Waldorf Astoria Hotels & Resorts is Hilton’s luxury brand of iconic hotels committed to personal service and culinary excellence in landmark locations around the world. Each property delivers unforgettable experiences and offers a strong sense of arrival with impressive public spaces worthy of hosting history. Guests can expect True Waldorf Service from the moment they reserve their stay to the moment they leave the property doorstep.

Waldorf Astoria Maldives Ithaafushi made a wow debut in 2019 and is already recognized as one of the finest resorts in the world. Sprawled across three islands, the resort is one of the most sizable in the Maldives. It boasts the country’s largest spa, extensive recreation facilities and it’s the Maldives resort with the most culinary choices (an impressive 11 specialty cuisine dining options). Besides its 117 luxurious villas, the resort is also home to an exclusive offering: a private island, the largest in the country which is to be rented out in its entirety.

Once you get a glimpse of this one of its kind resort, you know you arrived to a sun-soaked paradise. Luxurious villas act as vast private indoor-outdoor playgrounds, each featuring its own private pool. Everywhere you look, from the standalone villa bathtub to the glass-bottomed floors in the spa’s treatment pavilions, the azure water steals the show.

Are you ready to join our talented and dedicated team at Waldorf Astoria Maldives Ithaafushi and take your career to new heights?

What are we looking for?

Maintenance Manager serving Waldorf Astoria Maldives Ithaafushi plays an essential role to ensure the smooth and efficient running of Engineering Department.  Responsible for the total Engineering function of the hotel. To establish and maintain excellent team member relations and morale to achieve a high standard of team member performance in line with Hilton’s guest satisfaction objectives, as well as the hotel’s business and strategic plans. Create and maintain of Hilton culture as our key Employee Value Proposition.

Specifically, you will be responsible for performing the following tasks to the highest standards:

What will I be doing?

• To fully support the Company’s values and culture to ensure guest satisfaction.

• To be fully familiar with the Waldorf Astoria (WA)  Brand Standards and the Quality Assurance Audit and to follow these standards of service at all times.

• To keep up-to-date with the SALT results and to seek to positively influence these results by following the Waldorf Astoria Hotel & Resorts Brand Standards.

• To maintain a high guest service focus by approaching your job with the guests always in mind and being proactive in a timely manner towards their needs and requests.

• To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.

• To actively promote the services and facilities of the Waldorf Astoria Ithaafushi Island in Maldives and the Waldorf Astoria hotel to guests and suppliers of the Resort.

• To maintain a high standard of appearance and personal hygiene at all times by adhering to the Waldorf Astoria Ithaafushi Island Grooming Standards.

• To report to duty punctually and consistently.

•  To have a complete understanding of and adhere to the resort’s policy relating to fire, hygiene, health and safety and take necessary action when required.

• To provide guests with friendly, efficient, accurate and polite service at all times

• To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.

