The Groups, Conference & Events (GC&E) Executive at Waldorf Astoria plays a critical role in ensuring the successful planning, coordination, and execution of group bookings, meetings, and events. You will serve as a key liaison between clients and internal departments, delivering exceptional service and upholding the brand’s commitment to excellence. Fluency in Mandarin (both written and spoken) is required, and proficiency in other languages will be considered an advantage, as the role involves frequent interaction with international clients.

What will I be doing?

As Groups, Conference & Events Executive, you will actively manage group enquiries, coordinate event logistics, and support the successful delivery of conferences and events. You will interact frequently with clients and guests to build strong relationships, contributing to repeat business and long-term partnerships.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Respond promptly and professionally to all inquiries related to group bookings, meetings, and events, ensuring accurate and comprehensive information is provided
• Coordinate the full planning cycle of group events and conferences from initial inquiry to post-event follow-up
• Communicate effectively with Mandarin-speaking clients to understand their specific requirements and ensure flawless execution.
• Support business development from Mandarin-speaking markets, building long-term relationships and repeat business opportunities.
• Provide translation or language support during client meetings, site inspections, and event coordination to enhance the guest experience.
• Liaise closely with internal departments including Banqueting, Food & Beverage, Front Office, Housekeeping, and AV to ensure smooth execution of all event details
• Prepare accurate and tailored event proposals and confirmations based on client requirements and hotel standards
• Organize and conduct site inspections, showcasing the hotel’s event spaces and service offerings to potential clients
• Manage event logistics including room setup, audio-visual needs, catering, and timing to ensure flawless delivery
• Support on-the-day event operations, acting as the main contact for the client and addressing any last-minute changes or guest needs
• Ensure all event materials, signage, collateral, and supplies are prepared and in place ahead of the event
• Maintain accurate records of bookings, event notes, contracts, and billing details within the event management system
• Assist with billing and payment follow-up, ensuring deposits and invoices are processed in line with hotel policies
• Monitor space availability and maintain an up-to-date event calendar to maximize venue utilization and prevent conflicts
• Conduct post-event follow-up with clients to gather feedback and contribute to ongoing service improvements
• Provide input on event performance, client satisfaction, and revenue tracking to support departmental reporting
• Maintain a polished, professional demeanor at all times, embodying the standards of luxury service expected at Waldorf Astoria

What are we looking for?

A Groups, Conferences and Events Executive serving Waldorf Astoria Hotels and Resorts brand is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Bachelor’s degree in hospitality management, Business Administration, or a related field preferred. 
• Previous experience in groups, conferences, or events coordination within a luxury hotel or similar environment. 
• Strong organizational skills and a keen eye for detail. 
• Excellent communication, interpersonal, and customer service skills, with the ability to build strong client relationships. 
• Ability to multitask and manage priorities effectively in a fast-paced environment. 
• Proficiency in Microsoft Office Suite and familiarity with hotel systems (e.g., Delphi, Opera, or similar). 
• A proactive and solution-oriented approach to problem-solving. 
• Knowledge of luxury service standards and a genuine passion for creating exceptional guest experiences. 
• Flexibility to work evenings, weekends, and holidays in line with event schedules.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience working in Groups, Conferences and Events Executive in a luxury hotel
• Fluency in Mandarin (both written and spoken) is required.
• Proficiency in other languages will be considered an advantage.
• Experience in handling high-profile or VIP client events.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all.