With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement (if any)

Ensures that linen is available for all departments as requested and to deliver an excellent service to guests according Hilton brand service standards. Responsible for maintaining cleanliness of the linen room and take receipt of stock.

What will I be doing? Position Summary 

As Imaam / Laundry Attendant, you will be responsible for performing the following tasks to the highest standards:

·        Prayer calling during the respective prayer times in accordance with the customs and laws of the Republic of Maldives.  

·       Ensure to have a good understanding and comply with all of the Resort’s emergency procedures, Resort security procedures, fire regulations and all health and safety legislations.

·         Ensure to have a knowledge about the Resort services and facilities.

·         Ensure up to knowledge and understanding of the department’s procedures and standards.

·         Ensure Resort equipment, tools, keys and supplies are handled properly, kept in good working condition, regularly inspected, following instructions as directed.

·         Report hazard issues, follow up and communicate deficiencies to direct manager.

·         Ensure the standards of cleanliness and proper organization of all working areas.

·         Maintain a high standard of hygiene and sanitation throughout all working areas.

·         Efficiently handle guest complaints.

·     Ensure an exceptional level of customer service at all times by providing personal assistance to guests with a professional, pleasant and positive manner.

·         Maintain Hilton grooming standards including uniform dress code, cleanliness and personal hygiene.

·         Assist other departments wherever necessary and maintain good working relationships.

·         Attend trainings and meetings when required.

·         Assist guests with all enquiries and complaints, and provide accurate information to guests about the Resort facilities and features.

·         Maintain the cleanliness of the linen buggies and ensure they are regularly maintained.

·         Able to drive different types of buggies and adhere to the procedures.

·         Be environmentally aware.

·         Ensure thorough knowledge of all chemicals and MSDS (material safety data sheet).

·         Ability to deal professionally, courteously and tactfully with the guests, third parties and with coworkers.

·         Report “Lost & Found” items, and handle according to the standard operating procedures.

·         Understand and strictly adhere to the policies and procedures established in the Team Member Handbook.

·       The Resort requires that you perform any task deemed necessary by the General Manager/ Director of Operations/ Resort Management for the efficient running of the Housekeeping Department specifically and the Resort in general.

·         Take pro-active action towards protecting the Resort environment.

·         Be proactive and observant in service to pre-exempt guest / team member needs.

·         Attend daily housekeeping morning and evening briefings, before commencing the shift.

·         Ensure wastage of supplies and energy is kept to a minimum.

·         Ensure to carry out any additional tasks / duties assigned by the Laundry Manager, Assistant Executive Housekeeper or the Executive Housekeeper.

·         Ensure to have knowledge about laundry operations and procedures.

·         Ensure to maintain the guest laundry standards.

·         Maintain the quality of HOD personal laundries.

·         Report maintenance deficiencies, if required for repair.

·         Be proactive and observant in service to identify team members’ needs before being asked.

·         Maintain good relationship with your colleagues, supervisors and other departments.

·         Ensure linen is available for all departments as requested.  

·         Ensure quality controls are in place for all linen processes, rejecting any exceptions.

·         Assist the Laundry Manager to carrying out monthly inventory counts as required. 

·         Assist the Laundry Manager to count monthly discards for all the linen.

·         Maintain laundry production for the machines and linens.

·         Ensure to maintain the par stock level.

·         Ensure to take receipt of stock and safely storage.

·         Oversee the issuing of linen via a requisition system (SOP).

·         Sort out all soiled (colored or white) linen, weigh and load into appropriate carts.

·         Load and unload washers and dryers, operate machines and record poundage amounts, including amounts washed and dried.

·         Fold towels either by hand or towel folder, iron table linen, iron and fold sheets, hand fold pillow cases, blankets, bed pads, draw sheets, etc.

·         All the fresh linen and ironed bed sheet placed in linen room shelves.

·         All the ironed uniforms to be handed over to tailor to be hung on the uniform conveyer.

·         Ensure to open the uniform room on time according to the Resort uniform room opening hours.

·         Ensure to issue and receive uniforms to / from all team members.

·     Sort out all the internal uniforms and linens (colored uniform, white uniform, chef’s uniform, bed linen, terry linen etc.) handed over to laundry for washing.

·         Ensure to check all the pockets properly while receiving the uniforms.

·         Sort and separate damaged or stained linen, i.e., to be repaired or used as rags after counted as discard.

·         Cleans lint traps from dryers daily. Check and clean drains as necessary.

·         Maintain appropriate records (linen stocks, repairs, etc.) in accordance with occupancy and legal requirements.

Direct Reports (if any)

N/A

What are we looking for?

An Imaam / Laundry Attendant serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·         Minimum of two (2) years in a similar position

·         Resort experience.

·         Proficient level of verbal English.

·         Ability to multi-task within Housekeeping Department.

·         Excellent leadership, interpersonal and communication skills.

·         Strong organizational skills.

·         Committed to deliver high level of guest service.

·         Flexible and reliable.

·         Passion for being on a winning team.

·         Strong work ethic.

·         Excellent attention to the detail.

·         Positive attitude.

·         Flexible  with  working  hours, able  to  work  morning / evening  shifts, weekends and public holidays.

What will it be like to work for Hilton?