Front Desk Supervisor - Hilton Austin
Hilton
Front Desk Supervisor - Hilton Austin
Job Description
Hilton Austin is looking for an ambitious front desk supervisor to assist their awesome front office team!
At the center of Downtown, our hotel is attached to Austin Convention Center via covered walkway. Reach East Sixth Street nightlife two blocks away, and explore the picturesque Rainey Street Historic District, less than a mile from the door.
Join the #1 Best Big Company to Work For and enjoy excellent benefits - medical insurance, matching 401k, PTO, tuition reimbursement, and Hilton travel benefits!
What will I be doing?
A Front Desk Supervisor oversees front desk operations to include:
Provides guest service, guidance and leadership to ensure consistent customer service is provided.
Assigns and instructs team members in details of work.
Monitors lobby traffic to make staffing adjustments accordingly.
Resolves customer complaints. Trains, supervises, schedules and assists in evaluating staff.
What are the benefits of working for Hilton?*
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
*Available benefits may vary depending upon property-specific terms and conditions of employment
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Locations
- Austin, Texas, United States
Salary
40,000 - 75,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- guest serviceintermediate
- leadershipintermediate
- staff training/supervision/scheduling/evaluationintermediate
- complaint resolutionintermediate
- lobby traffic monitoringintermediate
Responsibilities
- oversee front desk operations
- provide guest service/guidance/leadership
- assign/instruct team members
- monitor lobby traffic/staffing adjustments
- resolve customer complaints
- train/supervise/schedule/evaluate staff
Benefits
- general: Go Hilton travel program
- general: DailyPay
- general: Hilton Shares (ESPP)
- general: maternity/parental leave
- general: debt-free education
- general: comprehensive health insurance
- general: mental health resources
- general: best-in-class PTO
- general: 401K with company match
Answer 10 quick questions to check your fit for Front Desk Supervisor - Hilton Austin @ Hilton.
Front Desk Supervisor - Hilton Austin
Hilton
Front Desk Supervisor - Hilton Austin
Job Description
Hilton Austin is looking for an ambitious front desk supervisor to assist their awesome front office team!
At the center of Downtown, our hotel is attached to Austin Convention Center via covered walkway. Reach East Sixth Street nightlife two blocks away, and explore the picturesque Rainey Street Historic District, less than a mile from the door.
Join the #1 Best Big Company to Work For and enjoy excellent benefits - medical insurance, matching 401k, PTO, tuition reimbursement, and Hilton travel benefits!
What will I be doing?
A Front Desk Supervisor oversees front desk operations to include:
Provides guest service, guidance and leadership to ensure consistent customer service is provided.
Assigns and instructs team members in details of work.
Monitors lobby traffic to make staffing adjustments accordingly.
Resolves customer complaints. Trains, supervises, schedules and assists in evaluating staff.
What are the benefits of working for Hilton?*
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
*Available benefits may vary depending upon property-specific terms and conditions of employment
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Locations
- Austin, Texas, United States
Salary
40,000 - 75,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- guest serviceintermediate
- leadershipintermediate
- staff training/supervision/scheduling/evaluationintermediate
- complaint resolutionintermediate
- lobby traffic monitoringintermediate
Responsibilities
- oversee front desk operations
- provide guest service/guidance/leadership
- assign/instruct team members
- monitor lobby traffic/staffing adjustments
- resolve customer complaints
- train/supervise/schedule/evaluate staff
Benefits
- general: Go Hilton travel program
- general: DailyPay
- general: Hilton Shares (ESPP)
- general: maternity/parental leave
- general: debt-free education
- general: comprehensive health insurance
- general: mental health resources
- general: best-in-class PTO
- general: 401K with company match
Answer 10 quick questions to check your fit for Front Desk Supervisor - Hilton Austin @ Hilton.