurant, bar, and in-room dining. 

As a Director of Food & Beverage, you would plan, direct and organize the activities of the Food & Beverage division to maintain the high standards of food and beverage quality, service and marketing to maximize profits through outstanding customer service. Plan and direct the functions of administration and planning of the Food & Beverage division to meet the daily needs of the operation. Implement effective controls of food, beverage and labor costs. Ensure compliance with health, safety, sanitation and alcohol awareness standards. Help ensure high standards of food and beverage quality, service and marketing to maximize profits and ensure outstanding customer service. Interview, train, supervise, counsel, schedule and evaluate staff.

The Director of Food & Beverage reports directly to the General Manager.

• Participates in the formulation of strategic business plans for the hotel.
• Oversees daily operations of the Food & Beverage division.
• Closely monitors the daily, weekly and monthly financial performance of all outlets providing solutions to improve problem areas and assisting in implementing corrective measure.
• Provides monthly forecast of all Food & Beverage revenues and expenses.
• Participates in the preparation of the annual budget and marketing plan, taking ownership for the Food & Beverage Division sections.
• Preparation of Food & Beverage Annual Capex plan and management of Capex projects and expenditure.
• Establish monthly reporting system to monitor; KPIs, operational expenses, project updates, Stay Experience activities and other related tasks.
• Handles all guest complaints expeditiously to complete resolution.
• Complete ownership for the ongoing training requirements in the Food & Beverage division.
  Oversee staff performance management of all Food & Beverage Team Members.
  Coach and develop middle management within the Food & Beverage Division.
• Work closely with Director of Property Operations to oversee maintenance of all Food & Beverage area as required.
• Participates in public relations activities, sales calls or other promotional activities designed to enhance the image and profitability of the Food and Beverage division.
• Partners with Sales & Marketing to manage the roll out of the annual promotional schedule and to create additional promotions to improve the profitability and image of the Food & Beverage operation.
• Monitors and analyzes competitor operations in order to assess the activities and trends and to ensure that we stay ahead of the competition.

What are we looking for?

• Professional and appropriate business appearance and presentation.
• 5+ years of food and beverage management experience in a luxury hotel operation.
• Excellent knowledge of all aspects of Food & Beverage Operations, including Restaurant and Bar management, Banqueting, In Room Dining, Culinary and Stewarding.
• Proficient in Forbes Standards.
• Flexible work hours to meet the demands of a 24-hour operation.
• Must be highly analytical and able to work expansively with spreadsheets and budgeting packages.
• Possess excellent organizational and administrative skills.
• Quality driven with a passion for excellence in guest service and satisfaction.
• Approachable, open minded and fair.
• Must be able to work in a team environment and independently on occasions.
• Excellent command of both written and spoken English.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)  
• Go Hilton travel discount program 
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development 
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. 

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