The Brand - Hilton Hotels & Resorts

For nearly a century, Hilton Hotels & Resorts has been proudly welcoming the world’s travellers. As the flagship brand of Hilton, Hilton Hotels &Resorts continues to set the standard for hospitality, providing new product innovations and services to meet guests’ evolving needs.  

The Property

Are you an experienced hotel General Manager with a passion for delivering exceptional commercial performance and guest experiences. The Hilton London Paddington Hotel is seeking a highly motivated and talented Hotel General Manager to lead our team and ensure the smooth operation and success of our property.

The Hilton London Paddington forms part of the Paddington Station complex and was originally the idea of Isambard Kingdom Brunel and was built 'to rival the facilities of the great hotels on the Continent. The hotel was purchased by its current owners in 1986, bringing it back to life. This art deco-inspired hotel re-opened its doors in 2002. There are 423 guest rooms, a fitness centre on-site, 19 meeting rooms that can accommodate up to 350 guests, Executive Lounge and three busy food and beverage outlets.

The Role

This exciting General Manager position will be responsible for managing the hotel, Hotel Management team, hotel targets to deliver excellent Guest and Team Member experience while managing profitability and meeting our Owners’ expectations.  

What will you be doing?
Specifically, you will be responsible for performing the following tasks to the highest standards: 

• Manage and lead the hotel operations.
• Manage ongoing profitability of the hotel, ensuring revenue, guest satisfaction and Team Member engagement goals are met and exceeded
• Lead in all key property issues including capital projects, customer service, and refurbishment
• Ensure all decisions are made in the best interest of the hotel  and Hilton
• Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property
• Provide exceptional leadership to hotel Team Members focusing on Hilton culture and values
• Lead in all aspects of business planning
• Comply with and exceed Hilton Brand Service Standards
• Ensure costs are controlled
• Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton
• Hold regular briefings and communication meetings with the HOD team
• Respond to audits to ensure continual improvement is achieved
   

What are we looking for?
The ideal candidate will possess excellent leadership skills with a strong focus on Owner relations, Commercial and Operations, guest experience and Team Member engagement. Enthusiastic and passionate, you will have current or previous experience as a General Manager within a similar quality hotel and ideally experience of managing renovation projects.

A General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• An Established GM with experience managing full-service complex hotel operations with ideally London market experience.
• Resilient & organised, with a proven ability to manage refurbishment projects.
• A strong communicator and commercially astute, ensuring  the owners’ ROI is achieved.
• Creative, particularly in repositioning the hotel, and capable of transforming the business while motivating the team to maximise performance.
• Strong ability at building relationships and networking, able to establish influential connections with owners, contractors, corporates and be highly visible to drive the business forward
• Delivering innovative commercial opportunities with experience in increasing profitability 
• Exceptional people leadership and retention of talent with the ability to bring a team together on a journey and instilling the Hilton culture and values
• Exceptional stakeholder/owner relations experience
• Ability to show resilience, judgement and leadership
• Experience managing budgets, revenue proposals, and forecasting results in a similar sized property
• In-depth knowledge of the hotel/leisure/service sector
• Degree or diploma in Hotel Management or equivalent
• English language mandatory
• Please note that the contract of employment will be issued directly by the hotel owners.

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical well-being of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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