General Manager - Waldorf Astoria Sydney
Hilton
General Manager - Waldorf Astoria Sydney
Job Description
Welcome to Waldorf Astoria Sydney
The Property
Nestled in the prestigious One Circular Quay, Waldorf Astoria Sydney sets a new benchmark for elegance, offering sweeping, uninterrupted views of Sydney’s iconic Harbour Bridge and Opera House. This sophisticated 227-room landmark introduces the brand’s legendary hospitality to Australasia for the very first time.
The hotel features two restaurants, a rooftop bar and a serene luxury spa, along with a grand ballroom and refined meeting space, making it an exceptional setting for both lavish celebrations and distinguished gatherings.
As Hilton’s inaugural luxury debut in the region, Waldorf Astoria Sydney represents a defining moment—one of distinction, sophistication, and unmistakable allure.
The Role
As the General Manager of Waldorf Astoria Sydney, you will be the custodian of our brand’s legacy and pillars: a refined haven for our guests, sincerely elegant service, and unforgettable experiences. You will lead a team of executives, inspiring a culture of excellence, financial stewardship, and a guest experience that embodies our brand’s promise.
You champion commercial performance by driving revenue growth and exceeding key performance indicators. Through close collaboration with Sales and Marketing, you shape strategies that are both brand-aligned and opportunity-driven, staying ahead of market trends and guest expectations.
Your eye for detail and passion for hospitality elevate every aspect of the guest journey. You lead with intent, ensuring experiences are elevated and emotionally resonant. Data-driven insights and guest engagement metrics inform your decisions, while brand pillars guide your actions
Financially astute, you manage budgets with precision and adapt to evolving conditions with agility. You ensure compliance with quality and brand standards, while proactively implementing initiatives that enhance guest satisfaction and protect our reputation.
You serve as key liaison with hotel ownership, building trust through transparency, consistency and strategic communication. You advocate for the long-term value of the property, ensuring it remains a refined haven for guests and a strong investment for owners.
Above all, you are a visionary leader. You foster a workplace where Team Members feel empowered to grow, contribute and live the values of Hilton - the company recognized as the World’s Best Workplace by Great Place to Work and Fortune. Through your leadership, Waldorf Astoria becomes not just a place to work, but a place to belong.
What You Bring To Waldorf Astoria Hotels & Resorts
Prior Luxury General Manager experience in key city locations
Proven experience in managing pre-opening hotels and launching a new product in market
Strong Food & Beverage capabilities in Michelin-level experience
Demonstrated ability to translate brand into experiences for guests and team members
Successful track record of driving commercial returns, and guest engagement metrics
Solid grasp of financial management principles and experience in budgeting and forecasting
Outstanding communication, negotiation skills and stakeholder management expertise
Leadership expertise and development, including exceptional levels of Team Member engagement
You must have current work rights in Australia to be considered
Welcome to Waldorf Astoria Hotels & Resorts
Waldorf Astoria Hotels & Resorts is built on a legacy of excellence. Our story began on Fifth Avenue in New York in 1893 and continued with the opening of Waldorf Astoria New York on Park Avenue in 1931, a hotel Conrad Hilton famously called “The Greatest of Them All.” What was once the world’s most iconic hotel is now a collection of landmark properties in the world’s most sought-after destinations. We are proud of a heritage defined by firsts, and a brand that continues to shape the future of luxury hospitality.
Waldorf Astoria is designed to resonate with a guest we call the Prestigious Connoisseur. These guests are fluent in luxury, with a refined eye for design, detail, and service. They see travel as a way to deepen personal connection and seek experiences that are seamless, authentic, and elevated. Many are executives, entrepreneurs, or business owners who value discretion, precision, and beauty in equal measure.
At Waldorf Astoria, we define effortless luxury — rooted in elegant service and brought to life through unforgettable experiences. We believe true luxury should make you feel at ease. It should never feel like a performance.
Our brand is anchored by three brand pillars: refined haven, sincerely elegant service, and unforgettable experiences. As General Manager, your role is to bring these pillars to life across every touchpoint, guiding your team to deliver on our brand’s promise of excellence.
About Hilton
Hilton is a leading global hospitality company with a portfolio of 24 world-class brands comprising more than 8,800 properties and nearly 1.3 million rooms, in 139 countries and territories.
We are united by our vision — to fill the earth with the light and warmth of hospitality — and by our commitment to creating remarkable experiences for our guests, meaningful opportunities for our Team Members, and lasting value for our partners.
Locations
- Sydney, New South Wales, Australia
Salary
70,000 - 120,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Commercial performance drivingintermediate
- Revenue growth and KPI exceedanceintermediate
- Financial stewardship and budget managementintermediate
- Data-driven insights and guest engagement metricsintermediate
- Strategic communication with ownershipintermediate
Required Qualifications
- Prior Luxury General Manager experience in key city locations (experience)
- Proven experience in managing pre-opening hotels (experience)
- Strong Food & Beverage capabilities in Michelin-level experience (experience)
Responsibilities
- Lead team of executives and inspire culture of excellence
- Champion commercial performance through Sales and Marketing collaboration
- Elevate guest journey with eye for detail
- Ensure compliance with quality and brand standards
- Serve as key liaison with hotel ownership
- Foster empowered workplace for Team Members
Benefits
- general: World’s Best Workplace by Great Place to Work and Fortune
Answer 10 quick questions to check your fit for General Manager - Waldorf Astoria Sydney @ Hilton.