• To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
• To takes direction from and carry out any requests by management in conjunction with work.
• To have a complete understanding of the Waldorf Astoria Maldives Team Members Handbook and to adhere to the rules and regulations of the Resort.
• To keep excellent relationships with team, peers, and all other colleagues of the Resort.
• To assist Engineering team members in the correct principles / Engineering procedures associated with the construction / repair of building structures associated with the Hotel operation.
• To be willing and responsible to perform any duties as designated by Management.
• To report to work punctually wearing the correct uniform and name tag at all times.
• Effectively communicates with other Team Members including concessionaires and third parties.
• Works closely with all departments of the resort to ensure a thoroughly enjoyable experience for the guests and a profitable hotel operation.
• Constantly strive to increase guest satisfaction through quality, creativity, range and value for money throughout the Resort in all facilities & services.
• Maintains a high guest service focus through a “Can Do” & flexible attitude. 
• Cultivates guest relations and rapport always aiming to go the “extra mile” with every single guest and anticipate his/her needs.
• Provide both guests and fellow Team Members the Luxury of Being Themselves through Personalized, Authentic, Innovative, and Flawless service, seeking to always maintain a pleasant and hassle-free working environment.
• Fully aware of the objectives of the property specifically departmental business objectives and targets.
• Enhance and encourage Team Member motivation leading by example at all times.
• To keep courteous, professional relationships with suppliers colleagues from competition, and from other Waldorf Astoria properties or Hilton Worldwide Properties.
• Knowledge of local and Federal building and safety codes.
• To assist the DOE / Assistant Chief Engineer in the management of Engineering team members associated with Human Resource matters.
• Seeks to minimise costs through correct use and handling of hotel property and equipment.
• To ensure that a record is kept of the maintenance requests as required by the Brand standards
• As an Assistant Maintenance Engineer he is responsible to support the whole engineering team and to ensure that the engineering and maintenance operations within the hotel, including general property maintenance, are working properly and up to the hotels operating standards.
• You are also responsible to keep all equipment in good repair providing day-to-day maintenance support to the hotel. Additionally, work towards and support the improvement of engineering service to guests, other departments and colleagues.
• Complete maintenance work orders from all departments on a timely basis by following hotels standard operating procedures.
• Perform day-to-day routine and preventative maintenance within the hotel rooms and public areas.
• Respond promptly and efficiently to any maintenance calls that arise either by the guest or other departments.
• Respond courteously to guest requests promptly and resolve matters to the guest’s satisfaction.
• Able to priorities the maintenance issues e.g.: to attend the breakdown of plant and machinery on priority.
• Perform maintenance activities in the guest rooms and public areas including electrical equipment, plumbing and Air conditioning
  Program TV's and perform general housekeeping and engineering-related inventory duties.
• Test, troubleshoot and perform basic repair on all types of equipment.
• To monitor fire Alarm / Life Safety System systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems
• Understand and operate electrical, plumbing, refrigeration, and water systems.
• Communicate with different departments and to provide them with information and assistance.
• Check for new maintenance requests e.g.: OOO - Out of Service and OOO - Out of Order from the PMS (Property Management System) and update remarks once the task is completed.
• Able to use your wits and technical abilities to solve problems and make repairs effectively and efficiently.
• Able to maintain a daily logbook of work done during the shift.
• Able to delegate duties to the Engineering team leaders, and other technicians.
• Able to take charge of a shift of desired working hours by DOE (Morning, Afternoon, Night or Break Shift).
• Able to complete the daily checklist before handing over the shift.
• Able to look after the smooth functioning of all machinery and equipment.
• Able to give proper handover to the next shift and also take regular briefing of the shift staff.
• Enter all guest complaints and back of the house complaints as soon as they are received at the engineering control desk log system and follow up, update with engineering coordinator.
• Execute the preventative maintenance schedule and ensure all equipment and designated areas are maintained to the required standard.
• Inform ACE of recurring complaints so that general shift staff can rectify the problems on the permanent basis.
• Responsible to take decisions when the DOE and ACE are not available.
• Maintain all tools, equipment, and working areas in good condition.
• Maintain the engineering working area and control desk in a good condition always.
• Maintain maintenance inventory and requisition parts and supplies as needed.
• Train and instruct other members of the staff through sharing of knowledge and skills.
• Attend all firefighting classes and to obtain a thorough knowledge of firefighting appliances.
• Perform any other job assigned by the management as and when required
   

What are we looking for?
Maintenance Manager serving Waldorf Astoria Maldives Ithaafushi is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Well experience about the Engineering Supervisory position at least 03 -5 years.
• Qualification of repair & maintenance of MEP & Civil engineering product.
• Good knowledge about planning and organizing wok work schedules
• Hotel experience as a Maintenance Executive / Assistance Manager level under the engineering department at least 03 years.
• Work experience in Island base hotels
  
  What will it be like to work for Hilton?
  
  Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!