Welcome to Waldorf Astoria Bangkok!

The Property

The Waldorf Astoria Bangkok is a luxury hotel situated on the ultra modern Magnolia Ratchadamri Boulevard in the heart of Bangkok. The BTS Skytrain is nearby and the property is within 25 minutes of the Grand Palace, Temple of the Emerald Buddha and the Chatuchak Weekend Market. 

This is a 171 room and suites property, with 5 gorgeous F&B outlets, including a rooftop restaurant and 2 bars, an indulgent wellness spa, outdoor infinity pool and elegant meeting and wedding venues

The Role

As the Hotel Manager of Waldorf Astoria Bangkok, you will be the custodian of our brand’s legacy and pillars: a refined haven for our guests, sincerely elegant service, and unforgettable experiences. You will be responsible for overseeing the daily operations of the hotel, lead a team of executives, inspiring a culture of excellence, and a guest experience that embodies our brand’s promise. 

Your eye for detail and passion for hospitality elevate every aspect of the guest journey. You lead with intent, ensuring experiences are elevated and emotionally resonant. Data-driven insights and guest engagement metrics inform your decisions, while brand pillars guide your actions  

Financially astute, you will support budget management process and adapt to evolving conditions with agility. You ensure compliance with quality and brand standards, while proactively implementing initiatives that enhance guest satisfaction and protect our reputation. 

Above all, you are a visionary leader. You foster a workplace where Team Members feel empowered to grow, contribute and live the values of Hilton - the company recognized as the World’s Best Workplace by Great Place to Work and Fortune. Through your leadership, Waldorf Astoria becomes not just a place to work, but a place to belong. 

What You Bring to Waldorf Astoria Hotels & Resorts

• Luxury Director of Operations or Hotel Manager experience in key city locations with a strong F&B background

   

• Proven experience in Bangkok’s luxury market with the readiness for complexity and repositioning

• Experience in aligning operations with Forbes International Luxury standards – strong ability to elevate service culture, drive guest engagement and experiential differentiation at the property

• Outstanding communication, negotiation skills and stakeholder management expertise

• Leadership expertise and development, including exceptional levels of team member engagement

• Demonstrated ability to translate brand into experiences for guests and team members alike

About Waldorf Astoria Hotels & Resorts 

Waldorf Astoria Hotels & Resorts is built on a legacy of excellence. Our story began on Fifth Avenue in New York in 1893 and continued with the opening of Waldorf Astoria New York on Park Avenue in 1931, a hotel Conrad Hilton famously called “The Greatest of Them All.” What was once the world’s most iconic hotel is now a collection of landmark properties in the world’s most sought-after destinations. We are proud of a heritage defined by firsts, and a brand that continues to shape the future of luxury hospitality. 

Waldorf Astoria is designed to resonate with a guest we call the Prestigious Connoisseur. These guests are fluent in luxury, with a refined eye for design, detail, and service. They see travel as a way to deepen personal connection and seek experiences that are seamless, authentic, and elevated. Many are executives, entrepreneurs, or business owners who value discretion, precision, and beauty in equal measure. 

At Waldorf Astoria, we define effortless luxury — rooted in elegant service and brought to life through unforgettable experiences. We believe true luxury should make you feel at ease. It should never feel like a performance. 

Our brand is anchored by three brand pillars: refined haven, sincerely elegant service, and unforgettable experiences. As General Manager, your role is to bring these pillars to life across every touchpoint, guiding your team to deliver on our brand’s promise of excellence. 

About Hilton  

Hilton is a leading global hospitality company with a portfolio of 24 world-class brands comprising more than 8,800 properties and nearly 1.3 million rooms, in 139 countries and territories.

We have great momentum with 13 of our 24 brands present in APAC – all of our brands are unified by our promise to deliver the most reliable and friendly stays to our guests. 

The possibilities are endless with a career at Hilton, the #1 World’s Best Workplace as awarded by Great Place to Work & Fortune. Review current Hilton Hotels & Resorts business updates here.