Related Books and Jobs
General Manager - Waldorf Astoria Sydney
Hilton
General Manager - Waldorf Astoria Sydney
Job Description
Welcome to Waldorf Astoria Sydney
The Property
Nestled in the prestigious One Circular Quay, Waldorf Astoria Sydney sets a new benchmark for elegance, offering sweeping, uninterrupted views of Sydney’s iconic Harbour Bridge and Opera House. This sophisticated 227-room landmark introduces the brand’s legendary hospitality to Australasia for the very first time.
The hotel features two restaurants, a rooftop bar and a serene luxury spa, along with a grand ballroom and refined meeting space, making it an exceptional setting for both lavish celebrations and distinguished gatherings.
As Hilton’s inaugural luxury debut in the region, Waldorf Astoria Sydney represents a defining moment—one of distinction, sophistication, and unmistakable allure.
The Role
As the General Manager of Waldorf Astoria Sydney, you will be the custodian of our brand’s legacy and pillars: a refined haven for our guests, sincerely elegant service, and unforgettable experiences. You will lead a team of executives, inspiring a culture of excellence, financial stewardship, and a guest experience that embodies our brand’s promise.
You champion commercial performance by driving revenue growth and exceeding key performance indicators. Through close collaboration with Sales and Marketing, you shape strategies that are both brand-aligned and opportunity-driven, staying ahead of market trends and guest expectations.
Your eye for detail and passion for hospitality elevate every aspect of the guest journey. You lead with intent, ensuring experiences are elevated and emotionally resonant. Data-driven insights and guest engagement metrics inform your decisions, while brand pillars guide your actions
Financially astute, you manage budgets with precision and adapt to evolving conditions with agility. You ensure compliance with quality and brand standards, while proactively implementing initiatives that enhance guest satisfaction and protect our reputation.
You serve as key liaison with hotel ownership, building trust through transparency, consistency and strategic communication. You advocate for the long-term value of the property, ensuring it remains a refined haven for guests and a strong investment for owners.
Above all, you are a visionary leader. You foster a workplace where Team Members feel empowered to grow, contribute and live the values of Hilton - the company recognized as the World’s Best Workplace by Great Place to Work and Fortune. Through your leadership, Waldorf Astoria becomes not just a place to work, but a place to belong.
What You Bring To Waldorf Astoria Hotels & Resorts
Prior Luxury General Manager experience in key city locations
Proven experience in managing pre-opening hotels and launching a new product in market
Strong Food & Beverage capabilities in Michelin-level experience
Demonstrated ability to translate brand into experiences for guests and team members
Successful track record of driving commercial returns, and guest engagement metrics
Solid grasp of financial management principles and experience in budgeting and forecasting
Outstanding communication, negotiation skills and stakeholder management expertise
Leadership expertise and development, including exceptional levels of Team Member engagement
You must have current work rights in Australia to be considered
Welcome to Waldorf Astoria Hotels & Resorts
Waldorf Astoria Hotels & Resorts is built on a legacy of excellence. Our story began on Fifth Avenue in New York in 1893 and continued with the opening of Waldorf Astoria New York on Park Avenue in 1931, a hotel Conrad Hilton famously called “The Greatest of Them All.” What was once the world’s most iconic hotel is now a collection of landmark properties in the world’s most sought-after destinations. We are proud of a heritage defined by firsts, and a brand that continues to shape the future of luxury hospitality.
Waldorf Astoria is designed to resonate with a guest we call the Prestigious Connoisseur. These guests are fluent in luxury, with a refined eye for design, detail, and service. They see travel as a way to deepen personal connection and seek experiences that are seamless, authentic, and elevated. Many are executives, entrepreneurs, or business owners who value discretion, precision, and beauty in equal measure.
At Waldorf Astoria, we define effortless luxury — rooted in elegant service and brought to life through unforgettable experiences. We believe true luxury should make you feel at ease. It should never feel like a performance.
Our brand is anchored by three brand pillars: refined haven, sincerely elegant service, and unforgettable experiences. As General Manager, your role is to bring these pillars to life across every touchpoint, guiding your team to deliver on our brand’s promise of excellence.
About Hilton
Hilton is a leading global hospitality company with a portfolio of 24 world-class brands comprising more than 8,800 properties and nearly 1.3 million rooms, in 139 countries and territories.
We are united by our vision — to fill the earth with the light and warmth of hospitality — and by our commitment to creating remarkable experiences for our guests, meaningful opportunities for our Team Members, and lasting value for our partners.
Locations
- Sydney, New South Wales, Australia
Salary
70,000 - 120,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Commercial performance drivingintermediate
- Revenue growth and KPI exceedanceintermediate
- Financial stewardship and budget managementintermediate
- Data-driven insights and guest engagement metricsintermediate
- Strategic communication with ownershipintermediate
Required Qualifications
- Prior Luxury General Manager experience in key city locations (experience)
- Proven experience in managing pre-opening hotels (experience)
- Strong Food & Beverage capabilities in Michelin-level experience (experience)
Responsibilities
- Lead team of executives and inspire culture of excellence
- Champion commercial performance through Sales and Marketing collaboration
- Elevate guest journey with eye for detail
- Ensure compliance with quality and brand standards
- Serve as key liaison with hotel ownership
- Foster empowered workplace for Team Members
Benefits
- general: World’s Best Workplace by Great Place to Work and Fortune
Answer 10 quick questions to check your fit for General Manager - Waldorf Astoria Sydney @ Hilton.
Related Books and Jobs