Job Requirements

Position: Night Porter

Department: Hotel Operations

Reports to: Front Office Manager

Working Hours: Night Shift

Role Description:

The role of the Night Porter requires reliability and professionalism. The collaborator will have excellent customer service, problem-solving skills, and a strong attention to detail. The Night Porter will be responsible for managing the hotel's night operations, ensuring a comfortable and safe stay for guests.

Main Responsibilities:

• Welcoming guests upon arrival and providing useful information about hotel services and the surrounding area.
• Managing guest check-in and check-out, ensuring all procedures are correctly followed. Processing charges and verifying their accuracy.
• Responding to guest requests and needs promptly and professionally.
• Monitoring hotel security during night hours by conducting regular checks of common areas and exits.
• Handling emergency situations and resolving issues effectively.
• Keeping the reception and surrounding area clean and tidy.
• Collaborating with housekeeping and maintenance staff to ensure the smooth operation of the hotel.
• Recording and managing incoming calls and internal communications.
• Performing daily control and closing operations, including generating and sending relevant reports to the appropriate offices.

Work Experience

• In-depth knowledge of all services offered to guests.
• Knowledge of local health and safety regulations applicable to the hotel.
• Ability to resolve guest complaints with team members.
• Ability to manage multiple tasks simultaneously.
• Ability to work under pressure and handle stressful situations during peak periods.
• Effective time management skills.

Benefits

• A competitive salary and opportunities for professional growth.
• A stimulating and dynamic work environment.
• Continuous training and support in your professional journey.

Important:

The required activity is part of the hotel business: it operates seven (7) days a week, twenty-four hours a day. Due to the sensitivity of the role, the Night Auditor is among the figures who, because they have constant contact with guests, must always guarantee the concept of Hospitality. Quality of being hospitable; cordial generosity in welcoming and treating Guests.

GDF Hotel Srl is an equal opportunity employer. We welcome applications from all qualified individuals, regardless of race, sex, religion, disability, sexual orientation, or age

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.