An F&D Guest Relations Team Member engages with our Guests throughout the entire F&D experience. The F&D Guest Relations Team is always prepared to respond to Guest requests, during their meals plays a crucial role in ensuring guests have an exceptional dining experience. Here are some key responsibilities and requirements for this role.

What will I be doing?

As an F&D Guest Relations Team Member, you will serve on the Food & Drinks Team. An F&D  Guest Relations Team Member truly influences the first impressions of our guests and, therefore, is responsible for performing the following tasks to the highest standards:

Greet and Welcome Guests: Ensure a warm and friendly reception for all guests.

• • Handle Inquiries and Complaints: Address guest inquiries about the menu, services, and resolve any complaints promptly and professionally.
  • Coordinate with other TMs: Work closely with the kitchen and service staff to ensure smooth operations and guest satisfaction.
  • Monitor Guest Satisfaction: Gather feedback from guests to improve services and ensure a high level of satisfaction.
  • Assist with Special Requests: Handle special requests such as dietary needs, special occasions, and seating arrangements.
  • Promote Services: Inform guests about special offers, events, and promotions.
  • Maintain current knowledge of hotel products, services, pricing and special promotional offers.

What are we looking for?

F&D Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in customer service or hospitality, especially in food and beverage.
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Ability to multi-task while maintaining a positive attitude when working with guests
• Computer literate and able to navigate through Company systems
• Professional manner with an emphasis on hospitality and guest service
• Proven ability to listen and respond to demanding guest needs
• Conflict resolution experience
• Cash handling experience
• Keen eye for detail to ensure high standards of service.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!