To support the delivery of effective Food & Drink marketing and communication strategies that drive brand visibility, guest engagement, and commercial performance across all F&D venues. The role ensures close collaboration between Commercial and F&D Operations while maintaining clear ownership within the Commercial function.

What will I be doing?

·       Support the execution and delivery of agreed F&D marketing, communication, and PR strategies aligned with overall commercial objectives

·       Coordinate and monitor ongoing F&D marketing and PR campaigns, ensuring timely reporting and performance tracking

·       Support development and execution of promotional activities, collateral, in-venue branding, and merchandising for F&D outlets

·       Promote F&D venues and initiatives across relevant media channels, including digital, social, PR, and partnerships

·       Support internal communication activities related to F&D, including content creation, announcements, and presentations

·       Coordinate media relations activities including press materials, media visits, interviews, and familiarisation trips

·       Assist with and coordinate photo shoots, video productions, and content creation for F&D outlets

·       Monitor and support social media activities related to F&D in line with brand tone and guidelines

·       Ensure all F&D-related marketing materials comply with Hilton brand standards and corporate guidelines

·       Support loyalty, partnership, and promotional campaigns linked to F&D initiatives

·       Execute content management across owned, earned, and paid channels including websites, OTAs, social media, and partnerships

·       Prepare regular performance reports highlighting results, insights, and next steps

·       Conduct competitive analysis related to F&D marketing and positioning

·       Support crisis communication related to F&D when required

·       Support influencer / KOL collaborations for F&D campaigns, including outreach, coordination, and performance follow-up

·       Assist with guest database growth initiatives for F&D (opt-ins, sign-ups, campaign tracking) in coordination with CRM teams

·       Ensure usage rights, permissions, and credits are properly managed for photos, videos, and creative assets

·       Contribute to copywriting and localisation of F&D content to ensure tone, accuracy, and relevance across channels

·       Support basic campaign testing and optimisation activities (A/B testing of messaging, visuals, or formats)

·       Monitor and flag opportunities for seasonal, cultural, or event-driven F&D promotional moments

·       Provide administrative/coordination support to the F&D function related to marketing and commercial initiatives

·       Support preparation, tracking, and f/up of F&D-related documentation, approvals, and internal communications

·       Assist with budget tracking, supplier coordination, and invoice follow-up linked to F&D marketing activities

·       Act as a coordination point between Commercial, F&D Operations, and shared services where required

·       Support F&D operations during key activations, events, or peak periods to ensure operational alignment

·       Ensure guest experience, brand positioning, and communication standards are reflected during on-site operational support

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

GENERAL RESPONSIBILITIES

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!