Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.

It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of opportunities all around the world. Take the next step and be the star of your own success story!

What we offer:

Thriving work environment.

Team members' special rates for Hilton hotels worldwide.

Thousand opportunities for career growth and development.

Comprehensive learning & development programs that fits all fields.

Opportunity to give back to the community and have a bigger social impact through Social Responsibility Hilton programs.

Competitive compensation and benefits.

Daily duty meal.

Life insurance.

What will I be doing?

 

The Lobby Ambassador serves as the face of the hotel’s hospitality, ensuring that every guest entering the lobby experiences a warm, engaging, and personalized welcome. Always present and visible, the Lobby Ambassador is responsible for maintaining the atmosphere of the lobby area, offering welcome refreshments, anticipating guest needs, and providing accurate information about all hotel services, facilities, and promotions. The Lobby Ambassador truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

• Maintain a continuous, polished presence in the lobby area, greeting and engaging guests with warmth and professionalism.

• Offer welcome drinks, cold towels, or refreshments as part of the arrival experience.

• Proactively approach guests to offer assistance or answer inquiries.

• Create a memorable first impression for all arriving and departing guests.

• Provide detailed and up-to-date information on all hotel services, amenities, promotions, dining venues, spa offerings, and nearby attractions.

• Assist guests with directions, reservations, and special requests, coordinating with relevant departments when necessary.

• Handle guest feedback or complaints with empathy and efficiency, ensuring timely follow-up and resolution.

• Work closely with the Concierge, Front Desk, and Guest Relations teams to deliver seamless service.

• Communicate guest preferences, VIP movements, and special occasions to relevant departments.

What are we looking for?
 

Lobby Ambassador serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Exceptional interpersonal and communication skills in English (additional languages are a plus).

• Confident, engaging, and naturally hospitable personality.

• Strong knowledge of hotel operations, local attractions, and current promotions.

• Impeccable grooming and professional appearance.

• Ability to remain calm and composed under pressure, with excellent problem-solving skills.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a guest-facing role within a luxury hotel or similar environment.

• Bachelor’s degree or diploma in Hospitality, Tourism, or a related field.
  
  What will it be like to work for Hilton?
  
   

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!