A Front Desk Agent with Waldorf Astoria Hotels and Resorts provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing

As Front Desk Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner

• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or other departments

• Demonstrate a high level of customer service at all times

• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts

• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

• Comply with hotel security, fire regulations and all health and safety legislation

• Act in accordance with policies and procedures when working with front of house equipment and property management systems

• Follow company brand standards

• Assist other departments, as necessary

What are we looking for

A Front Desk Agent serving Waldorf Astoria Hotels & Resorts is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Minimum 2-3 years of experience in a high-end or luxury hotel, or an equivalent setting
• Proven track record of working as a Front Desk Agent or Receptionist in a fast-paced environment.
• Working knowledge in a European language is an asset
• Minimum 2-3 years of experience in a high-end or luxury hotel, or an equivalent setting
• Positive attitude and good communication skills both written and verbal
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Excellent grooming standards
• Excellent communication and interpersonal skills.
• Keen eye for detail and commitment to quality.
• Ability to work a variety of shifts including weekends, days, afternoons and evenings

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Luxury hospitality experience in a similar role
• Fluency in German or Russian (both written and spoken) is required.