A Food & Beverage Manager is responsible for leading all F&B operations to deliver exceptional guest experiences while driving profitability, developing menus, and managing a high-performing team within budgeted guidelines.

What will I be doing?

As a Food & Beverage Manager, you will oversee the day-to-day operations of all F&B outlets, ensuring quality, service excellence, and compliance with Hilton standards. You will lead and develop your team, manage budgets, and implement strategies to maximize revenue. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage all Food & Beverage operations across restaurants, bars, banquets, and room service.
• Maintain exceptional levels of product quality and guest service.
• Recruit, train, and develop F&B managers, supervisors, and team members.
• Conduct daily briefings and ensure effective communication across outlets.
• Respond promptly to guest inquiries and coordinate special arrangements for events and VIPs.
• Work within budgeted guidelines for food, beverage, and payroll costs.
• Drive sales and implement upselling initiatives to maximize revenue.
• Develop menus and beverage programs in collaboration with the Culinary Director and leadership team.
• Monitor and control costs, conduct monthly stock takes, and ensure profit flow-through to departmental targets.
• Set departmental targets, objectives, work schedules, and policies.
• Evaluate guest satisfaction levels and implement continuous improvement plans.
• Ensure compliance with health and safety standards, HACCP certification, and OHS policies.
• Assist other departments where necessary and maintain strong interdepartmental relationships.
• Comply with hotel security, fire regulations, and all health and safety legislation.

What are we looking for?

 A Food & Beverage Manager serving Hilton brands is always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Minimum of 5 years’ experience in Food & Beverage leadership roles across multiple outlets (restaurants, bars, banquets, and room service) within a 4 or 5-star hotel environment.

• Ability to meet financial targets and manage budgets effectively.

   

• Proven track record in enhancing the performance of F&B outlets, restaurants, bars, and event spaces.

   

• Outstanding stakeholder management skills, with the ability to collaborate effectively with Heads of Departments to elevate F&B standards.

   

• Strong knowledge of food and beverage trends and Hilton brand standards.

   

• Ability to work under pressure and adapt to changing priorities.

   

• Excellent communication skills, both verbal and written English, with guests and employees.

   

• Willingness to develop team members and self.

   

• Flexibility to respond to a range of different work situations.

   

• Professional grooming standards and punctuality.

   

• A creative and proactive leader with deep passion for the hospitality industry.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Bachelor’s degree in Hospitality, Business, or related field.

   

• Relevant hotel management certifications such as Food Handling Certificate, LCQ, GM Certificate, or WSET.

   

• Passion for delivering exceptional guest experiences.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!