An IT Analyst will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.

What will I be doing?
As an IT Analyst, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Coordinator will perform the following tasks to the highest standards:

·         Maintains a tracking system of all repairs, routine maintenance, and special service requests for all technology equipment.

·         Responsible for performing Technology Services asset management and inventory of equipment and software.

·         Assists Director of Technology Services, Information Technology Manager, and Director of Communications in his/her duties as in compliance with HHC Standards.

·         Performs all installations, set-ups, and breakdown of Audio Visual, Communications, Networking, and IT equipment in Meeting Rooms, Guest Rooms and hotel work areas.

·         Provides end-user (external guest and internal guest) support / training for hardware and software issues.

·         Accesses contracts in Delphi for meeting room requirements and log them on Technology Services Daily Log Sheets or white boards.

·         Bills guests for equipment and services every shift.

·         Listens to and resolves all internal and external guest concerns to the satisfaction of the parties involved. If necessary authorizes billing adjustments.

Effectively up sells throughout the pre-event and event phases.

What are we looking for?

 

IT Analyst serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous IT experience, preferably in the hotel, leisure, and/or service sector
• Experience of all Microsoft systems
• Experience of hotel applications, such as Fidelio and Micros, preferred
• Excellent organizational and interpersonal skills
• Current technical skills and knowledge of technology

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!